Scout CRM (Shop Phone) Vs Cartly Abandoned Cart Recovery: Which Shopify App Is Best For Your Store In October 2026?

Discover the power of Shopify apps as we compare Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Compare Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery

Scout CRM (Shop Phone)Scout CRM (Shop Phone)View on Shopify
Cartly Abandoned Cart RecoveryCartly Abandoned Cart RecoveryView on Shopify
General Information
Ratings
4.6(76 reviews)
4.8(252 reviews)
Developed byHMS CommerceCare Cart
Launch Date2/15/201710/4/2017
PricingFree, $9/month, $29/monthFree, $14.99/month
ObjectiveReceive alerts for abandoned shopping carts, lifetime value, low stock and more.Popup for Abandoned Checkout Email, Push Alerts, Spin Wheel
CategoriesAbandoned cart, ChatAbandoned cart, Web push
Key Features & Highlights
PurposeYour store's automated helper with practical alerts.Care Cart is a system that retrieves your lost earnings by sending emails to recover abandoned carts.
Features List
  1. Alerts notify you when to call VIP or high-value customers.
  2. Automates thank-you emails to new customers for building trust.
  3. Sends abandoned cart recovery emails to boost sales.
  1. Automatically recover abandoned carts with targeted email reminders and push notifications.
  2. Collect customer emails through customizable subscription pop-ups.
  3. Send thank-you and win-back emails to improve customer retention.
Highlights--
User Reviews and Ratings
Recommended %94.7%96.0%
Pros
  1. Real-time notifications for abandoned checkouts, enabling immediate follow-up.
  2. Highly responsive and supportive customer service, often going above and beyond.
  3. Effective in recovering lost sales by facilitating direct customer contact.
  4. Supports contact via call, SMS, WhatsApp, and email for personalized outreach.
  5. Easy to set up and use, with intuitive navigation and clear alerts.
  6. Offers pre-drafted messages and emails for quick, professional follow-ups.
  7. Helps track customer interactions and repeat buyers for relationship building.
  8. Provides significant value without cost, making it accessible for small businesses.
  9. Immediate insights into customer behavior and cart abandonment reasons.
  10. Many users report substantial improvements in abandoned cart recovery rates.
  1. Highly responsive, professional, and quick to resolve issues, with frequent praise for specific team members.
  2. Immediate assistance with setup and troubleshooting, often highlighted as a standout feature.
  3. Simple installation and intuitive interface, frequently noted as user-friendly.
  4. Effective in recovering lost sales, with many users reporting positive results.
  5. Fast and hassle-free onboarding process, often completed within minutes.
  6. Personalized support with staff frequently mentioned by name for exceptional service.
  7. Affordable pricing with features that justify the cost, including lifetime payment options.
  8. Support team aids in tailoring the app to specific business needs.
  9. Reports of increased sales and improved customer retention.
  10. Consistent functionality without major technical issues.
Cons
  1. Some users experience app crashes or functionality problems, particularly after updates.
  2. Occasional delays in abandoned cart alerts reduce the effectiveness of timely follow-ups.
  3. A few users report sporadic functionality, such as messages not being sent reliably.
  1. Some users reported emails not being sent or marked as spam.
  2. Lack of multilingual options noted as a drawback for non-English users.
  3. Default settings sometimes activated undesired functions without user input.
  4. Occasional complaints about the app slowing down the store's website.
  5. "Initial Setup Problems" was removed from CONS as the sentiment in reviews overwhelmingly praised the quick and easy setup (mentioned in PROS).
Pricing and Plans
Total Pricing Plans32
Free PlanAvailableAvailable
Free TrialNoYes, for 7 day(s)
Technical Information
Rating
4.6
4.8
Total Reviews76251
Launch Date2/15/201710/4/2017
SD Points232

Shopify Apps Detailed Comparison: Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

Skip the detailed comparison and head straight to the final verdict section.

Overview of the apps

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Overview

Let's dive into the overview of these two apps: Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Scout CRM (Shop Phone) Overview

Scout CRM (Shop Phone) is a Shopify app developed by Unknown Developer to help merchants with Receive alerts for abandoned shopping carts, lifetime value, low stock and more. With an average rating of 4.6 stars from 76 reviews , Scout CRM (Shop Phone) is one of the top-rated Abandoned cart Shopify apps.

Launch Date: Feb 15, 2017

Purpose: Your store's automated helper with practical alerts.

Pricing summary: Free plan available

Cartly Abandoned Cart Recovery Overview

Cartly Abandoned Cart Recovery is a Shopify app developed by Unknown Developer to help merchants with Popup for Abandoned Checkout Email, Push Alerts, Spin Wheel With an average rating of 4.8 stars from 252 reviews, Cartly Abandoned Cart Recovery is one of the top-rated Abandoned cart Shopify apps.

Launch Date: Oct 4, 2017

Purpose: Care Cart is a system that retrieves your lost earnings by sending emails to recover abandoned carts.

Pricing summary: Free plan available. Free trial available.

Salient Features

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Features Comparison

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Scout CRM (Shop Phone) Features

Here are the salient features of Scout CRM (Shop Phone):

  • ✅Notifies you whom to call when it's necessary.
  • ✅Notifications for abandoned carts, VIP and regular customers, and chosen products.
  • ✅Automated emails for abandoned checkouts and thank you notes.
Cartly Abandoned Cart Recovery Features

Here are the salient features of Cartly Abandoned Cart Recovery:

  • ✅Start monitoring and targeting all abandoned carts in just a few minutes with our email recovery service.
  • ✅Subscription Email Popups - Gather email subscriptions using popups.
  • ✅Retrieve Unfinished Orders - Give BFCM discount code & Play Spin to win.

Pricing Details

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Pricing Plans

There are tons of Shopify apps for small businesses and enterprises alike. From Scout CRM (Shop Phone) to Cartly Abandoned Cart Recovery, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery measure up.

Scout CRM (Shop Phone) Pricing Details

Scout CRM (Shop Phone) has 3 pricing plans: 1 free and 2 paid. The paid plans cost $9/ month, $29/ month and have no free trial period.

Free

$0/month

  • Limit of 100 total Abandoned Checkout Alerts

  • Email Support

  • VIP & Repeat Customer Alerts

  • Follow up & New Customer Alerts

Basic Plan

$9/month

  • Free everything, plus

  • Live Checkout Creation Alerts

  • Auto Thank You & Abandon Checkout Emails

  • Unlimited Alerts

  • Unlimited Members

Pro Plan

$29/month

  • Everything in Basic, plus

  • Low Inventory Alert

  • Product Purchase Alerts

  • Tags Alerts

  • Phone support

Cartly Abandoned Cart Recovery Pricing Details

Cartly Abandoned Cart Recovery has 2 pricing plans: 1 free and 1 paid. The paid plan costs $14.99/ month and comes with a 7-day free trial period.

Basic

$0/month

  • 100 abandoned cart recovery emails

  • Collect unlimited email subscribers

  • Send unlimited Push Notifications

  • Protect carts with Cart Reminder

  • Deliver discount with Spin to Win pop up

Pro

$14.99/month

  • All Basic plan features

  • Send unlimited emails

  • Unlimited carts & revenue recovery

  • Collect unlimited email subscribers

  • Premium customer support

Ratings and Reviews

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: User Ratings

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery.

Scout CRM (Shop Phone) Ratings

Scout CRM (Shop Phone) has garnered an overall rating of 4.6 stars from a total of 76 reviews on the Shopify app store.

4.6| 76 reviews

Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.

✨ AI Summary of Scout CRM (Shop Phone) ReviewsThis Shopify app specializes in real-time abandoned cart recovery by sending instant alerts to merchants via mobile notifications, enabling direct follow-up with customers through calls, SMS, WhatsApp, or email. Its key strength lies in personalized customer engagement, offering customizable templates and CRM-like features to track repeat buyers and high-value orders. The app integrates seamlessly with Shopify and supports multi-channel communication, including Facebook Messenger and email alerts. A notable benefit is its ability to significantly improve conversion rates by facilitating immediate, human-led interactions with potential customers. However, some users report occasional delays in notifications and technical issues, such as alerts failing to function consistently. While customer support is frequently praised for responsiveness and proactive assistance, sporadic service disruptions have been noted. The app is free, making it accessible, though its reliance on manual follow-up may require dedicated staff time for optimal results.

Cartly Abandoned Cart Recovery Ratings

Cartly Abandoned Cart Recovery has garnered an overall rating of 4.8 stars from a total of 252 reviews on the Shopify app store.

4.8| 252 reviews

Of the total reviews, 96% are positive, 4% are neutral, and 4% are negative.

✨ AI Summary of Cartly Abandoned Cart Recovery ReviewsThis Shopify app specializes in recovering abandoned carts through automated email campaigns, offering customizable templates and multi-language support. Its standout feature is highly responsive live chat support, with team members frequently assisting in setup, troubleshooting, and even manual campaign configuration. The app is praised for its ease of installation, intuitive interface, and ability to recover lost sales quickly—some reports note significant revenue generation within days. A lifetime payment option is available, providing cost advantages over subscription models. However, limitations include occasional technical issues, such as delayed or undelivered emails, incomplete language translations, and unintended default feature activations that may affect site performance. While most users report emails landing in inboxes, a few note deliverability challenges. The app’s effectiveness relies heavily on its support team, which compensates for some functional gaps with rapid, hands-on assistance.

Pros and Cons

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Pros and Cons

Let's explore the pros and cons of Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery to better understand their strengths and limitations.

Scout CRM (Shop Phone) Pros and Cons

Pros

Real-time notifications for abandoned checkouts, enabling immediate follow-up.

Highly responsive and supportive customer service, often going above and beyond.

Effective in recovering lost sales by facilitating direct customer contact.

Supports contact via call, SMS, WhatsApp, and email for personalized outreach.

Easy to set up and use, with intuitive navigation and clear alerts.

Offers pre-drafted messages and emails for quick, professional follow-ups.

Helps track customer interactions and repeat buyers for relationship building.

Provides significant value without cost, making it accessible for small businesses.

Immediate insights into customer behavior and cart abandonment reasons.

Many users report substantial improvements in abandoned cart recovery rates.

Cons

Some users experience app crashes or functionality problems, particularly after updates.

Occasional delays in abandoned cart alerts reduce the effectiveness of timely follow-ups.

A few users report sporadic functionality, such as messages not being sent reliably.

Cartly Abandoned Cart Recovery Pros and Cons

Pros

Highly responsive, professional, and quick to resolve issues, with frequent praise for specific team members.

Immediate assistance with setup and troubleshooting, often highlighted as a standout feature.

Simple installation and intuitive interface, frequently noted as user-friendly.

Effective in recovering lost sales, with many users reporting positive results.

Fast and hassle-free onboarding process, often completed within minutes.

Personalized support with staff frequently mentioned by name for exceptional service.

Affordable pricing with features that justify the cost, including lifetime payment options.

Support team aids in tailoring the app to specific business needs.

Reports of increased sales and improved customer retention.

Consistent functionality without major technical issues.

Cons

Some users reported emails not being sent or marked as spam.

Lack of multilingual options noted as a drawback for non-English users.

Default settings sometimes activated undesired functions without user input.

Occasional complaints about the app slowing down the store's website.

"Initial Setup Problems" was removed from CONS as the sentiment in reviews overwhelmingly praised the quick and easy setup (mentioned in PROS).

Integrations

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Featured Integrations

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery, and see how effortlessly these apps can enhance your store operations.

Scout CRM (Shop Phone) Integrations

Scout CRM (Shop Phone) offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Airtable
  • •Android
  • •Gorgias
  • •iPhone
  • •Slack
  • •WhatsApp

Cartly Abandoned Cart Recovery Integrations

Cartly Abandoned Cart Recovery offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Checkout
  • •Shopify Admin

Support

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Support

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Scout CRM (Shop Phone) User Support

For any inquiries or assistance regarding Scout CRM (Shop Phone), their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Scout CRM (Shop Phone) offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Cartly Abandoned Cart Recovery User Support

For any inquiries or assistance regarding Cartly Abandoned Cart Recovery, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Cartly Abandoned Cart Recovery offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Final Verdict

Scout CRM (Shop Phone) vs Cartly Abandoned Cart Recovery: Final Verdict

When choosing the ideal Shopify app for your business, both Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery offer unique strengths and considerations.

The choice between Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Scout CRM (Shop Phone) holds an average rating of 4.6 stars, whereas Cartly Abandoned Cart Recovery has 4.8 star ratings.

🥇 Winner: Cartly Abandoned Cart Recovery

🥈 Runner Up: Scout CRM (Shop Phone)

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Scout CRM (Shop Phone) has received a total of 76 reviews and Cartly Abandoned Cart Recovery has 252 reviews.

🥇 Winner: Cartly Abandoned Cart Recovery

🥈 Runner Up: Scout CRM (Shop Phone)

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery were launched on Feb 15, 2017 and Oct 4, 2017 respectively.

🥇 Winner: Scout CRM (Shop Phone)

🥈 Runner Up: Cartly Abandoned Cart Recovery

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Scout CRM (Shop Phone) offers 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $12.67. Cartly Abandoned Cart Recovery, on the other hand, has a total of 2 pricing plans (1 free plan, 1 paid plan) with an average plan price of $7.50.

🥇 Winner: Cartly Abandoned Cart Recovery

🥈 Runner Up: Scout CRM (Shop Phone)

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Scout CRM (Shop Phone): Email, Phone, FAQs page - 3 support options

Cartly Abandoned Cart Recovery: Email, Phone, FAQs page - 3 support options

🥇 Winner: Scout CRM (Shop Phone), Cartly Abandoned Cart Recovery

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Scout CRM (Shop Phone): 6 integrations

Cartly Abandoned Cart Recovery: 2 integrations

🥇 Winner: Scout CRM (Shop Phone)

🥈 Runner Up: Cartly Abandoned Cart Recovery

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Scout CRM (Shop Phone) has no free trial period. Cartly Abandoned Cart Recovery, on the other hand, comes with a 7-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Cartly Abandoned Cart Recovery

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery that aligns best with your requirements and preferences for a successful Shopify app experience.

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Frequently Asked Questions

FAQs for Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery

1. What is the key difference between these Shopify apps: Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery?

When comparing various Shopify apps, their main objective sets them apart. Scout CRM (Shop Phone) is designed to help merchants with Receive alerts for abandoned shopping carts, lifetime value, low stock and more.. On the other hand, Cartly Abandoned Cart Recovery focuses on Popup for Abandoned Checkout Email, Push Alerts, Spin Wheel. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery offers free pricing plan options for Shopify merchants?

Scout CRM (Shop Phone) has 1 free plan.

3. What are the pricing plans for Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery?

While the specific pricing plans may vary for each app, here's a general breakdown:

Scout CRM (Shop Phone)

offers a total of 3 pricing plans: 1 free plan and 2 paid plans.

Paid plan costs: $9/ month, $29/ month

Free plan cost: Free

Cartly Abandoned Cart Recovery

offers a total of 2 pricing plans: 1 free plan and 1 paid plan.

Paid plan cost: $14.99/ month

Free plan cost: Free

4. Is there a free trial available for Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery?

Scout CRM (Shop Phone) has no free trial period. Cartly Abandoned Cart Recovery, on the other hand, comes with a 7-day free trial period.

5. What are the integration options available for Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery?

Scout CRM (Shop Phone)

  • Airtable
  • Android
  • Gorgias
  • iPhone
  • Slack
  • WhatsApp

Cartly Abandoned Cart Recovery

  • Checkout
  • Shopify Admin
6. What are the support options available for Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery?

Scout CRM (Shop Phone)

Cartly Abandoned Cart Recovery

7. Are Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery compatible with my Shopify theme?

Generally, Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery is better?

Determining which app between Scout CRM (Shop Phone) and Cartly Abandoned Cart Recovery is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Find the full evaluation here.