Tracktor Order Tracking Vs Track123 Order Tracking: Which Shopify App Is Best For Your Store In September 2026?

Tracktor Order Tracking Features

Here are the salient features of Tracktor Order Tracking:

• ✅A system that tracks packages and looks up orders, compatible with all major delivery services.
• ✅Decrease support: Limit WMO requests by allowing your customers to self-help.
• ✅Email/SMS alerts will be sent when a package is out for delivery or arrives.
• ✅Take control: Customize what a buyer sees by using a branded tracking page.
• ✅Dashboard of Mission Control: Real-time monitoring updates on a 3D interactive map

Track123 Order Tracking Features

Here are the salient features of Track123 Order Tracking:

• ✅Connect with over 1500 carriers, automatically import orders and correctly match carriers.
• ✅Offer dropshipping mode and conceal/replace specific keywords in tracking details.
• ✅Follow your order with a tracking page that matches your theme perfectly.
• ✅Increase sales by using direct mail marketing and leading customers back to your tracking page.
• ✅Upload your orders' tracking information to PayPal automatically.

Tracktor Order Tracking Ratings

Tracktor Order Tracking has garnered an overall rating of 4.6 stars from a total of 130 reviews on the Shopify app store.

Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.

✨ AI Summary of Tracktor Order Tracking ReviewsTracktor is a Shopify app designed to enhance order tracking for merchants and customers by providing a branded, self-service tracking page integrated directly into the store. The app allows customers to view real-time shipment details, reducing support inquiries about order status. Key features include customizable order statuses, seamless integration with Shopify and third-party logistics providers, and a user-friendly interface that matches the store’s theme. It supports multiple carriers, including niche or regional providers, and offers tools like a progress bar and map for visual tracking. The app’s Mission Control dashboard provides merchants with insights into delivery performance and exceptions. Strengths include responsive, hands-on customer support, which often assists with setup, troubleshooting, and customizations like CSS adjustments or carrier mappings. However, some limitations include occasional tracking inaccuracies, particularly with unpaid or unshipped orders, and a pricing model that charges per order, including those not requiring shipment. A few users noted the lack of bulk status updates or email notifications for custom statuses on lower-tier plans. Despite these drawbacks, Tracktor is widely praised for its reliability, ease of use, and ability to streamline order management while improving customer transparency.

Track123 Order Tracking Ratings

Track123 Order Tracking has garnered an overall rating of 4.9 stars from a total of 1,599 reviews on the Shopify app store.

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of Track123 Order Tracking ReviewsThe app is a Shopify order-tracking solution designed to enhance post-purchase customer experience with real-time shipment updates and branded tracking pages. Its key features include an intuitive, customizable interface that seamlessly integrates with store themes, allowing retailers to display tracking information directly on their websites. The app supports multiple carriers, offers analytics for shipment statuses, and includes optional product showcases on tracking pages. Strengths include its user-friendly setup, extensive customization options, and responsive customer support that quickly addresses queries or technical issues. The free plan and affordability are notable benefits, particularly for new businesses. However, some users express a desire for lower pricing tiers. The app is well-regarded for reducing customer inquiries about order status and improving overall satisfaction, though no significant functional limitations are highlighted in the reviews. Its modern design and reliability make it a competitive option for e-commerce stores seeking a streamlined tracking solution.

Tracktor Order Tracking Pros and Cons

Track123 Order Tracking Pros and Cons

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Tracktor Order Tracking and Track123 Order Tracking. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Tracktor Order Tracking holds an average rating of 4.6 stars, whereas Track123 Order Tracking has 4.9 star ratings.

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Tracktor Order Tracking and Track123 Order Tracking have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Tracktor Order Tracking has received a total of 130 reviews and Track123 Order Tracking has 1,599 reviews.

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Tracktor Order Tracking and Track123 Order Tracking to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Tracktor Order Tracking and Track123 Order Tracking were launched on Jun 15, 2015 and Jan 12, 2022 respectively.

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Tracktor Order Tracking offers 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $15.99. Track123 Order Tracking, on the other hand, has a total of 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $19.33.

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Tracktor Order Tracking and Track123 Order Tracking provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Tracktor Order Tracking: Email, Phone, FAQs page - 3 support options

Track123 Order Tracking: Email, Phone, FAQs page - 3 support options

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Tracktor Order Tracking and Track123 Order Tracking. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Tracktor Order Tracking: 8 integrations

Track123 Order Tracking: 9 integrations

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Tracktor Order Tracking comes with a 14-day free trial period. Track123 Order Tracking, on the other hand, comes with a 7-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

For a comprehensive analysis, head to the Features section.