PostCo Returns & Exchanges Shopify App
by PostCoKeep your return profits or increase sales from your returns. Save money using automated processes and system integrations. Simplify store credit refunds, swap transactions, and label production through automation.
4.8
(95)
Alpha Fortis, Australia
Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business
Install in your Shopify Store
PostCo Returns & Exchanges Charts
Track PostCo Returns & Exchanges's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of PostCo Returns & Exchanges
Pros
Exceptional Customer Support: Consistently praised for responsiveness, knowledge, and willingness to go above and beyond.
Streamlined Returns Process: Significantly reduces operational workload and improves efficiency for both businesses and customers.
User-Friendly Interface: Intuitive design with easy navigation for both backend and customer-facing features.
Customization Options: Flexible rules and policies that adapt to diverse business needs and branding.
Cons
Billing Issues: Some users reported unexpected charges for return shipping fees without clear resolution.
Limited Exchange Options: Customers cannot select different items for exchanges through the portal.
Screenshots
About the App
Simplify store credit refunds, swap transactions, and label production through automation.
- Portal Customisation: Customise everything on your returns portal - from the logo, color, and image to the font and URL.
- Policy Customization: Set policy rules to achieve desired results based on your requirements.
- Return Policy Options: Provide store credit, give refunds, and allow swaps for products of the same or greater value.
- Automated Shipping Labels: Generate shipping labels automatically with over 50 available integrations or customized ones.
- Customized Returns Process: Customize your return process - ask questions, specify return reasons, and upload images.
Keywords
Key Features
- Automatically generate shipping labels for domestic and international returns.
- Customize the returns portal with your logo, colors, and branding.
- Offer bonus credit to encourage exchanges instead of refunds.
Pricing
PostCo Returns & Exchanges Pricing Plans
Checkout+
$0/month
Checkout+ & package protection
All apps included
+ Returns & exchanges
+ Order editing (replace $199/mo apps)
+ Upsell (replace $199/mo apps)
Platform
$179/month
All apps included
+ Returns & exchanges
+ Order editing (replace $199/mo apps)
+ Upsell (replace $199/mo apps)
Multi-item & instant exchange +more
Platform
$289/month
All apps included
+ Returns & exchanges
+ Order editing (replace $199/mo apps)
+ Upsell (replace $199/mo apps)
Multi-item & instant exchange +more
Not sure which plan to pick? Discuss Checkout+ or Platform plans with us, learn about custom pricing, or get a demo.
Here's an overview of PostCo Returns & Exchanges costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by PostCo Returns & Exchanges: (Checkout+). The paid plan(s) offered by PostCo Returns & Exchanges: (Platform, Platform).
The details of the plan(s) are outlined below:
Checkout+: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Checkout+ & package protection, All apps included, + Returns & exchanges, + Order editing (replace $199/mo apps), + Upsell (replace $199/mo apps), Multi-item & instant exchange +more, Address change, add products +more, Upsell at cart, checkout & post-purchase.
Platform: The Platform plan costs $179 and comes with a 14-day free trial period. The plan offers a host of features, including All apps included, + Returns & exchanges, + Order editing (replace $199/mo apps), + Upsell (replace $199/mo apps), Multi-item & instant exchange +more, Address change, add products +more, Upsell at cart, checkout & post-purchase.
Platform: The Platform plan costs $289 and comes with a 14-day free trial period. The plan offers a host of features, including All apps included, + Returns & exchanges, + Order editing (replace $199/mo apps), + Upsell (replace $199/mo apps), Multi-item & instant exchange +more, Address change, add products +more, Upsell at cart, checkout & post-purchase.
PostCo Returns & Exchanges Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $179, $289 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding PostCo Returns & Exchanges app pricing plans, see the official website.
PostCo Returns & Exchanges Shopify App Discounts
If you are looking for discounts on PostCo Returns & Exchanges app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with PostCo to secure better deals on the PostCo Returns & Exchanges app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about PostCo Returns & Exchanges
“Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business ”
“Couldn't be more satisfied! The support team is fast and efficient and the portal works very well”
“This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data.The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide.Thank you for a really great app!”
Trusted By
Trusted by the best Shopify stores
Alpha Fortis
Australia
GUAJA.
Portugal
Lyxery by Sweden AB
Sweden
us.runawaythelabel.com
Australia
Blank Space
New Zealand
PASDUCHAS
Australia
Goldfield & Banks
Australia
Harper Kendall
United Kingdom
Keep your return profits or increase sales from your returns. Save money using automated processes and system integrations.
Return Portal for Brands
Personalize your return portal with your logo, color scheme, return rules, and more.
Trading and Shop Vouchers
Getting new customers costs more than keeping existing ones - try to replace refunds with exchanges or store credits to hold onto your customers.
Return Shipping Included
Use your carrier account or one of ours to connect with our global network of carrier partners.
Comparison
Top PostCo Returns & Exchanges Alternatives Detailed Comparison
The table below highlights the crucial differences between PostCo Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.8(100 reviews) | 4.3(629 reviews) | |
| Developed by | PostCo | ShipStation | |
| Launch Date | 2/25/2020 | 11/14/2011 | |
| Pricing | Free, $179/month, $289/month | $14.99/month, $29.99/month, $349.99/month | |
| Objective | Simplify store credit refunds, swap transactions, and label production through automation. | Wherever you market your goods and no matter your shipping method, it's incredibly efficient. | |
| Categories | Returns and exchanges, Shipping | Shipping, Returns and exchanges | |
| Key Features & Highlights | |||
| Purpose | Keep your return profits or increase sales from your returns. Save money using automated processes and system integrations. | Use ShipStation to send your orders, save money with reliable carriers, and simplify your operations. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 98.0% | 75.4% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 3 | |
| Free Plan | Available | Not available | |
| Free Trial | Yes, for 14 day(s) | Yes, for 30 day(s) | |
| Technical Information | |||
| Rating | 4.8 | 4.3 | |
| Total Reviews | 95 | 623 | |
| Launch Date | 2/25/2020 | 11/14/2011 | |
| SD Points | 26 | 73 | |
More Details About PostCo Returns & Exchanges
Product Description
PostCo offers a customizable returns centre aimed at improving revenue, managing returns, and reducing expenses. The platform enhances customer retention by automating return policies and enabling a pleasing return experience. The setup process is quick and includes personalized onboarding and integrations.
AI Summary
PostCo is a Shopify app designed to streamline and automate returns, exchanges, and refunds for e-commerce businesses. The app offers a user-friendly interface with customizable rules, enabling merchants to tailor the return process to their specific policies. Key features include automated exchange orders, integration with shipping carriers, and detailed analytics to track returns. The platform supports multiple currencies, languages, and local payment gateways, making it suitable for global markets. Its seamless onboarding process and responsive customer support—often highlighted for prompt and personalized assistance—ensure smooth implementation and troubleshooting. Strengths include significant time savings, reduced operational workload, and improved customer experience through a transparent, self-service return portal. The app also helps retain revenue by incentivizing exchanges or store credits over refunds. However, some limitations include occasional technical issues, such as billing discrepancies with integrated shipping, and the need for manual adjustments in certain cases. While the app is highly adaptable, businesses may require initial setup support to optimize configurations. Overall, PostCo is a robust solution for managing returns efficiently, though close monitoring of integrations is recommended to avoid unexpected charges.
Support
For any questions, concerns, or assistance with PostCo Returns & Exchanges, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected].
PostCo Returns & Exchanges Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that PostCo Returns & Exchanges seamlessly integrates are given below:
Developer
Name: PostCo
Website: /partners/postco2
Address: Level 39, Mercu 2, No. 3, Jalan Bangsar, KL Eco City, Kuala Lumpur, KUL, 59200
Looking to install PostCo Returns & Exchanges app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
PostCo Returns & Exchanges Q&A
How does this app help reduce refunds?
It encourages exchanges by offering bonus credit, instant exchanges, and higher-value item swaps, turning potential refunds into retained revenue opportunities.
Can I customize the returns portal?
Yes, you can fully brand the portal with your logo, colors, fonts, and policies to maintain a seamless customer experience.
Does it support international returns?
Yes, automated shipping labels and carrier integrations simplify domestic and international returns, streamlining logistics for global customers.
How does it improve customer retention?
By converting refunds into store credit or exchanges, it keeps customers engaged and incentivizes future purchases instead of losing them.
Are return policies flexible?
Absolutely—you can set rules for refunds, same-value swaps, or upgrades, tailoring policies to maximize revenue and customer satisfaction.
Does it provide analytics on returns?
Yes, insights on return reasons and customer behavior help optimize policies and reduce future return rates strategically.
Can I automate return approvals?
Yes, workflows auto-approve eligible returns, generate labels, and send notifications, reducing manual work and speeding up the process.
Is there support for multiple locations?
Higher-tier plans allow unlimited locations, syncing returns across warehouses or stores for centralized management.
How quickly can I set it up?
The platform offers fast onboarding with custom integrations, often ready in minutes, plus optional personalized support.
Does it integrate with other tools?
Yes, it connects with 50+ carriers, ERPs, and apps for seamless shipping, inventory, and refund management.
Customer Reviews
PostCo Returns & Exchanges has an overall rating of 4.9 stars from a total of 95 reviews on the Shopify app store. Of these, 94 (98.9%) are positive, 0 (0.0%) are neutral, and 1 (1.1%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Its been amazing so far,Melisa has been amazing to work with and anything urgent we needed she jumped in and helped to fix it! Its helped our customers and us have a better experience with our brand and purchasing. Thank you so much and look forward to future movements with the business
Couldn't be more satisfied! The support team is fast and efficient and the portal works very well
This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data.The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide.Thank you for a really great app!
The support team is amazing and helpful, They always respond quickly and resolve any issues.
I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother.The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install PostCo Returns & Exchanges on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
PostCo Returns & Exchanges FAQ's
How do I install the PostCo Returns & Exchanges Shopify app?
To install PostCo Returns & Exchanges app on your Shopify store, click on the PostCo Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install PostCo Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of PostCo Returns & Exchanges?
The key features offered by PostCo Returns & Exchanges to Shopify store owners are:
- ✅Reduce refunds with store credit, bonus incentives & instant exchanges
- ✅Upsell at cart, checkout & during exchanges for higher order value
- ✅Let customers edit their orders after checkout, no support needed
- ✅Unlimited return rules and workflows to optimize your returns process
- ✅Add an EU-compliant withdrawal button and portal to your store
Does PostCo Returns & Exchanges integrate with other Shopify apps or tools?
Yes, PostCo Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Customise everything on your returns portal - from the logo, color, and image to the font and URL., Set policy rules to achieve desired results based on your requirements., Provide store credit, give refunds, and allow swaps for products of the same or greater value..
Is there a free trial available for PostCo Returns & Exchanges?
Yes, PostCo Returns & Exchanges offers 14 days free trial on all its paid plans.
What are the pricing plans for PostCo Returns & Exchanges?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $179/month, $289/month, and come with a 14-day free trial period.
How does billing work for PostCo Returns & Exchanges?
PostCo Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, PostCo Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does PostCo Returns & Exchanges offer customer support? How can I get assistance?
Yes, PostCo Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is PostCo Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
See all Alternatives to PostCo Returns & Exchanges Shopify App.
Most Popular
Most popular Shopify apps on the market
