Loop Returns & Exchanges Shopify App
by LoopUse automation for your returns to cut costs, keep more profit, and increase customer loyalty. Handle returns, swaps, return labels, store credit and more!
4.7
(346)
Essato&Co, United States
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
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Loop Returns & Exchanges Charts
Track Loop Returns & Exchanges's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Loop Returns & Exchanges
Pros
Efficient Onboarding Process: The onboarding experience is frequently praised for being smooth, well-organized, and supported by knowledgeable staff.
Responsive Customer Support: Many users highlight the quick response times and helpfulness of the support team, often resolving issues promptly.
Seamless Shopify Integration: The app integrates effortlessly with Shopify, reducing manual work and streamlining operations for users.
User-Friendly Interface: Both customers and internal teams find the platform intuitive and easy to navigate.
Cons
High Pricing Concerns: Several users find the app expensive, especially for smaller businesses, and criticize opaque pricing models.
Contract Lock-In: Negative feedback highlights rigid 12-month contracts and difficulty canceling or adjusting plans.
Screenshots
About the App
Handle returns, swaps, return labels, store credit and more!
- Return Cost Optimization: Improve return costs with Workflows, Logistics, Point of Sale, and more.
- Exchange Incentives: Encourage trades with Bonus Credit, immediate exchanges and use the Shop Now feature.
- Fraud Prevention: Prevent fraud by using Workflows, Custom Rules, and Blocklists.
- Convenient Returns Solution: Offer a top-quality service with home pickup and easy, do-it-yourself returns.
- Shopper Behavior Insights: Gain confidence using the Tracking feature and understand customer habits with Insights.
Keywords
Key Features
- Automate return approvals and policies to save time and reduce manual work.
- Offer instant exchanges and bonus credit to encourage repeat purchases.
- Detect and prevent return fraud with custom rules and blocklists.
Pricing
Loop Returns & Exchanges Pricing Plans
Checkout+
$0/month
Returns software
US & Canada domestic return labels
Return Bars
Advanced features
Package protection
Essential
$155/month
Unlimited destinations
Automated return policies
Carrier rate shopping
Workflows
More at link below ↓
Advanced
$340/month
Full Essential plan, and
Shop Now
Instant exchange
Bonus credit
Fraud prevention
Not sure which plan to pick? Discuss Checkout+ or Essential plans with us, learn about custom pricing, or get a demo.
Here's an overview of Loop Returns & Exchanges costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by Loop Returns & Exchanges: (Checkout+). The paid plan(s) offered by Loop Returns & Exchanges: (Essential, Advanced).
The details of the plan(s) are outlined below:
Checkout+: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Returns software, US & Canada domestic return labels, Return Bars, Advanced features, Package protection, More at link below ↓.
Essential: The Essential plan costs $155 and has no free trial period. The plan offers a host of features, including Unlimited destinations, Automated return policies, Carrier rate shopping, Workflows, More at link below ↓.
Advanced: The Advanced plan costs $340 and has no free trial period. The plan offers a host of features, including Full Essential plan, and, Shop Now, Instant exchange, Bonus credit, Fraud prevention, More at link below ↓.
Loop Returns & Exchanges Price Summary
| Pricing summary | Free plan available |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $155, $340 |
| Free trial available | No |
For further information regarding Loop Returns & Exchanges app pricing plans, see the official website.
Loop Returns & Exchanges Shopify App Discounts
If you are looking for discounts on Loop Returns & Exchanges app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Loop to secure better deals on the Loop Returns & Exchanges app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Loop Returns & Exchanges
“We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately. ”
“Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!”
“Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in. ”
Trusted By
Trusted by the best Shopify stores
Essato&Co
United States
Schneiders
United States
Wms&Co.
United States
Lambwolf Collective
United States
Softies
United States
Swim and Sweat
United States
JadeYoga
United States
Alma Mater Footwear
United States
Use automation for your returns to cut costs, keep more profit, and increase customer loyalty.
Trade for anything
Loop's exchange portal increases kept revenue, repeat purchases, and positive reviews, while reducing refunds.
Simplify your return policy by automating it.
Regain your time: our branded returns portal manages return requests based on your set automation.
Make return shipping easier
Link your Shopify Store easily to real-world operations. Send back products to warehouses, suppliers, donation sites, and repair shops.
Comparison
Top Loop Returns & Exchanges Alternatives Detailed Comparison
The table below highlights the crucial differences between Loop Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.7(411 reviews) | 4.1(330 reviews) | |
| Developed by | Loop | RouteApp LLC | |
| Launch Date | 5/27/2021 | 1/17/2019 | |
| Pricing | Free, $155/month, $340/month | Free | |
| Objective | Handle returns, swaps, return labels, store credit and more! | Boost growth with order safety, package monitoring and more. | |
| Categories | Returns and exchanges, Order tracking | Order tracking, Returns and exchanges | |
| Key Features & Highlights | |||
| Purpose | Use automation for your returns to cut costs, keep more profit, and increase customer loyalty. | Lower your support expenses and boost income with parcel protection, tracing, advertising, and additional features. | |
| Features List |
|
| |
| Highlights |
| - | |
| User Reviews and Ratings | |||
| Recommended % | 91.2% | 74.7% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 1 | |
| Free Plan | Available | Available | |
| Free Trial | No | No | |
| Technical Information | |||
| Rating | 4.7 | 4.1 | |
| Total Reviews | 346 | 388 | |
| Launch Date | 5/27/2021 | 1/17/2019 | |
| SD Points | 262 | 3 | |
More Details About Loop Returns & Exchanges
Product Description
Loop is an automated platform that enhances customer shopping experience and increases brand value by customizing it in a way that suits the brand's growth. It has successfully improved customer retention and upsell value for brands like Princess Polly, Allbirds, and Marine Layer by making returns hassle-free.
AI Summary
Loop is a Shopify app designed to streamline returns, exchanges, and warranty claims, offering automation to reduce manual workload and improve customer experience. Its key features include a customizable self-service portal, automated workflows, and integrations with Shopify and third-party systems like warehouse management tools. The platform supports branded policies, printerless returns, and analytics to track return reasons and optimize operations. Notable functionalities like "Shop Now" and "Instant Exchange" encourage customers to retain revenue through exchanges rather than refunds. Strengths include seamless Shopify integration, robust customization options, and responsive customer support, often praised for quick resolution times and hands-on onboarding assistance. The app is particularly valued by mid-sized to large businesses for its scalability and feature depth. However, limitations include inconsistent support experiences, with some users reporting delayed responses or unresolved technical issues. Pricing transparency and contract flexibility are occasional pain points, as the pay-per-return model and mandatory annual contracts may not suit smaller businesses. A few users note challenges with financial reconciliation and occasional bugs in third-party integrations. Overall, Loop is a comprehensive solution for automating returns, though its value depends on business size and specific needs.
Support
For any questions, concerns, or assistance with Loop Returns & Exchanges, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Loop Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Loop Returns & Exchanges Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Loop Returns & Exchanges seamlessly integrates are given below:
Developer
Looking to install Loop Returns & Exchanges app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Loop Returns & Exchanges Q&A
How does this app simplify returns for customers?
It offers self-service returns, at-home pickup, and automated label generation, making the process quick and hassle-free while reducing customer frustration.
Can this app help reduce refunds?
Yes, it incentivizes exchanges with bonus credit and instant swaps, encouraging customers to keep shopping instead of requesting refunds.
Does it protect against fraudulent returns?
Fraud prevention tools like custom rules, blocklists, and workflow automation help minimize risks while maintaining a smooth return process.
Is return shipping cost optimization possible?
The app analyzes logistics and carrier rates to suggest cost-effective return shipping options, saving brands money on reverse logistics.
Can I track customer return behavior?
Yes, analytics provide insights into return reasons and shopper habits, helping brands improve policies and reduce future returns.
Does it support international returns?
Yes, it manages global returns with multi-carrier shipping, localized tracking, and automated policies for international customers.
Can I customize return policies?
Brands can set automated rules for approvals, return windows, and non-returnable items, tailoring policies to their needs.
Does it integrate with Shopify?
Seamless Shopify integration syncs orders, inventory, and customer data, streamlining returns without manual intervention.
Are there free return label options?
The free plan includes US return shipping labels, while paid plans offer advanced logistics and cost optimization.
How does it improve customer loyalty?
By turning returns into exchanges and offering store credit, it keeps shoppers engaged, increasing repeat purchases and satisfaction.
Customer Reviews
Loop Returns & Exchanges has an overall rating of 4.6 stars from a total of 346 reviews on the Shopify app store. Of these, 316 (91.3%) are positive, 3 (0.9%) are neutral, and 27 (7.8%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
We were unbelievably impressed by the customer service and support that Brooke McCormick provided during onboarding - above and beyond. The app is working great and any issues addressed immediately.
Loop has been a great partner to work with. Their team is always responsive, knowledgeable, and available to help whenever we run into an issue or need assistance with setup or configuration. They’ve made the entire process much easier, and it’s reassuring to know we have a team we can rely on when questions come up. We really appreciate their continued support and partnership!
Support team has been responsive & helpful in getting this app running in our shop. I was having the same password issue noted in other reviews. Reached out to support & they responded the next day with a reset to get logged in.
very patience and resourceful - have been working with loop for years now.
Emma from customer support was incredibly responsive to a technical glitch that would not allow us to connect our carrier account. She communicated with her internal team immediately and kept us well advised along the way. Our problem was quickly resolved.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Loop Returns & Exchanges on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Loop Returns & Exchanges FAQ's
How do I install the Loop Returns & Exchanges Shopify app?
To install Loop Returns & Exchanges app on your Shopify store, click on the Loop Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Loop Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of Loop Returns & Exchanges?
The key features offered by Loop Returns & Exchanges to Shopify store owners are:
- ✅Optimize return costs with Workflows, Logistics, Point of Sale, and more
- ✅Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- ✅Protect against return fraud using Workflows, Custom Rules, and Blocklists
- ✅Provide a premium experience with at-home pickup and simple, self-serve returns
- ✅Build confidence with Tracking and learn about behavior with Intelligence
Does Loop Returns & Exchanges integrate with other Shopify apps or tools?
Yes, Loop Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Improve return costs with Workflows, Logistics, Point of Sale, and more., Encourage trades with Bonus Credit, immediate exchanges and use the Shop Now feature., Prevent fraud by using Workflows, Custom Rules, and Blocklists..
Is there a free trial available for Loop Returns & Exchanges?
No, Loop Returns & Exchanges does not offer any free trial.
What are the pricing plans for Loop Returns & Exchanges?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $155/month, $340/month and have no free trial period.
How does billing work for Loop Returns & Exchanges?
Loop Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Loop Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Loop Returns & Exchanges offer customer support? How can I get assistance?
Yes, Loop Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Loop Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Loop Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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