iThink Logistics Shopify App
by iThink LogisticsEmpowering e-commerce businesses with efficient, stress-free shipping experiences across the globe. Online shopping delivery service in India
4.2
(128)
La Intimo, India
We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business.What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations.A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience.Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions.We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner.Wishing the team continued success—keep up the great work!
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iThink Logistics Charts
Track iThink Logistics's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of iThink Logistics
Pros
Excellent Customer Support: Prompt, helpful, and friendly service with dedicated account managers.
User-Friendly Dashboard: Intuitive and easy-to-navigate interface for managing logistics.
Reliable Delivery: Consistent on-time shipments with real-time tracking and reduced RTO rates.
Competitive Pricing: Affordable rates compared to other logistics providers in the market.
Cons
Account Disabling Without Warning: Sudden account deactivation with no prior communication.
Poor Handling of Weight Discrepancies: Frequent complaints about incorrect weight measurements and charges.
Screenshots
About the App
Online shopping delivery service in India
- Intelligent Courier Recommendation Automated Shipping Solutions
- Custom Branded Tracking Page Custom Shipping Label
- NDRAction with 6 steps
Keywords
Key Features
- Automatically recommends the best courier service for each shipment.
- Offers same-day and next-day delivery options for faster shipping.
- Provides a custom-branded tracking page for a professional customer experience.
Pricing
iThink Logistics Pricing Plans
Free
$0/month
Here's an overview of iThink Logistics costs for each of the plan(s):
The app offers 1 free plan(s). The free plan(s) offered by iThink Logistics: (Free).
The plan encompasses all the features provided by the app.
iThink Logistics Price Summary
| Pricing summary | Free to install. Additional charges may apply. |
| Total Pricing Plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
iThink Logistics Shopify App Discounts
If you are looking for discounts on iThink Logistics app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with iThink Logistics to secure better deals on the iThink Logistics app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about iThink Logistics
“We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business.What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations.A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience.Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions.We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner.Wishing the team continued success—keep up the great work!”
“We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.”
“We have had a good experience working with iThink Logistics. The team is responsive and supportive, especially when it comes to resolving operational queries and shipment-related concerns. Their coordination during dispatch planning and tracking updates has been smooth.Kalpana and Vishal from the team are very supportive. Thanks to them.”
Trusted By
Trusted by the best Shopify stores
La Intimo
India
Battlecry
India
Typsy Beauty
India
BOSS Gadgets
India
Roar Fox
India
BUMSONTHESADDLE
India
Buddyeye
India
Suta
India
Empowering e-commerce businesses with efficient, stress-free shipping experiences across the globe.
Retry for automated delivery
Let your customers know about all shipments through automated IVR, WhatsApp, and SMS. We take specific action for every undelivered order.
Simple all-in-one control panel
A fully synchronized dashboard that makes managing your shipments easier. You'll receive updates in real-time for every undelivered shipment.
Intelligent automatically created reports
You don't need to handle manual reports. You'll get automatic email reports for each shipment. Everything will be neatly arranged and sent to you.
Comparison
Top iThink Logistics Alternatives Detailed Comparison
The table below highlights the crucial differences between iThink Logistics and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.2(82 reviews) | 5.0(2,895 reviews) | |
| Developed by | iThink Logistics | Channelwill | |
| Launch Date | 9/30/2020 | 1/25/2019 | |
| Pricing | Free | Free, $11/month, $59/month, $479/month | |
| Objective | Online shopping delivery service in India | Order Tracking, Order Search, Tracking Page, Order Monitor | |
| Categories | Shipping, Order tracking | Order tracking, Shipping | |
| Key Features & Highlights | |||
| Purpose | Empowering e-commerce businesses with efficient, stress-free shipping experiences across the globe. | Increase customer happiness and raise your sales by providing a custom tracking experience after purchase. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 85.7% | 99.1% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 1 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | No | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.2 | 5.0 | |
| Total Reviews | 128 | 2,068 | |
| Launch Date | 9/30/2020 | 1/25/2019 | |
| SD Points | 26 | 1708 | |
More Details About iThink Logistics
Product Description
iThink Logistics is an AI-powered logistics aggregator based in India, offering services to over 26,000 pin codes throughout the country. It serves as a comprehensive solution for tracking and managing multiple courier platforms from one single dashboard, aiding in the prevention of data loss and providing real-time updates on delivery status.
AI Summary
The Shopify app integrates seamlessly with iThink Logistics, offering a comprehensive shipping and logistics solution for e-commerce businesses. Its key features include real-time order synchronization, a user-friendly dashboard, and automated NDR (non-delivery report) management to reduce RTO (return-to-origin) rates. The app provides competitive shipping rates, next-day COD remittance, and supports multiple brands under a single account. Strengths include reliable customer support with dedicated account managers, prompt issue resolution, and efficient handling of deliveries, including remote locations. However, limitations involve inconsistent weight discrepancy policies, occasional account suspensions without prior notice, and challenges with high-value order insurance claims. Some users report delayed responses from support during peak times, while others highlight difficulties with payment releases upon discontinuing service. The app excels in streamlining logistics operations but may require improvements in transparency and dispute resolution for certain edge cases.
Support
For any questions, concerns, or assistance with iThink Logistics, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected].
iThink Logistics Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that iThink Logistics seamlessly integrates are given below:
Developer
Name: iThink Logistics
Website: /partners/gocherish
Address: 101 Gaurav Palace, kandivali, Mumbai, MH, 400067
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iThink Logistics Q&A
How does the app simplify shipping for sellers?
It automates courier recommendations, syncs orders in real-time, and provides a unified dashboard to manage shipments, reducing manual effort and minimizing errors.
Does it support international shipping?
Yes, sellers can ship to 180+ countries and 29,000+ domestic pincodes in India, with tools like address validation and carrier selection for seamless logistics.
Can I track deliveries in real-time?
Absolutely. The app offers live order syncing, branded tracking pages, and automated notifications via WhatsApp, SMS, or IVR to keep customers informed.
How does it handle failed deliveries?
It automates reattempts by notifying customers and takes unique actions for undelivered orders, improving delivery success rates without manual intervention.
Is there support for bulk shipping tasks?
Yes, features like bulk label printing, order sync, and auto-generated reports streamline high-volume shipping, saving time and reducing errors.
Does it integrate with multiple courier services?
It aggregates multiple courier platforms into one dashboard, allowing sellers to compare and choose the best options for each shipment.
Can I customize shipping labels?
Yes, the app supports label customization, branded tracking pages, and return labels to maintain a professional and cohesive brand experience.
How does it reduce return rates?
By offering express delivery options, buyer intent tools, and proactive delivery updates, it enhances customer satisfaction and minimizes unnecessary returns.
Are shipping analytics provided?
Auto-generated reports and real-time analytics help sellers monitor performance, identify trends, and optimize logistics strategies effortlessly.
Is there support for same-day delivery?
Yes, the app enables same-day and next-day delivery options, along with intelligent courier matching to ensure timely fulfillment.
Customer Reviews
iThink Logistics has an overall rating of 4.4 stars from a total of 128 reviews on the Shopify app store. Of these, 111 (86.7%) are positive, 1 (0.8%) are neutral, and 16 (12.5%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business.What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations.A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience.Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions.We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner.Wishing the team continued success—keep up the great work!
We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.
We have had a good experience working with iThink Logistics. The team is responsive and supportive, especially when it comes to resolving operational queries and shipment-related concerns. Their coordination during dispatch planning and tracking updates has been smooth.Kalpana and Vishal from the team are very supportive. Thanks to them.
we had a great experience with this third-party logistics service. Their escalation team is extremely responsive and helpful. Whenever there’s an issue or concern, they respond quickly and resolve the problem efficiently.What stands out the most is their parcel delivery process, which is smooth and timely. Delivery times are consistently accurate, and parcels are always delivered within the expected timeframe, which is crucial for any business.I would definitely recommend their services, especially if you need a fast and reliable delivery system!
NO.1 Logistics Partner In The Ecommerce Industries. Excellent Customer Support. Very Helpful Team, On Time Support. Highly Recommended I Think Logistics To Any New Growing Start Up Ecommerce Platform Becasue No Extra And Fake Charges Of Any Kind Is Deducted. Special Thanks To Priyanka Mam,Mayuri Mam And Pragati Mam From I Think Have Been Extremely Helpful. The only request from our side is that Currently our firm is facing high RTO rating So could you please try to maintain this thing It would be great. All the other services are okay without any doubt Thank you
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install iThink Logistics on your Shopify store
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iThink Logistics FAQ's
How do I install the iThink Logistics Shopify app?
To install iThink Logistics app on your Shopify store, click on the iThink Logistics installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install iThink Logistics on your Shopify store, then contact us now.
What are the key features of iThink Logistics?
The key features offered by iThink Logistics to Shopify store owners are:
- ✅Intelligent Courier Recommendation Automated Shipping Solutions
- ✅Custom Branded Tracking Page Custom Shipping Label
- ✅NDRAction with 6 steps
Does iThink Logistics integrate with other Shopify apps or tools?
iThink Logistics has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for iThink Logistics?
No, iThink Logistics does not offer any free trial.
What are the pricing plans for iThink Logistics?
The app offers 1 plan that is forever-free.
How does billing work for iThink Logistics?
iThink Logistics is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, iThink Logistics allows its subscribers to cancel or upgrade their subscription plan at any time.
Does iThink Logistics offer customer support? How can I get assistance?
Yes, iThink Logistics offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is iThink Logistics compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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