Return Prime:Return & Exchange Shopify App
by Appsdart Solutions Private Limited C/O 3R Infotech Singapore BranchReturns & refund | Automated | Return sticker | Adjustable customer process | Switch from Returnly. Return centre for refunds and exchanges to prevent unnecessary shipping.
4.8
(771)
Malva Europa, Spain
It always open to help all our enquiries, and we have no problem operating 4+ stores with this app
Install in your Shopify Store
Return Prime:Return & Exchange Charts
Track Return Prime:Return & Exchange's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Return Prime:Return & Exchange
Pros
Exceptional Customer Service: Consistently praised for responsiveness, helpfulness, and personalized support.
Easy Setup and Integration: Users highlight the straightforward onboarding process and seamless app integration.
User-Friendly Interface: The app is noted for its intuitive design and ease of navigation.
Efficient Return Process: Streamlines returns and exchanges, reducing manual effort for both merchants and customers.
Cons
Limited Advanced Features for Power Users: Some users noted a lack of advanced customization or niche functionalities.
Occasional Bugs: Isolated reports of minor glitches, though quickly resolved by support.
Screenshots
About the App
Return centre for refunds and exchanges to prevent unnecessary shipping.
- Customisable Return Portal: User-friendly, fully customizable return portal.
- Automated return label and replacement orders: Automatically generate return labels and create replacement orders on Shopify.
- Multiple refund methods: Refunding to card or gift card is available on all Shopify plans, along with other refund options.
- Flexible Return Policy: Allow store returns, permit swaps with any item, and create your own return policy.
- Digital Integration: Link your third-party logistics partner, mobile apps and various other apps with Return Prime.
Keywords
Key Features
- Automate return approvals and rejections to streamline the process.
- Offer store credit instead of refunds to retain revenue.
- Generate return labels automatically for faster customer service.
Pricing
Return Prime:Return & Exchange Pricing Plans
Start
$0/month
5 Free Return Requests
Branded Returns Portal
Variant Exchanges
Unlimited Return Reasons
Customer Portal in Multiple Languages
Grow - Starting at
$19.99/month
60 Requests per Month
All Features in Free Plan
Auto-Approve Return/Exchange Requests
Pro-Rated Refunds on BXGY Orders
Status Tracking for Returns/Exchange
Thrive AI
$79.99/month
180 Requests per Month
All Features in Grow Plan
Intelligent Exchange Discount
Intelligent Return Fees
Pro-Rated Refunds on BXGY Orders
Scale
$149.99/month
450+ Requests per Month
All Features in Grow Plan
Integrate with WMS of Your Choice
Unlimited Users & Logistics/Integrations
Webhook & API Access
Not sure which plan to pick? Discuss Start or Grow - Starting at plans with us, learn about custom pricing, or get a demo.
Here's an overview of Return Prime:Return & Exchange costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Return Prime:Return & Exchange: (Start). The paid plan(s) offered by Return Prime:Return & Exchange: (Grow - Starting at, Thrive AI, Scale).
The details of the plan(s) are outlined below:
Start: This plan is free forever, incurring no subscription costs. It offers a wide range of features like 5 Free Return Requests, Branded Returns Portal, Variant Exchanges, Unlimited Return Reasons, Customer Portal in Multiple Languages, Add Upto 2 Logistics/Carriers, EU-compliant withdrawal button, Custom Email Notifications.
Grow - Starting at: The Grow - Starting at plan costs $19.99 and comes with a 15-day free trial period. The plan offers a host of features, including 60 Requests per Month, All Features in Free Plan, Auto-Approve Return/Exchange Requests, Pro-Rated Refunds on BXGY Orders, Status Tracking for Returns/Exchange, Advanced Analytics, Refund to Store Credit, 24*7 Live Support.
Thrive AI: The Thrive AI plan costs $79.99 and comes with a 15-day free trial period. The plan offers a host of features, including 180 Requests per Month, All Features in Grow Plan, Intelligent Exchange Discount, Intelligent Return Fees, Pro-Rated Refunds on BXGY Orders, Category Level Insights, Customer Profile based Incentives, Account manager + 24/7 live support.
Scale: The Scale plan costs $149.99 and comes with a 15-day free trial period. The plan offers a host of features, including 450+ Requests per Month, All Features in Grow Plan, Integrate with WMS of Your Choice, Unlimited Users & Logistics/Integrations, Webhook & API Access, SLA Management, Dedicated Account/Revenue manager, Performance Review Meetings.
Return Prime:Return & Exchange Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $19.99, $79.99, $149.99 |
| Free trial available | Yes, for 15 day(s) |
For further information regarding Return Prime:Return & Exchange app pricing plans, see the official website.
Return Prime:Return & Exchange Shopify App Discounts
If you are looking for discounts on Return Prime:Return & Exchange app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch to secure better deals on the Return Prime:Return & Exchange app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Return Prime:Return & Exchange
“It always open to help all our enquiries, and we have no problem operating 4+ stores with this app”
“Great app, it make our exchange and return process automatic, reduced our work and give option to customer for 24/7”
“I am currently still in the process of setting up and testing Return Prime, so I think it is a little too early for me to give a final verdict on how the app performs in daily use. However, my experience so far has been extremely positive and the app looks very promising.What has impressed me most is the flexibility of the app and, especially, the level of support. I had a specific requirement for exchanges: I wanted my customers to be able to choose from my entire product collection instead of being limited to the standard exchange options. This wasn’t available in my setup initially, but after contacting support it was enabled for me very quickly.More recently, Rohit has been extremely helpful in working through my specific requirements regarding return labels, Sendcloud and insurance for higher-value shipments. He took the time to understand exactly what I was trying to achieve, involved the technical and product teams where necessary, and even submitted my preferred workflow as a feature request.I really appreciate this kind of support. Rather than simply being told that something isn’t possible, they genuinely try to understand the use case and look for a solution.I still need to complete my setup and start using Return Prime in daily operation before I can judge every aspect of the app, but based on my experience so far, both the app and especially the support team have made an excellent impression.”
Trusted By
Trusted by the best Shopify stores
Malva Europa
Spain
tanchui
India
Kettingenenarmbanden.com
Netherlands
Poetrique
India
Fynsia
India
Misty Mynx Official Store
Thailand
Reccy
India
BALLARY - Official Website
Serbia
Returns & refund | Automated | Return sticker | Adjustable customer process | Switch from Returnly.
Integrated Logistics Management
Link your logistic account to immediately create and send return labels to customers. Monitor your shipment and be informed when it arrives back at the warehouse.
Live Chat for Immediate Assistance
Set up in minutes with our quick live chat support. Install and message us to start in a short time.
Modify and Translate Workflow
Create separate return and exchange policies. Provide either returns or exchanges, simplify the customer experience, and limit product returns.
Comparison
Top Return Prime:Return & Exchange Alternatives Detailed Comparison
The table below highlights the crucial differences between Return Prime:Return & Exchange and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.8(769 reviews) | 4.9(80 reviews) | |
| Developed by | Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch | Softpulse Infotech | |
| Launch Date | 10/8/2020 | 10/24/2015 | |
| Pricing | Free, $19.99/month, $79.99/month, $149.99/month | Free, $9.99/month, $14.99/month, $19.99/month | |
| Objective | Return centre for refunds and exchanges to prevent unnecessary shipping. | These are various courier companies: Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, and Xpressbees. | |
| Categories | Returns and exchanges, Shipping | Returns and exchanges, Shipping | |
| Key Features & Highlights | |||
| Purpose | Returns & refund | Automated | Return sticker | Adjustable customer process | Switch from Returnly. | Integrated delivery services include Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, DTDC, Ekart, Smartr, and Amazon Shipping. | |
| Features List |
|
| |
| Highlights |
| - | |
| User Reviews and Ratings | |||
| Recommended % | 97.8% | 97.5% | |
| Pros |
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| |
| Cons |
|
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 15 day(s) | No | |
| Technical Information | |||
| Rating | 4.8 | 4.9 | |
| Total Reviews | 771 | 80 | |
| Launch Date | 10/8/2020 | 10/24/2015 | |
| SD Points | 113 | 14 | |
More Details About Return Prime:Return & Exchange
Product Description
Return Prime is a management tool that centralizes all returns, exchanges, and refunds for a business. It automates processes and offers in-store returns, store credit refunds, and supports integration with the chosen logistics and 3PL. Migration from other return apps is seamless for a more progressive solution.
AI Summary
The app is a Shopify returns and exchanges management solution designed to streamline post-purchase processes for e-commerce businesses. Its core features include automated return workflows, customizable refund options, seamless exchanges, and integration with logistics and Shopify’s order system. The app offers a user-friendly interface for both merchants and customers, with a branded landing page for return requests, support for photo uploads, and manual shipment labels. Strengths include exceptional customer support, noted for its responsiveness, live chat assistance, and willingness to troubleshoot or customize features. The app is also highlighted for its affordability, ease of setup, and intuitive design, making it accessible for startups and established businesses alike. Some limitations include occasional functionality issues requiring fixes, though these are typically resolved quickly. While the app excels in handling standard returns and exchanges, advanced inventory adjustments may require additional integration. Overall, it provides a cost-effective, efficient solution for managing returns, with strong support and regular feature updates.
Support
For any questions, concerns, or assistance with Return Prime:Return & Exchange, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Return Prime:Return & Exchange offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Return Prime:Return & Exchange Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Return Prime:Return & Exchange seamlessly integrates are given below:
Developer
Name: Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch
Website: /partners/appsdart
Address: Berlin
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Customer Reviews
Return Prime:Return & Exchange has an overall rating of 4.9 stars from a total of 771 reviews on the Shopify app store. Of these, 754 (97.8%) are positive, 4 (0.5%) are neutral, and 13 (1.7%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
It always open to help all our enquiries, and we have no problem operating 4+ stores with this app
Great app, it make our exchange and return process automatic, reduced our work and give option to customer for 24/7
I am currently still in the process of setting up and testing Return Prime, so I think it is a little too early for me to give a final verdict on how the app performs in daily use. However, my experience so far has been extremely positive and the app looks very promising.What has impressed me most is the flexibility of the app and, especially, the level of support. I had a specific requirement for exchanges: I wanted my customers to be able to choose from my entire product collection instead of being limited to the standard exchange options. This wasn’t available in my setup initially, but after contacting support it was enabled for me very quickly.More recently, Rohit has been extremely helpful in working through my specific requirements regarding return labels, Sendcloud and insurance for higher-value shipments. He took the time to understand exactly what I was trying to achieve, involved the technical and product teams where necessary, and even submitted my preferred workflow as a feature request.I really appreciate this kind of support. Rather than simply being told that something isn’t possible, they genuinely try to understand the use case and look for a solution.I still need to complete my setup and start using Return Prime in daily operation before I can judge every aspect of the app, but based on my experience so far, both the app and especially the support team have made an excellent impression.
Excellent App & Outstanding Support Return Prime has been a great experience for us. The app is reliable, easy to work with, and the service has been consistently prompt and supportive.A special thanks to Mr. Dileep G C, who has provided excellent support throughout the entire journey - from onboarding and initial setup to resolving our day-to-day operational challenges. He has always been responsive, patient, and proactive in helping us find solutions.Overall, we’re very happy with Return Prime and the level of support provided. Highly recommended for e-commerce businesses looking for a reliable returns & exchange solution.
Great app custom built for indian ecom webistes. Seamless assisstance by team member Madhav
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Return Prime:Return & Exchange on your Shopify store
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Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Return Prime:Return & Exchange FAQ's
How do I install the Return Prime:Return & Exchange Shopify app?
To install Return Prime:Return & Exchange app on your Shopify store, click on the Return Prime:Return & Exchange installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Return Prime:Return & Exchange on your Shopify store, then contact us now.
What are the key features of Return Prime:Return & Exchange?
The key features offered by Return Prime:Return & Exchange to Shopify store owners are:
- ✅Branded return portal that connects to your WMS, carriers and helpdesk
- ✅Auto-approve or reject returns with rules on reason, product and return window.
- ✅Decide when customers pay a price difference on exchanges, or waive it fully.
- ✅Generate return labels, track shipments and send status updates automatically
- ✅Recover revenue with exchanges, store credit and upsells inside the return flow.
Does Return Prime:Return & Exchange integrate with other Shopify apps or tools?
Yes, Return Prime:Return & Exchange seamlessly integrates with other Shopify apps or tools, such as User-friendly, fully customizable return portal., Automatically generate return labels and create replacement orders on Shopify., Refunding to card or gift card is available on all Shopify plans, along with other refund options..
Is there a free trial available for Return Prime:Return & Exchange?
Yes, Return Prime:Return & Exchange offers 15 days free trial on all its paid plans.
What are the pricing plans for Return Prime:Return & Exchange?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $19.99/month, $79.99/month, $149.99/month, and come with a 15-day free trial period.
How does billing work for Return Prime:Return & Exchange?
Return Prime:Return & Exchange uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Return Prime:Return & Exchange allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Return Prime:Return & Exchange offer customer support? How can I get assistance?
Yes, Return Prime:Return & Exchange offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Return Prime:Return & Exchange offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Return Prime:Return & Exchange compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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