Customer.guru Net Promoter NPS Shopify App
by Customer.guruMonitor customer satisfaction using surveys based on the Net Promoter Score system. Gather Net Promoter Score, collect testimonials & product reviews.
4.6
(116)
Napier-uk, United Kingdom
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Install in your Shopify Store
Customer.guru Net Promoter NPS Charts
Track Customer.guru Net Promoter NPS's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Customer.guru Net Promoter NPS
Pros
Easy Setup and Installation: Quick and straightforward installation process with minimal configuration required.
User-Friendly Interface: Intuitive design and navigation make the app accessible for all users.
Effective Customer Feedback Collection: High response rates and valuable insights from customer surveys.
Simple Survey Creation: Fast and efficient process for setting up and customizing surveys.
Cons
Poor Customer Support: Frequent complaints about unresponsive or delayed support.
High Pricing Tiers: Many users find the paid plans expensive, especially for small businesses.
Screenshots
About the App
Gather Net Promoter Score, collect testimonials & product reviews.
- Quick Installation: It takes 30 seconds to install.
- Enhanced survey responses: Significantly increased survey responses due to intelligent follow-ups.
- Customer Testimonials: Include testimonials and reviews
Keywords
Key Features
- Track customer satisfaction with segmented Net Promoter Score surveys.
- Boost survey responses using smart follow-ups and A/B-tested designs.
- Automatically collect and display authentic testimonials and reviews.
Pricing
Customer.guru Net Promoter NPS Pricing Plans
Free
$0/month
survey up-to 5 users per month
Hobbyist
$50/month
survey up-to 1,000 users per month
Small Business
$150/month
survey up-to 5,000 users per month
Advanced
$250/month
survey up-to 10,000 users per month
designed for Shopify PLUS
Not sure which plan to pick? Discuss Free or Hobbyist plans with us, learn about custom pricing, or get a demo.
Here's an overview of Customer.guru Net Promoter NPS costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Customer.guru Net Promoter NPS: (Free). The paid plan(s) offered by Customer.guru Net Promoter NPS: (Hobbyist, Small Business, Advanced).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like survey up-to 5 users per month.
Hobbyist: The Hobbyist plan costs $50 and has no free trial period. The plan offers a host of features, including survey up-to 1,000 users per month.
Small Business: The Small Business plan costs $150 and has no free trial period. The plan offers a host of features, including survey up-to 5,000 users per month.
Advanced: The Advanced plan costs $250 and has no free trial period. The plan offers a host of features, including survey up-to 10,000 users per month, designed for Shopify PLUS.
Customer.guru Net Promoter NPS Price Summary
| Pricing summary | Free plan available |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $50, $150, $250 |
| Free trial available | No |
For further information regarding Customer.guru Net Promoter NPS app pricing plans, see the official website.
Customer.guru Net Promoter NPS Shopify App Discounts
If you are looking for discounts on Customer.guru Net Promoter NPS app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Customer.guru to secure better deals on the Customer.guru Net Promoter NPS app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Customer.guru Net Promoter NPS
“Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.”
“So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us”
“This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com ”
Trusted By
Trusted by the best Shopify stores
Napier-uk
United Kingdom
Cross Stitch
Pakistan
BossyBeat
United States
the-brands-club
Chile
blanketfort
United Kingdom
LanewayGreens
Australia
Heatable Pillow
Australia
bamboobrushhh
United Kingdom
Monitor customer satisfaction using surveys based on the Net Promoter Score system.
Set up in 30 seconds.
Install now to start using smart NPS surveys to monitor customer loyalty and trust. Identify trends to improve your email marketing and increase sales.
10 times more responses
Get 10 times more responses on average by using clever follow-ups and testing your text and design.
Product feedback and customer comments
Gather feedback to convert visitors to customers by automatically adding genuine product reviews and testimonials to your store.
Comparison
Top Customer.guru Net Promoter NPS Alternatives Detailed Comparison
The table below highlights the crucial differences between Customer.guru Net Promoter NPS and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.6(54 reviews) | 5.0(5 reviews) | |
| Developed by | Customer.guru | Appfleece | |
| Launch Date | 8/31/2016 | 8/1/2024 | |
| Pricing | Free, $50/month, $150/month, $250/month | Free | |
| Objective | Gather Net Promoter Score, collect testimonials & product reviews. | - | |
| Categories | Analytics, Product reviews | Product reviews, Analytics | |
| Key Features & Highlights | |||
| Purpose | Monitor customer satisfaction using surveys based on the Net Promoter Score system. | Track conversions for Heureka, Zbozi and Sklik precisely and collect reviews to earn certificates | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 92.1% | 100.0% | |
| Pros |
|
| |
| Cons |
| - | |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 0 | |
| Free Plan | Available | Not available | |
| Free Trial | No | No | |
| Technical Information | |||
| Rating | 4.6 | 5.0 | |
| Total Reviews | 116 | 5 | |
| Launch Date | 8/31/2016 | 8/1/2024 | |
| SD Points | N/A | 6 | |
More Details About Customer.guru Net Promoter NPS
Product Description
Analyse customer satisfaction based on variables like product ordered, date of first purchase, number of orders, and location. Identify trends in their feedback.
AI Summary
The app is a Shopify-integrated customer feedback and Net Promoter Score (NPS) tool designed to collect and analyze customer reviews, helping businesses gauge satisfaction and improve service. Its core features include automated survey distribution, customizable email templates, a dashboard for tracking responses, and integration options like Slack. The app is praised for its ease of setup, intuitive interface, and ability to generate actionable insights quickly. Strengths include its simplicity, free tier for small businesses, and effective customer engagement, with many noting increased review volumes and improved customer relations. However, limitations include inconsistent customer support responsiveness, with reports of unresolved technical issues and delayed replies. Pricing is frequently cited as a drawback, with gaps between the free plan and higher-tier subscriptions, making it less accessible for mid-sized businesses. Some users also report bugs in the dashboard, inflexible survey scheduling, and challenges managing negative reviews. Despite these issues, the app is widely regarded as a valuable tool for gathering customer feedback, particularly for its straightforward implementation and analytics capabilities.
Support
For any questions, concerns, or assistance with Customer.guru Net Promoter NPS, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Customer.guru Net Promoter NPS offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Customer.guru Net Promoter NPS Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Customer.guru Net Promoter NPS seamlessly integrates are given below:
Developer
Looking to install Customer.guru Net Promoter NPS app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer.guru Net Promoter NPS Q&A
How does this app help improve customer satisfaction?
It tracks Net Promoter Score (NPS) via segmented surveys, helping you identify satisfaction trends based on purchase history, location, and other factors to refine customer experience.
Can I display customer testimonials automatically?
Yes, the app collects feedback via surveys and embeds authentic testimonials and reviews directly into your store to build trust with potential buyers.
What makes this app’s surveys more effective?
Smart follow-ups and A/B-tested designs boost response rates by 10x on average, ensuring more actionable insights from your customers.
Is this app suitable for seasonal sales analysis?
Absolutely. It analyzes satisfaction trends around key events like Black Friday or Christmas, helping you optimize future promotions.
How quickly can I start using this app?
Installation takes just 30 seconds, letting you launch NPS surveys and gather feedback almost immediately.
Does it support Shopify Plus stores?
Yes, the Advanced plan is tailored for Shopify Plus, offering surveys for up to 10,000 users monthly.
Can I segment survey responses by customer behavior?
Yes, responses are segmented by factors like order frequency, product type, or location, providing deeper insights into loyalty trends.
Are survey responses exportable for further analysis?
Yes, data can be exported alongside dashboard analytics, heatmaps, and benchmarking tools for comprehensive performance reviews.
What’s the difference between free and paid plans?
Free surveys cap at 5 users/month, while paid plans scale up to 10,000, with advanced segmentation and Shopify Plus support.
How does this app benefit marketing strategies?
By revealing customer satisfaction trends, it helps refine email campaigns, testimonials, and promotions to boost retention and sales.
Customer Reviews
Customer.guru Net Promoter NPS has an overall rating of 4.6 stars from a total of 116 reviews on the Shopify app store. Of these, 107 (92.2%) are positive, 3 (2.6%) are neutral, and 6 (5.2%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com
Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends
Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Customer.guru Net Promoter NPS on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Customer.guru Net Promoter NPS FAQ's
How do I install the Customer.guru Net Promoter NPS Shopify app?
To install Customer.guru Net Promoter NPS app on your Shopify store, click on the Customer.guru Net Promoter NPS installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Customer.guru Net Promoter NPS on your Shopify store, then contact us now.
What are the key features of Customer.guru Net Promoter NPS?
The key features offered by Customer.guru Net Promoter NPS to Shopify store owners are:
- ✅Installation takes 30 seconds
- ✅Radically more survey responses thanks to smart follow-ups
- ✅Embed testimonials and reviews
Does Customer.guru Net Promoter NPS integrate with other Shopify apps or tools?
Yes, Customer.guru Net Promoter NPS seamlessly integrates with other Shopify apps or tools, such as It takes 30 seconds to install., Significantly increased survey responses due to intelligent follow-ups., Include testimonials and reviews.
Is there a free trial available for Customer.guru Net Promoter NPS?
No, Customer.guru Net Promoter NPS does not offer any free trial.
What are the pricing plans for Customer.guru Net Promoter NPS?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $50/month, $150/month, $250/month and have no free trial period.
How does billing work for Customer.guru Net Promoter NPS?
Customer.guru Net Promoter NPS uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Customer.guru Net Promoter NPS allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Customer.guru Net Promoter NPS offer customer support? How can I get assistance?
Yes, Customer.guru Net Promoter NPS offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Customer.guru Net Promoter NPS offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Customer.guru Net Promoter NPS compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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