Yanet Returns & Exchanges Shopify App
by YanetUse an app to handle all return and exchange requests. It also includes a customer portal.
4.8
(291)
ZORYS, Egypt
It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.
Install in your Shopify Store
Yanet Returns & Exchanges Charts
Track Yanet Returns & Exchanges's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Yanet Returns & Exchanges
Pros
Excellent Customer Support: Frequent praise for responsive, knowledgeable, and helpful support, especially from agents like Alex, Tracy, and Anita.
Free with Premium Features: Users appreciate the app’s robust functionality at no cost, often comparing it favorably to paid alternatives.
Easy Setup and Integration: Many highlight the straightforward installation and seamless Shopify integration.
User-Friendly Interface: The app’s intuitive design and navigation are consistently praised.
Cons
Limited Shipping Carrier Options: Some users request integration with additional carriers like UPS.
Technical Glitches: Occasional bugs, such as image upload failures in return forms, are mentioned.
Screenshots
About the App
- Return and exchange management: Submit and handle requests for returns and exchanges clearly at various stages.
- Product-specific policies: Different products can have their own policies and rules.
- Customer Portal: A simple built-in portal lets customers send requests fast.
- Customer Updates: Customers are regularly updated about their request through emails at every stage.
- Customize Portal Appearance: We allow you to customize the text, banner, and colors on the portal to suit your style.
Keywords
Key Features
- Submit and manage return and exchange requests at every stage clearly.
- Create unique policies and rules for different products or situations.
- Customers submit requests easily through an embedded portal on your site.
Pricing
Yanet Returns & Exchanges Pricing Plans
Free
$0/month
6 requests per month
Customizable Return Portal page
Rule & Refund/Exchange reasons setup
Exchange to the same product/variant
Refund to Discount code & Store credit
Professional
$9.99/month
All features in Free plan
Exchange to different product/variant
Packing Slip supported
Refund by Gift code
Return/Exchange Fee by conditions
Ultimate
$29.99/month
All features in Professional plan
Automation Approval
API/Webhook (Coming soon)
Dedicated priority support
Not sure which plan to pick? Discuss Free or Professional plans with us, learn about custom pricing, or get a demo.
Here's an overview of Yanet Returns & Exchanges costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by Yanet Returns & Exchanges: (Free). The paid plan(s) offered by Yanet Returns & Exchanges: (Professional, Ultimate).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like 6 requests per month, Customizable Return Portal page, Rule & Refund/Exchange reasons setup, Exchange to the same product/variant, Refund to Discount code & Store credit, Multiple languages supported, Notifications via email, Multilple shipping carriers supported.
Professional: The Professional plan costs $9.99 and comes with a 14-day free trial period. The plan offers a host of features, including All features in Free plan, Exchange to different product/variant, Packing Slip supported, Refund by Gift code, Return/Exchange Fee by conditions, Return/Exchange Reward by conditions, Priority support.
Ultimate: The Ultimate plan costs $29.99 and comes with a 14-day free trial period. The plan offers a host of features, including All features in Professional plan, Automation Approval, API/Webhook (Coming soon), Dedicated priority support.
Yanet Returns & Exchanges Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $9.99, $29.99 |
| Free trial available | Yes, for 14 day(s) |
Yanet Returns & Exchanges Shopify App Discounts
If you are looking for discounts on Yanet Returns & Exchanges app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Yanet to secure better deals on the Yanet Returns & Exchanges app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Yanet Returns & Exchanges
“It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.”
“Took care of my request right away. Very satisfied with my experience:).”
“the customer services are very helpful and also this software is good”
Trusted By
Trusted by the best Shopify stores
ZORYS
Egypt
K-Sea Co.
United States
Vesstore
Indonesia
Indy
Argentina
AGP
United States
noexcse.
Germany
tashbijoux
United States
Twiggy Shop
Bulgaria
Comparison
Top Yanet Returns & Exchanges Alternatives Detailed Comparison
The table below highlights the crucial differences between Yanet Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.8(262 reviews) | 4.9(73 reviews) | |
| Developed by | Yanet | Softpulse Infotech | |
| Launch Date | 4/7/2023 | 10/24/2015 | |
| Pricing | Free, $9.99/month, $29.99/month | Free, $9.99/month, $14.99/month, $19.99/month | |
| Objective | - | These are various courier companies: Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, and Xpressbees. | |
| Categories | Returns and exchanges, Shipping | Returns and exchanges, Shipping | |
| Key Features & Highlights | |||
| Purpose | Use an app to handle all return and exchange requests. It also includes a customer portal. | Integrated delivery services include Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, DTDC, Ekart, Smartr, and Amazon Shipping. | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 96.3% | 97.5% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 14 day(s) | No | |
| Technical Information | |||
| Rating | 4.8 | 4.9 | |
| Total Reviews | 291 | 110 | |
| Launch Date | 4/7/2023 | 10/24/2015 | |
| SD Points | 220 | 14 | |
More Details About Yanet Returns & Exchanges
Product Description
The Return and Exchange management app allows store owners to handle customer return and exchange requests seamlessly. Owners can create varying policies for different products and customers can send these requests through a public portal on the website, and receive updates via email. The app allows modifications to text, banner, and color on the portal.
AI Summary
The app is a Shopify solution designed to streamline returns and exchanges, offering a free, feature-rich alternative to paid options. Its core functionality includes automated return approvals, customizable email notifications, and a user-friendly customer portal for submitting requests. Key strengths include seamless integration with Shopify, intuitive setup, and extensive customization options for policies, branding, and workflows. The app is particularly noted for its responsive and knowledgeable customer support, often highlighted for prompt issue resolution and hands-on guidance. However, some limitations include inconsistent functionality for shipping label costs, occasional difficulties in processing multi-item returns, and restricted API access for external integrations. While the app excels in automating and simplifying return management, a few users report challenges with advanced customization and specific feature gaps, such as store credit options or invoice generation for exchanges. Overall, it provides a robust, cost-effective solution for handling returns, with strong support and usability, though minor refinements could enhance its flexibility for niche use cases.
Support
For any questions, concerns, or assistance with Yanet Returns & Exchanges, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected].
Language Support
Details of the Yanet Returns & Exchanges app are available in various languages on the Shopify app store, including Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French.
Yanet Returns & Exchanges Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), and French |
Integration
The list of top Shopify apps or features or software tools that Yanet Returns & Exchanges seamlessly integrates are given below:
Developer
Looking to install Yanet Returns & Exchanges app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Yanet Returns & Exchanges Q&A
How does the app handle return requests?
The app provides a streamlined process where customers submit requests via an embedded portal, and store owners manage them step-by-step with email updates at each stage.
Can I set different return policies for products?
Yes, you can create unique return and exchange rules for different products based on specific conditions, ensuring flexibility for your store’s needs.
How do customers submit return requests?
Customers use a simple built-in portal on your website to submit requests quickly, with no additional app or login required.
Will customers get updates on their requests?
Yes, customers receive automatic email notifications at every stage of their return or exchange process for full transparency.
Can I customize the return portal’s appearance?
Absolutely! You can modify text, banners, and colors on the portal to align with your store’s branding and style.
Does the app support exchanges and refunds?
Yes, it supports multiple resolution options, including exchanges, refunds, replacements, and discount codes, depending on your policies.
Is return tracking available for customers?
Yes, customers can track their return status, and store owners can manage shipping labels and carrier selections seamlessly.
Who is this app best suited for?
It’s ideal for eCommerce store owners who want an efficient, customizable system to manage returns and exchanges with minimal hassle.
Customer Reviews
Yanet Returns & Exchanges has an overall rating of 4.9 stars from a total of 291 reviews on the Shopify app store. Of these, 286 (98.3%) are positive, 0 (0.0%) are neutral, and 5 (1.7%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.
Took care of my request right away. Very satisfied with my experience:).
the customer services are very helpful and also this software is good
Una app increible! La verdad la recomiendo, tienen muy buen soporte al cliente. Es ampliamente moldeable a uno. Gracias por existir Yanet
Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized. Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Yanet Returns & Exchanges on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Yanet Returns & Exchanges FAQ's
How do I install the Yanet Returns & Exchanges Shopify app?
To install Yanet Returns & Exchanges app on your Shopify store, click on the Yanet Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Yanet Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of Yanet Returns & Exchanges?
The key features offered by Yanet Returns & Exchanges to Shopify store owners are:
- ✅Submit and manage return and exchange requests clearly at different steps.
- ✅Different policies and rules can be created and applied for different products.
- ✅An easy-to-use embedded portal allows customers to submit requests quickly.
- ✅Customers always get updated via email at each step of the request.
- ✅We support edit text, banner and colors of the portal to match your style.
Does Yanet Returns & Exchanges integrate with other Shopify apps or tools?
Yes, Yanet Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Submit and handle requests for returns and exchanges clearly at various stages., Different products can have their own policies and rules., A simple built-in portal lets customers send requests fast..
Is there a free trial available for Yanet Returns & Exchanges?
Yes, Yanet Returns & Exchanges offers 14 days free trial on all its paid plans.
What are the pricing plans for Yanet Returns & Exchanges?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $9.99/month, $29.99/month, and come with a 14-day free trial period.
How does billing work for Yanet Returns & Exchanges?
Yanet Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Yanet Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Yanet Returns & Exchanges offer customer support? How can I get assistance?
Yes, Yanet Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Yanet Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
See all Alternatives to Yanet Returns & Exchanges Shopify App.
Most Popular
Most popular Shopify apps on the market
