Redo Vs ZigZag Returns & Exchanges: Which Shopify App Is Best For Your Store In October 2026?

Redo Features

Here are the salient features of Redo:

• ✅Join rapidly expanding e-commerce companies in reducing their returns.
• ✅Earn more profit on every return with our unique reward system.
• ✅Offer free return coverage to compete with Amazon's return policy.

ZigZag Returns & Exchanges Features

Here are the salient features of ZigZag Returns & Exchanges:

• ✅Create competitive Collect+ and USPS labels automatically or choose to upload your own.
• ✅Approve refunds with one click and automatically create new orders for exchanges.
• ✅A returns portal, customized with your branding, hosted on your domain.
• ✅Adjustable alerts to update customers about the status of their returns.
• ✅Dashboard to set up your own rules and windows for managing returns, and gain insights.

Redo Ratings

Redo has garnered an overall rating of 4.9 stars from a total of 790 reviews on the Shopify app store.

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of Redo ReviewsThe app is a comprehensive Shopify solution designed to streamline returns, exchanges, and post-purchase customer service. Its key features include an automated return portal, integrated shipping labels, store credit functionality, and AI-powered chat support, all aimed at reducing manual workload and improving efficiency. The platform excels in user-friendliness, with seamless Shopify integration and customizable workflows, making it accessible for businesses of varying sizes. A notable strength is its customer support team, which is frequently highlighted for responsiveness and proactive problem-solving. The app also offers cost-saving benefits, such as covering return shipping labels and reducing refund rates by incentivizing exchanges or store credits. However, limitations include uneven feature availability outside the U.S. and occasional technical glitches, particularly with automation and third-party app compatibility. While the app generally enhances customer experience and operational efficiency, some businesses may encounter challenges with non-standard exchange scenarios or specific regional requirements. The absence of subscription fees and contracts is a significant advantage, though the model relies on optional customer-paid features. Overall, the app is positioned as a robust alternative to more expensive solutions, particularly for U.S.-based businesses seeking to automate and optimize post-purchase processes.

ZigZag Returns & Exchanges Ratings

ZigZag Returns & Exchanges has garnered an overall rating of 4.7 stars from a total of 192 reviews on the Shopify app store.

Of the total reviews, 94% are positive, 6% are neutral, and 6% are negative.

✨ AI Summary of ZigZag Returns & Exchanges ReviewsClicksit is a Shopify returns management app designed to streamline the return and exchange process for merchants and customers. The app features an automated returns portal where customers can submit requests using their order details, reducing manual intervention. Key functionalities include customizable return rules, automated email notifications, branded return pages, and integration with Collect+ for prepaid return labels (primarily in the UK). Strengths include ease of setup, seamless Shopify integration, and responsive customer support. The app also offers cost-effective solutions, with a free tier covering basic needs and pay-per-use label options. However, limitations include the lack of automatic restocking for exchanges, no one-click refund processing within Shopify, and limited international return label support. Some users note occasional UI bugs and a desire for more advanced customization. Despite these drawbacks, the app is widely praised for improving efficiency, professionalism, and customer trust in the returns process.

Redo Pros and Cons

ZigZag Returns & Exchanges Pros and Cons

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Redo and ZigZag Returns & Exchanges. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Redo holds an average rating of 4.9 stars, whereas ZigZag Returns & Exchanges has 4.7 star ratings.

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Redo and ZigZag Returns & Exchanges have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Redo has received a total of 790 reviews and ZigZag Returns & Exchanges has 192 reviews.

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Redo and ZigZag Returns & Exchanges to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Redo and ZigZag Returns & Exchanges were launched on May 25, 2020 and Dec 18, 2017 respectively.

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Redo offers 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $29.75. ZigZag Returns & Exchanges, on the other hand, has a total of 3 pricing plans (0 free plans, 3 paid plans) with an average plan price of $89.67.

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Redo and ZigZag Returns & Exchanges provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Redo: Email - 1 support option

ZigZag Returns & Exchanges: Email, Phone, FAQs page - 3 support options

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Redo and ZigZag Returns & Exchanges. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Redo: 10 integrations

ZigZag Returns & Exchanges: 7 integrations

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Redo has no free trial period. ZigZag Returns & Exchanges, on the other hand, comes with a 14-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

For a comprehensive analysis, head to the Features section.