Trustpilot Reviews Vs Okendo: Reviews & Loyalty: Which Shopify App Is Best For Your Store In September 2026?

Discover the power of Shopify apps as we compare Trustpilot Reviews and Okendo: Reviews & Loyalty side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Compare Trustpilot Reviews and Okendo: Reviews & Loyalty

Trustpilot ReviewsTrustpilot ReviewsView on Shopify
Okendo: Reviews & LoyaltyOkendo: Reviews & LoyaltyView on Shopify
General Information
Ratings
1.9(171 reviews)
4.9(1,332 reviews)
Developed byTrustpilotOkendo
Launch Date7/14/20216/12/2018
PricingFree, $259/monthFree, $19/month, $119/month, $299/month
ObjectiveTransform genuine customer feedback into more visits, increased sales, and customer loyalty.User ratings, comments, images/videos, user-generated content, questions and answers, and responses.
CategoriesProduct reviewsProduct reviews, Loyalty and rewards
Key Features & Highlights
PurposeConvert genuine customer reviews into increased website visits, sales, and customer loyalty.Increase trust and boost sales with real customer ratings, reviews, visuals, question and answer sessions, and net promoter scores.
Features List
  1. Automatically collect product and service reviews via invitation emails.
  2. Display customizable review widgets on key pages to build trust.
  3. Enhance Google Ads with reviews that improve Seller Ratings.
  1. Automate review collection with post-purchase emails and rewards.
  2. Showcase photo and video reviews to build trust.
  3. Create engaging product quizzes with incentives for participation.
Highlights--
User Reviews and Ratings
Recommended %25.4%97.1%
Pros
  1. The platform is widely recognized and trusted by consumers, enhancing credibility for businesses.
  2. Efficiently collects verified reviews from customers, streamlining the feedback process.
  3. Offers a free tier suitable for businesses with minimal review needs.
  1. The app is consistently praised for its intuitive interface and straightforward setup.
  2. Exceptional responsiveness and helpfulness from the support team, often going above and beyond.
  3. Seamless integration with various platforms like Shopify, Klaviyo, and Foursixty.
  4. Highly flexible and customizable features to align with brand needs.
  5. Smooth and efficient onboarding process with dedicated assistance.
  6. Offers a wide range of functionalities, including reviews, loyalty programs, and referrals.
  7. Significant increase in review volume and quality, enhancing social proof.
  8. Competitive pricing compared to similar platforms.
  9. Stable performance with minimal issues reported.
  10. Review displays and email templates are visually appealing and professional.
Cons
  1. Frequent complaints about slow, unresponsive, or ineffective support.
  2. Persistent technical issues, including login errors, widget failures, and blank screens.
  3. High subscription costs, especially for small businesses, with unclear value justification.
  4. Allegations of review manipulation, forced upgrades, and contract traps.
  5. Inability to effectively detect or remove fraudulent/spam reviews.
  1. Some users faced difficulties during the initial setup or migration from other platforms.
  2. Occasional mentions of needing time to fully utilize advanced features.
  3. Rare issues with custom themes requiring additional support for seamless integration.
Pricing and Plans
Total Pricing Plans24
Free PlanAvailableAvailable
Free TrialNoYes, for 14 day(s)
Technical Information
Rating
1.9
4.9
Total Reviews1771,247
Launch Date7/14/20216/12/2018
SD Points46592

Shopify Apps Detailed Comparison: Trustpilot Reviews vs Okendo: Reviews & Loyalty

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Trustpilot Reviews and Okendo: Reviews & Loyalty. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

Skip the detailed comparison and head straight to the final verdict section.

Overview of the apps

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Overview

Let's dive into the overview of these two apps: Trustpilot Reviews and Okendo: Reviews & Loyalty, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Trustpilot Reviews Overview

Trustpilot Reviews is a Shopify app developed by Unknown Developer to help merchants with Transform genuine customer feedback into more visits, increased sales, and customer loyalty. Shopify store owners have given mixed reviews to the Trustpilot Reviews app, resulting in an overall rating of 1.9 stars from 171 reviews in the Product reviews category.

Launch Date: Jul 14, 2021

Purpose: Convert genuine customer reviews into increased website visits, sales, and customer loyalty.

Pricing summary: Free plan available

Okendo: Reviews & Loyalty Overview

Okendo: Reviews & Loyalty is a Shopify app developed by Unknown Developer to help merchants with User ratings, comments, images/videos, user-generated content, questions and answers, and responses. With an average rating of 4.9 stars from 1,332 reviews, Okendo: Reviews & Loyalty is one of the top-rated Product reviews Shopify apps.

Launch Date: Jun 12, 2018

Purpose: Increase trust and boost sales with real customer ratings, reviews, visuals, question and answer sessions, and net promoter scores.

Pricing summary: Free plan available. Free trial available.

Salient Features

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Features Comparison

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Trustpilot Reviews Features

Here are the salient features of Trustpilot Reviews:

  • ✅Gather reviews for services and products by using automatic invitation systems.
  • ✅Place review widgets on your website to show social proof at important points of sale.
  • ✅Boost your click-through rate on Google Ads by using reviews that contribute to Google Seller Ratings.
Okendo: Reviews & Loyalty Features

Here are the salient features of Okendo: Reviews & Loyalty:

  • ✅Large selection of attractive, super-fast onsite review and User-Generated Content (UGC) display widgets.
  • ✅Instant short surveys for customer satisfaction scores, marketing insights, and preference information.
  • ✅ A rewards engine to encourage the collection of reviews, user-generated content (UGC), and sharing of data.
  • ✅Connects with Klaviyo, Gorgias, Attentive, LoyaltyLion and others.
  • ✅Our dedicated customer support team is available 24/7 to assist you.

Pricing Details

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Pricing Plans

There are tons of Shopify apps for small businesses and enterprises alike. From Trustpilot Reviews to Okendo: Reviews & Loyalty, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Trustpilot Reviews and Okendo: Reviews & Loyalty measure up.

Trustpilot Reviews Pricing Details

Trustpilot Reviews has 2 pricing plans: 1 free and 1 paid. The paid plan costs $3,108/ year and has no free trial period.

Free Plan

$0/month

  • Claim profile page

  • 50 review invites / mo

  • Review collectorwidgets

  • Respond to reviews

  • Drive Google Seller Ratings

Plus Plan

$259/month

  • All of Free

  • Ad-free profile

  • 200 review invites / mo

  • 8 website widgets

  • Performance data & analytics

Okendo: Reviews & Loyalty Pricing Details

Okendo: Reviews & Loyalty has 4 pricing plans: 1 free and 3 paid. The paid plans cost $19/ month, $119/ month, $299/ month and come with a 14-day free trial period.

Free

$0/month

  • Up to 50 orders/month

  • Automated Review Request Emails

  • Smart Review Form

  • Review Rewards Engine

  • Review Displays

Essential

$19/month

  • Up to 200 orders/month

  • Everything in Free

Growth

$119/month

  • Up to 1,500 orders/month

  • Everything in Essential, plus:

  • AI Review Summaries

  • AI Review Keywords

  • TikTok Shop Integration

Power

$299/month

  • Up to 3,500 orders/month

  • Everything in Growth, plus:

  • Review Campaigns

  • Advanced CSS Editor

  • Email & SMS Integrations

Ratings and Reviews

Trustpilot Reviews vs Okendo: Reviews & Loyalty: User Ratings

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Trustpilot Reviews and Okendo: Reviews & Loyalty.

Trustpilot Reviews Ratings

Trustpilot Reviews has garnered an overall rating of 1.9 stars from a total of 171 reviews on the Shopify app store.

1.9| 171 reviews

Of the total reviews, 38% are positive, 62% are neutral, and 62% are negative.

✨ AI Summary of Trustpilot Reviews ReviewsThe Shopify app integrates with Trustpilot to collect and display customer reviews, offering automated review invitations and widget-based display options. Its primary strength lies in leveraging Trustpilot’s established reputation to encourage customer engagement, with seamless Shopify integration for basic review collection. However, the app faces significant limitations, including frequent technical issues such as widget malfunctions, login errors, and slow loading times. The free plan is restrictive, with limited functionality and unreliable review invitation delivery, while paid plans are criticized for high costs, often requiring long-term contracts. Customer support is frequently reported as unresponsive or ineffective, exacerbating frustrations with unresolved bugs. Additionally, businesses express concerns over Trustpilot’s handling of reviews, including alleged suppression of positive feedback unless a paid plan is active and inconsistent moderation of fake or irrelevant reviews. The app’s value is further undermined by its lack of multilingual support and clunky widget customization. While it serves as a recognizable review platform, the combination of technical flaws, steep pricing, and poor support makes it a contentious choice for many merchants.

Okendo: Reviews & Loyalty Ratings

Okendo: Reviews & Loyalty has garnered an overall rating of 4.9 stars from a total of 1,332 reviews on the Shopify app store.

4.9| 1,332 reviews

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of Okendo: Reviews & Loyalty ReviewsOkendo is a Shopify app designed to collect, manage, and display customer reviews, with additional features like loyalty programs, referrals, quizzes, and surveys. The app offers seamless integration with Shopify and third-party platforms such as Klaviyo, Foursixty, and Google Shopping, enhancing marketing automation and customer engagement. Its intuitive interface allows for extensive customization, enabling brands to align review displays with their aesthetic and functional needs. Key strengths include robust customer support, praised for responsiveness and expertise, as well as an efficient onboarding process that simplifies setup. The app also automates review requests, supports multimedia reviews (images/videos), and provides analytics to track feedback. While generally well-regarded, some users note occasional delays in support responsiveness during feature rollouts, and a few encountered initial integration challenges. Pricing is described as competitive, offering value for its feature set. Overall, Okendo is positioned as a comprehensive solution for businesses seeking to build trust through social proof while streamlining review management.

Pros and Cons

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Pros and Cons

Let's explore the pros and cons of Trustpilot Reviews and Okendo: Reviews & Loyalty to better understand their strengths and limitations.

Trustpilot Reviews Pros and Cons

Pros

The platform is widely recognized and trusted by consumers, enhancing credibility for businesses.

Efficiently collects verified reviews from customers, streamlining the feedback process.

Offers a free tier suitable for businesses with minimal review needs.

Cons

Frequent complaints about slow, unresponsive, or ineffective support.

Persistent technical issues, including login errors, widget failures, and blank screens.

High subscription costs, especially for small businesses, with unclear value justification.

Allegations of review manipulation, forced upgrades, and contract traps.

Inability to effectively detect or remove fraudulent/spam reviews.

Okendo: Reviews & Loyalty Pros and Cons

Pros

The app is consistently praised for its intuitive interface and straightforward setup.

Exceptional responsiveness and helpfulness from the support team, often going above and beyond.

Seamless integration with various platforms like Shopify, Klaviyo, and Foursixty.

Highly flexible and customizable features to align with brand needs.

Smooth and efficient onboarding process with dedicated assistance.

Offers a wide range of functionalities, including reviews, loyalty programs, and referrals.

Significant increase in review volume and quality, enhancing social proof.

Competitive pricing compared to similar platforms.

Stable performance with minimal issues reported.

Review displays and email templates are visually appealing and professional.

Cons

Some users faced difficulties during the initial setup or migration from other platforms.

Occasional mentions of needing time to fully utilize advanced features.

Rare issues with custom themes requiring additional support for seamless integration.

Integrations

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Featured Integrations

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Trustpilot Reviews and Okendo: Reviews & Loyalty, and see how effortlessly these apps can enhance your store operations.

Trustpilot Reviews Integrations

Trustpilot Reviews offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Facebook
  • •Google
  • •Klaviyo
  • •Mailchimp
  • •Slack
  • •Zendesk

Okendo: Reviews & Loyalty Integrations

Okendo: Reviews & Loyalty offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Checkout
  • •Customer accounts
  • •Shopify POS
  • •Shopify Flow
  • •Shopify Admin
  • •Google
  • •Gorgias
  • •Klaviyo
  • •Meta
  • •Postscript
  • •TikTok

Support

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Support

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Trustpilot Reviews and Okendo: Reviews & Loyalty. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Trustpilot Reviews User Support

For any inquiries or assistance regarding Trustpilot Reviews, their dedicated support team is here to assist you. You can reach out to them via email at [email protected].

Okendo: Reviews & Loyalty User Support

For any inquiries or assistance regarding Okendo: Reviews & Loyalty, their dedicated support team is here to assist you. You can reach out to them via email at [email protected].

Final Verdict

Trustpilot Reviews vs Okendo: Reviews & Loyalty: Final Verdict

When choosing the ideal Shopify app for your business, both Trustpilot Reviews and Okendo: Reviews & Loyalty offer unique strengths and considerations.

The choice between Trustpilot Reviews and Okendo: Reviews & Loyalty depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Trustpilot Reviews and Okendo: Reviews & Loyalty. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Trustpilot Reviews holds an average rating of 1.9 stars, whereas Okendo: Reviews & Loyalty has 4.9 star ratings.

🥇 Winner: Okendo: Reviews & Loyalty

🥈 Runner Up: Trustpilot Reviews

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Trustpilot Reviews and Okendo: Reviews & Loyalty have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Trustpilot Reviews has received a total of 171 reviews and Okendo: Reviews & Loyalty has 1,332 reviews.

🥇 Winner: Okendo: Reviews & Loyalty

🥈 Runner Up: Trustpilot Reviews

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Trustpilot Reviews and Okendo: Reviews & Loyalty to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Trustpilot Reviews and Okendo: Reviews & Loyalty were launched on Jul 14, 2021 and Jun 12, 2018 respectively.

🥇 Winner: Okendo: Reviews & Loyalty

🥈 Runner Up: Trustpilot Reviews

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Trustpilot Reviews offers 2 pricing plans (1 free plan, 1 paid plan) with an average plan price of $129.50. Okendo: Reviews & Loyalty, on the other hand, has a total of 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $109.25.

🥇 Winner: Okendo: Reviews & Loyalty

🥈 Runner Up: Trustpilot Reviews

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Trustpilot Reviews and Okendo: Reviews & Loyalty provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Trustpilot Reviews: Email, Phone - 2 support options

Okendo: Reviews & Loyalty: Email, Phone - 2 support options

🥇 Winner: Trustpilot Reviews, Okendo: Reviews & Loyalty

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Trustpilot Reviews and Okendo: Reviews & Loyalty. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Trustpilot Reviews: 6 integrations

Okendo: Reviews & Loyalty: 11 integrations

🥇 Winner: Okendo: Reviews & Loyalty

🥈 Runner Up: Trustpilot Reviews

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Trustpilot Reviews has no free trial period. Okendo: Reviews & Loyalty, on the other hand, comes with a 14-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Okendo: Reviews & Loyalty

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Trustpilot Reviews and Okendo: Reviews & Loyalty that aligns best with your requirements and preferences for a successful Shopify app experience.

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Frequently Asked Questions

FAQs for Trustpilot Reviews and Okendo: Reviews & Loyalty

1. What is the key difference between these Shopify apps: Trustpilot Reviews and Okendo: Reviews & Loyalty?

When comparing various Shopify apps, their main objective sets them apart. Trustpilot Reviews is designed to help merchants with Transform genuine customer feedback into more visits, increased sales, and customer loyalty.. On the other hand, Okendo: Reviews & Loyalty focuses on User ratings, comments, images/videos, user-generated content, questions and answers, and responses.. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Trustpilot Reviews and Okendo: Reviews & Loyalty offers free pricing plan options for Shopify merchants?

Trustpilot Reviews has 1 free plan.

3. What are the pricing plans for Trustpilot Reviews and Okendo: Reviews & Loyalty?

While the specific pricing plans may vary for each app, here's a general breakdown:

Trustpilot Reviews

offers a total of 2 pricing plans: 1 free plan and 1 paid plan.

Paid plan cost: $3,108/ year

Free plan cost: Free

Okendo: Reviews & Loyalty

offers a total of 4 pricing plans: 1 free plan and 3 paid plans.

Paid plan costs: $19/ month, $119/ month, $299/ month

Free plan cost: Free

4. Is there a free trial available for Trustpilot Reviews and Okendo: Reviews & Loyalty?

Trustpilot Reviews has no free trial period. Okendo: Reviews & Loyalty, on the other hand, comes with a 14-day free trial period.

5. What are the integration options available for Trustpilot Reviews and Okendo: Reviews & Loyalty?

Trustpilot Reviews

  • Facebook
  • Google
  • Klaviyo
  • Mailchimp
  • Slack
  • Zendesk

Okendo: Reviews & Loyalty

  • Checkout
  • Customer accounts
  • Shopify POS
  • Shopify Flow
  • Shopify Admin
  • Google
  • Gorgias
  • Klaviyo
  • Meta
  • Postscript
  • TikTok
6. What are the support options available for Trustpilot Reviews and Okendo: Reviews & Loyalty?

Trustpilot Reviews

Okendo: Reviews & Loyalty

  • Email: [email protected]
  • Website: https://www.okendo.io/?utm_source=app-listing&utm_medium=shpfy
7. Are Trustpilot Reviews and Okendo: Reviews & Loyalty compatible with my Shopify theme?

Generally, Trustpilot Reviews and Okendo: Reviews & Loyalty are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Trustpilot Reviews and Okendo: Reviews & Loyalty is better?

Determining which app between Trustpilot Reviews and Okendo: Reviews & Loyalty is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Find the full evaluation here.