Tracktor Order Tracking Shopify App
by ShopPad Inc.Live tracking and order search for your shop Real-time tracking and order searching for your shop
4.6
(191)
Originoak Fit, United States
We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.
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Tracktor Order Tracking Charts
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Pros and Cons
Pros and Cons of Tracktor Order Tracking
Pros
Excellent Customer Support: Frequent praise for responsive, knowledgeable, and proactive assistance from the support team.
User-Friendly Interface: The app is noted for its intuitive design and seamless integration with Shopify.
Effective Order Tracking: Customers appreciate the detailed and accurate tracking features, reducing support queries.
Customization Options: Users highlight the ability to personalize tracking pages and statuses to match their brand.
Cons
Inconsistent Tracking Accuracy: Some users report issues with orders not being tracked or displaying incorrect statuses.
Limited Features in Lower Tiers: Complaints about missing functionalities like email notifications in basic plans.
Screenshots
About the App
Real-time tracking and order searching for your shop
- Carrier Integration: A system that tracks packages and looks up orders, compatible with all major delivery services.
- Self-Service Support: Decrease support: Limit WMO requests by allowing your customers to self-help.
- Delivery Notifications: Email/SMS alerts will be sent when a package is out for delivery or arrives.
- Branded Tracking: Take control: Customize what a buyer sees by using a branded tracking page.
- Interactive Tracking: Dashboard of Mission Control: Real-time monitoring updates on a 3D interactive map
Keywords
Key Features
- Track orders globally with over 1,700 integrated carriers for real-time updates.
- Reduce customer support inquiries by enabling self-service order tracking.
- Send automated email/SMS alerts for delivery and exception events.
Pricing
Tracktor Order Tracking Pricing Plans
Starter
$0/month
Real-time tracking page in your store
1,900+ carrier integrations
Carrier mapping & fulfillment updates
Includes 25 orders per month
Flex
$4.99/month
Real-time tracking page in your store
1,900+ carrier integrations
Shopify email & SMS notifications
Includes 200 orders per month
Growth
$8.99/month
Everything in Flex, plus:
Dropship location substitutions
Automatic carrier translation
Estimated delivery dates
Remove Tracktor branding
Essential
$49.99/month
Everything in Growth, plus:
Product recommendations
Custom HTML & CSS
Custom order statuses
Order & fulfillment report CSVs
Not sure which plan to pick? Discuss Starter or Flex plans with us, learn about custom pricing, or get a demo.
Here's an overview of Tracktor Order Tracking costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Tracktor Order Tracking: (Starter). The paid plan(s) offered by Tracktor Order Tracking: (Flex, Growth, Essential).
The details of the plan(s) are outlined below:
Starter: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Real-time tracking page in your store, 1,900+ carrier integrations, Carrier mapping & fulfillment updates, Includes 25 orders per month.
Flex: The Flex plan costs $4.99 and comes with a 14-day free trial period. The plan offers a host of features, including Real-time tracking page in your store, 1,900+ carrier integrations, Shopify email & SMS notifications, Includes 200 orders per month.
Growth: The Growth plan costs $8.99 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Flex, plus:, Dropship location substitutions, Automatic carrier translation, Estimated delivery dates, Remove Tracktor branding, Includes 400 orders per month, +more!.
Essential: The Essential plan costs $49.99 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Growth, plus:, Product recommendations, Custom HTML & CSS, Custom order statuses, Order & fulfillment report CSVs, Includes 2,000 orders per month, +more!.
Tracktor Order Tracking Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $4.99, $8.99, $49.99 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Tracktor Order Tracking app pricing plans, see the official website.
Tracktor Order Tracking Shopify App Discounts
If you are looking for discounts on Tracktor Order Tracking app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with ShopPad Inc. to secure better deals on the Tracktor Order Tracking app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Tracktor Order Tracking
“We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.”
“Good app, does what it's supposed to do. The team is very helpful as well!”
“Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.”
Trusted By
Trusted by the best Shopify stores
Originoak Fit
United States
Murasaki Kaze
United States
Lacatang Shop
United States
Chesko
Australia
Ezra Daniel
United States
CatCurio Pet Store
India
Shopmillcrestvintage
United States
ShopStarluxe
United States
Live tracking and order search for your shop
Live Tracking
Tracktor connects with over 1,000 global carriers, allowing you and your customers to track every package.
Simplify Assistance
Solve delivery problems and answer 'where's my order?' queries before they bother your customers.
Important Understandings
See where your packages are on a map, get alerted about delivery issues, and track your customers' order delivery time.
Comparison
Top Tracktor Order Tracking Alternatives Detailed Comparison
The table below highlights the crucial differences between Tracktor Order Tracking and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.6(130 reviews) | 5.0(2,895 reviews) | |
| Developed by | ShopPad Inc. | Channelwill | |
| Launch Date | 6/15/2015 | 1/25/2019 | |
| Pricing | Free, $4.99/month, $8.99/month, $49.99/month | Free, $11/month, $59/month, $479/month | |
| Objective | Real-time tracking and order searching for your shop | Order Tracking, Order Search, Tracking Page, Order Monitor | |
| Categories | Order tracking, Shipping | Order tracking, Shipping | |
| Key Features & Highlights | |||
| Purpose | Live tracking and order search for your shop | Increase customer happiness and raise your sales by providing a custom tracking experience after purchase. | |
| Features List |
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| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 92.2% | 99.0% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 14 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.6 | 5.0 | |
| Total Reviews | 191 | 2,068 | |
| Launch Date | 6/15/2015 | 1/25/2019 | |
| SD Points | 20 | 1708 | |
More Details About Tracktor Order Tracking
Product Description
Tracktor is a tool that enhances customer satisfaction and cuts support costs by turning first-time buyers into repeat customers. It provides professional-grade order status and package tracking services, integrated with all major carriers, giving both businesses and customers clear visibility into the location and tracking status of packages.
AI Summary
Tracktor is a Shopify app designed to enhance order tracking for merchants and customers by providing a branded, self-service tracking page integrated directly into the store. The app allows customers to view real-time shipment details, reducing support inquiries about order status. Key features include customizable order statuses, seamless integration with Shopify and third-party logistics providers, and a user-friendly interface that matches the store’s theme. It supports multiple carriers, including niche or regional providers, and offers tools like a progress bar and map for visual tracking. The app’s Mission Control dashboard provides merchants with insights into delivery performance and exceptions. Strengths include responsive, hands-on customer support, which often assists with setup, troubleshooting, and customizations like CSS adjustments or carrier mappings. However, some limitations include occasional tracking inaccuracies, particularly with unpaid or unshipped orders, and a pricing model that charges per order, including those not requiring shipment. A few users noted the lack of bulk status updates or email notifications for custom statuses on lower-tier plans. Despite these drawbacks, Tracktor is widely praised for its reliability, ease of use, and ability to streamline order management while improving customer transparency.
Support
For any questions, concerns, or assistance with Tracktor Order Tracking, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Tracktor Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Tracktor Order Tracking Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Tracktor Order Tracking seamlessly integrates are given below:
Developer
Looking to install Tracktor Order Tracking app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Tracktor Order Tracking Q&A
How does this app improve customer experience?
It provides real-time order tracking across 1,700+ carriers, reducing "Where’s my order?" inquiries and keeping customers informed via email/SMS alerts for deliveries or delays.
Can I customize the tracking page?
Yes, the tracking page is fully branded and customizable, letting you control what customers see, including logos, colors, and delivery updates.
Does it work with international shipping carriers?
Absolutely—it integrates with over 1,700 global carriers, offering real-time tracking and estimated delivery dates for both domestic and international orders.
Will this reduce customer support workload?
Yes, self-service tracking and automated notifications minimize "order status" queries, freeing support teams to focus on more complex issues.
What advanced features does it offer?
Includes delivery exception alerts, Shopify Flow integration, and analytics like transit times, helping businesses proactively resolve shipping issues.
Is there a free plan available?
A free plan supports 10 monthly orders, ideal for testing, while paid tiers scale with order volume and advanced features.
How do notifications work?
Automated email/SMS alerts update customers on delivery progress, delays, or exceptions, improving transparency and reducing frustration.
Can I track multiple carriers in one place?
Yes, it consolidates tracking from all integrated carriers into a single dashboard, simplifying logistics management.
Does it support dropshipping businesses?
Yes, features like dropship location substitution and multi-carrier tracking cater to dropshippers needing flexible order visibility.
Are there analytics for shipping performance?
Detailed reports track delivery times, exceptions, and customer interactions, helping optimize shipping strategies.
Customer Reviews
Tracktor Order Tracking has an overall rating of 4.8 stars from a total of 191 reviews on the Shopify app store. Of these, 180 (94.2%) are positive, 3 (1.6%) are neutral, and 8 (4.2%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
We've been using this app to give customers a better post-purchase experience, and it's been a great addition to our store. Having a branded tracking page keeps customers on our website instead of sending them to carrier sites, and the tracking updates have helped reduce "Where is my order?" inquiries. Setup was straightforward, the interface is easy to navigate, and everything has worked reliably so far. The support team has also been responsive whenever we've had questions. Overall, it's a solid solution for improving order tracking and customer communication.
Good app, does what it's supposed to do. The team is very helpful as well!
Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.
Excellent app. It provides the necessary delivery information to satisfy buyers, and the features are amazing and graphic.
The usability of this app is amazing! So far we have had very minimal issues, and the issues I have had, the staff have been SUPER helpful! 100% recommend to use Tracktor!!
It was great customer experience and Abby S. who helped me out was very kind and responsive too. Really great customer service from here and i really do appreciate they were able to work with me on my tracking page. 10/10 experience
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Tracktor Order Tracking on your Shopify store
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Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Tracktor Order Tracking FAQ's
How do I install the Tracktor Order Tracking Shopify app?
To install Tracktor Order Tracking app on your Shopify store, click on the Tracktor Order Tracking installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Tracktor Order Tracking on your Shopify store, then contact us now.
What are the key features of Tracktor Order Tracking?
The key features offered by Tracktor Order Tracking to Shopify store owners are:
- ✅Keep customers on your site instead of sending them to carrier pages
- ✅Control how tracking details and locations appear to customers
- ✅Reduce "Where is my order?" (WISMO) support requests
- ✅Create custom order statuses before shipment to keep customers updated
- ✅Merchants love the fast, reliable support from our US-based team
Does Tracktor Order Tracking integrate with other Shopify apps or tools?
Yes, Tracktor Order Tracking seamlessly integrates with other Shopify apps or tools, such as A system that tracks packages and looks up orders, compatible with all major delivery services., Decrease support: Limit WMO requests by allowing your customers to self-help., Email/SMS alerts will be sent when a package is out for delivery or arrives..
Is there a free trial available for Tracktor Order Tracking?
Yes, Tracktor Order Tracking offers 14 days free trial on all its paid plans.
What are the pricing plans for Tracktor Order Tracking?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $4.99/month, $8.99/month, $49.99/month, and come with a 14-day free trial period.
How does billing work for Tracktor Order Tracking?
Tracktor Order Tracking uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Tracktor Order Tracking allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Tracktor Order Tracking offer customer support? How can I get assistance?
Yes, Tracktor Order Tracking offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Tracktor Order Tracking offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Tracktor Order Tracking compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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