Grapevine Post Purchase Survey Shopify App
by Union Works AppsGet useful insight into customer behavior and experience to make the most out of your advertising expenditure and business operations. After-Buying Survey - How did you find out about us?
5.0
(198)
Tilly and the Buttons, United Kingdom
This app has been an incredible find and has performed so well for our small business so far! It’s really user-friendly for setting up all the surveys, and the customer service is incredibly efficient.We’re currently using their interactive Shopify checkout survey, where customers can leave feedback about their experience before they forget, and we’re also planning to use the Klaviyo integration for more in-depth feedback.Highly recommend this app over some of the other big survey platforms.
Install in your Shopify Store
Grapevine Post Purchase Survey Charts
Track Grapevine Post Purchase Survey's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Grapevine Post Purchase Survey
Pros
Excellent Customer Support: Frequent praise for responsive, knowledgeable, and helpful support team members like Stu and Steve.
Easy Setup and Integration: Users highlight the app’s quick installation and seamless compatibility with Shopify and other platforms.
User-Friendly Interface: The intuitive design and straightforward navigation make the app accessible even for non-technical users.
Valuable Customer Insights: The app effectively gathers and presents data to inform marketing and business strategies.
Cons
Limited Survey Customization: Some users desire more flexibility in creating multiple surveys or advanced segmentation.
Basic Reporting Features: A few users note the analytics could be enhanced with more filtering and export options.
Screenshots
About the App
After-Buying Survey - How did you find out about us?
- Order Surveys: Create new surveys for first-time and repeat customers on the order status page after purchase.
- Multi-touchpoint surveys: Use the independent survey feature to ask customers for feedback at various points.
- Performance Analysis: Review survey answers in comparison with earnings to track the most successful channels.
- Multi-channel post-purchase survey: Send a survey after purchase on various platforms like the Point of Sale system.
- Anonymous Surveys: Unbranded surveys after purchase with unlimited responses
Keywords
Key Features
- Discover top marketing channels by linking survey responses to order values.
- Create surveys with multiple question types like NPS, open text, or fixed responses.
- Deploy surveys post-purchase, onsite, or at point-of-sale for flexible feedback collection.
Pricing
Grapevine Post Purchase Survey Pricing Plans
Complete
$25/month
Unlimited responses, no overage fees
Post purchase, NPS, CSAT & attribution
Works on all Shopify plans
Revenue & AOV by marketing channel
Target by order value, product & more
Here's an overview of Grapevine Post Purchase Survey costs for each of the plan(s):
The app offers 1 paid plan(s). The paid plan(s) offered by Grapevine Post Purchase Survey: (Complete).
The details of the plan(s) are outlined below:
Complete: The Complete plan costs $25 and comes with a 14-day free trial period. The plan offers a host of features, including Unlimited responses, no overage fees, Post purchase, NPS, CSAT & attribution, Works on all Shopify plans, Revenue & AOV by marketing channel, Target by order value, product & more, Query your survey data with your own AI, Send data to Flow, Klaviyo & GA4, Run on-site, in email & on Shopify POS.
Grapevine Post Purchase Survey Price Summary
| Pricing summary | $25/month. Free trial available. |
| Total Pricing Plan(s) | 1 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 1 |
| Cost of Paid Plan(s) | $25 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Grapevine Post Purchase Survey app pricing plans, see the official website.
Grapevine Post Purchase Survey Shopify App Discounts
If you are looking for discounts on Grapevine Post Purchase Survey app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Union Works Apps to secure better deals on the Grapevine Post Purchase Survey app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Grapevine Post Purchase Survey
“This app has been an incredible find and has performed so well for our small business so far! It’s really user-friendly for setting up all the surveys, and the customer service is incredibly efficient.We’re currently using their interactive Shopify checkout survey, where customers can leave feedback about their experience before they forget, and we’re also planning to use the Klaviyo integration for more in-depth feedback.Highly recommend this app over some of the other big survey platforms.”
“Our previous NPS survey vendor sunsetted and Grapevine has been a wonderful new partner. We send our surveys in an email via Klaviyo and it was a smooth integration process to get that going.Grapevine has also made it much easier to track trends and share reports with our cross functional partners. On top of the app being exactly what we need, Sam has been the most helpful! He is super responsive and always ready to guide us in the right direction or improve the app to fit our needs. Can’t wait to continue our partnership and see what’s in store for Grapevine’s future!”
“Really love this app. Would highly recommend. Amazing team and everything works perfectly ever had any issues!”
Trusted By
Trusted by the best Shopify stores
Tilly and the Buttons
United Kingdom
Marine Layer
United States
Nakie
Australia
The Big Bloomers Company
United Kingdom
Live Unlimited London
United Kingdom
Balance of Nature
United States
Bluefishfinder.com
United States
BioTechUSA Hungary
Hungary
Get useful insight into customer behavior and experience to make the most out of your advertising expenditure and business operations.
After-Sale Customer Surveys
Get to know your customers better with this easy post-purchase survey. You can ask any question to gain useful information.
Analysis of the Survey After Purchase
Revenue stats from after-purchase surveys help to find out which responses bring the most sales. Use this information to guide your marketing budget and plan.
Post-Purchase Survey with One-Click
The after-purchase survey is quick to finish and smoothly integrates with your Order Status Page, guaranteeing a high number of customer responses.
Comparison
Top Grapevine Post Purchase Survey Alternatives Detailed Comparison
The table below highlights the crucial differences between Grapevine Post Purchase Survey and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 5.0(194 reviews) | 5.0(508 reviews) | |
| Developed by | Union Works Apps | Argonautic Labs | |
| Launch Date | 8/17/2017 | 4/23/2019 | |
| Pricing | $25/month | Free, $39/month, $129/month, $259/month | |
| Objective | After-Buying Survey - How did you find out about us? | Surveys after purchase and on-site for credit, net promoter score, and other areas. | |
| Categories | Surveys, Analytics | Analytics, Surveys | |
| Key Features & Highlights | |||
| Purpose | Get useful insight into customer behavior and experience to make the most out of your advertising expenditure and business operations. | Zigpoll allows you to conduct and examine surveys after purchases, for abandoned checkouts, on your site, through email, and via text messages. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 100.0% | 99.6% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 1 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 14 day(s) | No | |
| Technical Information | |||
| Rating | 5.0 | 5.0 | |
| Total Reviews | 198 | 483 | |
| Launch Date | 8/17/2017 | 4/23/2019 | |
| SD Points | 39 | 157 | |
More Details About Grapevine Post Purchase Survey
Product Description
Grapevine allows you to create post-purchase surveys for acquiring crucial customer data and insights. It helps in tracking all survey responses along with the order value, and assists in identifying the most productive marketing channels by comparing customer spending.
AI Summary
Grapevine is a Shopify app designed to collect post-purchase customer feedback through customizable surveys, primarily focusing on attribution tracking and marketing insights. The app integrates seamlessly with Shopify’s checkout and order status pages, offering a user-friendly interface for setup and data visualization. Key features include compatibility with Shopify Flow, Klaviyo, and other third-party tools, enabling automated tagging and targeted marketing workflows. Its analytics dashboard provides clear, actionable insights into customer behavior, such as traffic sources and purchase motivations, aiding in data-driven decision-making. Strengths include its affordability, ease of use, and responsive customer support, which frequently assists with customization and troubleshooting. However, limitations include a lack of advanced segmentation options, limited survey customization (e.g., color branding), and the inability to run multiple surveys simultaneously without resetting data. Despite these constraints, the app is widely regarded as a cost-effective solution for small to mid-sized businesses seeking straightforward, reliable feedback collection.
Support
For any questions, concerns, or assistance with Grapevine Post Purchase Survey, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Grapevine Post Purchase Survey offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the Grapevine Post Purchase Survey app are available in various languages on the Shopify app store, including French, Spanish, German, Italian, Portuguese (Brazil), and Portuguese (Portugal).
Grapevine Post Purchase Survey Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, French, Spanish, German, Italian, Portuguese (Brazil), and Portuguese (Portugal) |
Integration
The list of top Shopify apps or features or software tools that Grapevine Post Purchase Survey seamlessly integrates are given below:
Developer
Looking to install Grapevine Post Purchase Survey app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
Grapevine Post Purchase Survey has an overall rating of 4.9 stars from a total of 198 reviews on the Shopify app store. Of these, 196 (99.0%) are positive, 2 (1.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
This app has been an incredible find and has performed so well for our small business so far! It’s really user-friendly for setting up all the surveys, and the customer service is incredibly efficient.We’re currently using their interactive Shopify checkout survey, where customers can leave feedback about their experience before they forget, and we’re also planning to use the Klaviyo integration for more in-depth feedback.Highly recommend this app over some of the other big survey platforms.
Our previous NPS survey vendor sunsetted and Grapevine has been a wonderful new partner. We send our surveys in an email via Klaviyo and it was a smooth integration process to get that going.Grapevine has also made it much easier to track trends and share reports with our cross functional partners. On top of the app being exactly what we need, Sam has been the most helpful! He is super responsive and always ready to guide us in the right direction or improve the app to fit our needs. Can’t wait to continue our partnership and see what’s in store for Grapevine’s future!
Really love this app. Would highly recommend. Amazing team and everything works perfectly ever had any issues!
simple and easy to use and the support is really helpful. quick to speak to a human!!
Easy to use and install - they have great filtering options & analytics that we have found super useful when reviewing responses from customers.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Grapevine Post Purchase Survey on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Grapevine Post Purchase Survey FAQ's
How do I install the Grapevine Post Purchase Survey Shopify app?
To install Grapevine Post Purchase Survey app on your Shopify store, click on the Grapevine Post Purchase Survey installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Grapevine Post Purchase Survey on your Shopify store, then contact us now.
What are the key features of Grapevine Post Purchase Survey?
The key features offered by Grapevine Post Purchase Survey to Shopify store owners are:
- ✅Unlimited post purchase, NPS, CSAT & attribution surveys, no response caps
- ✅See revenue and AOV by channel to learn which marketing drives sales
- ✅Target surveys by order value, product, country, payment method & customer
- ✅Query your survey data with your own AI assistant via our MCP
- ✅Run surveys post purchase, on-site, in email and on Shopify POS
Does Grapevine Post Purchase Survey integrate with other Shopify apps or tools?
Yes, Grapevine Post Purchase Survey seamlessly integrates with other Shopify apps or tools, such as Create new surveys for first-time and repeat customers on the order status page after purchase., Use the independent survey feature to ask customers for feedback at various points., Review survey answers in comparison with earnings to track the most successful channels..
Is there a free trial available for Grapevine Post Purchase Survey?
Yes, Grapevine Post Purchase Survey offers 14 days free trial on all its paid plans.
What are the pricing plans for Grapevine Post Purchase Survey?
The app offers 1 paid plan, which costs $25/month, and comes with a 14-day free trial period.
How does billing work for Grapevine Post Purchase Survey?
Grapevine Post Purchase Survey uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Grapevine Post Purchase Survey allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Grapevine Post Purchase Survey offer customer support? How can I get assistance?
Yes, Grapevine Post Purchase Survey offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Grapevine Post Purchase Survey offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Grapevine Post Purchase Survey compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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