Discover the power of Shopify apps as we compare Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.
Compare Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.4(180 reviews) | 4.9(1,870 reviews) | |
| Developed by | Reamaze | Chatty (By Avada) | |
| Launch Date | 4/1/2014 | 6/9/2022 | |
| Pricing | $29/month, $49/month, $59/month, $69/month | Free, $19.99/month, $68.99/month, $199/month | |
| Objective | Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions. | AI livechat & helpdesk: AI chat inbox for sales and support | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM. | Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 90.0% | 98.6% | |
| Pros |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 14 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.4 | 4.9 | |
| Total Reviews | 225 | 1,643 | |
| Launch Date | 4/1/2014 | 6/9/2022 | |
| SD Points | 24 | 1330 | |
In this comprehensive comparison, we'll delve into the details of two Shopify apps: Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.
Let's dive into the overview of these two apps: Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.
Re:amaze AI Helpdesk & Chat is a Shopify app developed by Unknown Developer to help merchants with Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions. With an average rating of 4.4 stars from 180 reviews , Re:amaze AI Helpdesk & Chat is one of the top-rated Chat Shopify apps.
Launch Date: Apr 1, 2014
Purpose: Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.
Pricing summary: From $29/month. Free trial available.
Chatty AI Chatbot & Live Chat is a Shopify app developed by Unknown Developer to help merchants with AI livechat & helpdesk: AI chat inbox for sales and support With an average rating of 4.9 stars from 1,870 reviews, Chatty AI Chatbot & Live Chat is one of the top-rated Chat Shopify apps.
Launch Date: Jun 9, 2022
Purpose: Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
Pricing summary: Free plan available. Free trial available.
While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.
Here are the salient features of Re:amaze AI Helpdesk & Chat:
Here are the salient features of Chatty AI Chatbot & Live Chat:
No features information available.
There are tons of Shopify apps for small businesses and enterprises alike. From Re:amaze AI Helpdesk & Chat to Chatty AI Chatbot & Live Chat, each offers a range of pricing packages to accommodate different business needs.
Let's see how the prices of Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat measure up.
Re:amaze AI Helpdesk & Chat offers 4 paid plans, which cost $29/ month, $49/ month, $59/ month, $69/ month. The paid plans also come with a 14-day free trial period.
Unlimited Email Inboxes
Social Integrations
Live Chat and Chatbots (unlimited)
5 AI Agent resolutions per user/mo
Trainable AI Intents
Basic Features +
Multi-Store
SMS and VOIP Integrations
Live View
Advanced Reports
Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
Departments
Satisfaction Surveys
FAQ History
Chatty AI Chatbot & Live Chat has 4 pricing plans: 1 free and 3 paid. The paid plans cost $19.99/ month, $68.99/ month, $199/ month and come with a 7-day free trial period.
50 AI conversations/ month
Unlimited human conversation
AI trained up to 200 products
AI answers FAQs & recommends products
Email connect
100 AI conversations/ month
12-month chat history
AI order tracking
5 members
Multi-channel inbox
500 AI conversations /month
Unlimited conversation history
AI Shopping assistant
Pro AI model - smarter & higher accuracy
Proactive engage
1000 AI conversations /month
Unlimited member
Train AI with up to 20,000 products
Pro AI model higher accuracy
AI Shopping assistant
User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat.
Re:amaze AI Helpdesk & Chat has garnered an overall rating of 4.4 stars from a total of 180 reviews on the Shopify app store.
Of the total reviews, 88% are positive, 12% are neutral, and 12% are negative.
✨ AI Summary of Re:amaze AI Helpdesk & Chat ReviewsThe app is a comprehensive customer support and CRM solution designed for Shopify stores, offering multi-channel communication management across email, live chat, social media, and messaging platforms. Its strengths include seamless Shopify integration, enabling order lookups and real-time customer data access, along with robust automation tools like workflows, chatbots, and intent-based responses. The platform consolidates support inquiries into a unified dashboard, supports multiple brands or stores under one account, and includes features such as customizable FAQs, satisfaction ratings, and reporting. Customer support is frequently highlighted as responsive and knowledgeable, with onboarding assistance and tutorials available. However, some limitations include restricted reporting capabilities, occasional gaps in social media channel coverage (e.g., Pinterest and YouTube), and a learning curve for advanced features. While praised for its value, pricing may be a concern for smaller businesses, and rare criticisms mention occasional technical issues or unmet customization expectations. Overall, the app is positioned as a powerful, scalable tool for streamlining customer service operations.
Chatty AI Chatbot & Live Chat has garnered an overall rating of 4.9 stars from a total of 1,870 reviews on the Shopify app store.
Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.
✨ AI Summary of Chatty AI Chatbot & Live Chat ReviewsThe app is a versatile Shopify tool offering live chat, FAQ management, and customer support features, designed to enhance store engagement and streamline communication. Its key functionalities include a customizable chat widget, AI-powered live chat, order tracking, and seamless integration with platforms like WhatsApp, with potential expansions to Instagram and Facebook. The app is praised for its intuitive interface, ease of setup, and robust free tier, which rivals paid alternatives. Strengths include responsive 24/7 customer support, quick issue resolution, and features like mobile app accessibility for real-time responses. However, some minor technical glitches, such as notification delays or UI inconsistencies, have been noted. The app’s affordability and comprehensive feature set make it a strong choice for businesses seeking efficient, professional customer support solutions.
Let's explore the pros and cons of Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat to better understand their strengths and limitations.
Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
Streamlines customer service with automated workflows, intents, and response templates.
Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
Intuitive design and easy navigation, appreciated by both casual and power users.
Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.
Competitive pricing models, especially for small businesses, with flexible user-based plans.
Clear and helpful onboarding, including tutorials and one-on-one support sessions.
Reduces manual errors and saves significant time in managing customer interactions.
Customers frequently highlight improved satisfaction and efficiency after switching to the app.
Some users find the reporting tools restrictive and request more advanced analytics.
Minor issues reported, particularly with older devices or specific integrations.
New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.
A small subset of users found certain customization options difficult to implement.
Consistently praised for quick, efficient, and friendly assistance, often resolving issues in minutes.
The app is intuitive and easy to navigate, with a clean layout that simplifies setup and use.
Effortlessly integrates with Shopify and other platforms, enhancing customer support workflows.
Offers live chat, FAQ pages, order tracking, and customization, rivaling paid alternatives.
Support team is highly responsive, often providing instant solutions to user queries.
Users appreciate the ability to tailor the chat widget and FAQ pages to match their brand.
The app provides robust functionality at no cost, exceeding expectations for a free tool.
Includes WhatsApp and upcoming Instagram/Facebook integration, expanding communication options.
Operates smoothly without noticeable lag or downtime across various devices.
Support pages and guides are clear and assist users in troubleshooting independently.
Some users experienced delays or failures in receiving instant message alerts on older devices.
Minor interface problems, such as FAQ pages displaying incomplete content, were reported.
A few users noted translation errors or mismatches in multilingual support.
While robust, the free tier may lack advanced features available in paid competitors.
Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat, and see how effortlessly these apps can enhance your store operations.
Re:amaze AI Helpdesk & Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
Chatty AI Chatbot & Live Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:
The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.
For any inquiries or assistance regarding Re:amaze AI Helpdesk & Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Re:amaze AI Helpdesk & Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
For any inquiries or assistance regarding Chatty AI Chatbot & Live Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Chatty AI Chatbot & Live Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.
When choosing the ideal Shopify app for your business, both Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat offer unique strengths and considerations.
The choice between Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.
We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.
Here's a breakdown of key factors to help you choose a winner.
While considering user reviews, take note of the average ratings for Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Re:amaze AI Helpdesk & Chat holds an average rating of 4.4 stars, whereas Chatty AI Chatbot & Live Chat has 4.9 star ratings.
🥇 Winner: Chatty AI Chatbot & Live Chat
🥈 Runner Up: Re:amaze AI Helpdesk & Chat
For a comprehensive analysis, head to the Ratings and Reviews section.
Consider the total number of reviews Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Re:amaze AI Helpdesk & Chat has received a total of 180 reviews and Chatty AI Chatbot & Live Chat has 1,870 reviews.
🥇 Winner: Chatty AI Chatbot & Live Chat
🥈 Runner Up: Re:amaze AI Helpdesk & Chat
For a comprehensive analysis, head to the Ratings and Reviews section.
While not a direct measure of quality, consider the launch date of each app - Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat were launched on Apr 1, 2014 and Jun 9, 2022 respectively.
🥇 Winner: Re:amaze AI Helpdesk & Chat
🥈 Runner Up: Chatty AI Chatbot & Live Chat
For a comprehensive analysis, head to the Overview of the Apps section.
Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Re:amaze AI Helpdesk & Chat offers 4 pricing plans (0 free plans, 4 paid plans) with an average plan price of $51.50. Chatty AI Chatbot & Live Chat, on the other hand, has a total of 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $72.00.
🥇 Winner: Re:amaze AI Helpdesk & Chat
🥈 Runner Up: Chatty AI Chatbot & Live Chat
For a comprehensive analysis, head to the Pricing Details section.
Both Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:
Re:amaze AI Helpdesk & Chat: Email, Phone, FAQs page - 3 support options
Chatty AI Chatbot & Live Chat: Email, Phone, FAQs page - 3 support options
🥇 Winner: Re:amaze AI Helpdesk & Chat, Chatty AI Chatbot & Live Chat
🥈 Runner Up: N/A
For a comprehensive analysis, head to the Support section.
Evaluate the integration capabilities of Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.
Re:amaze AI Helpdesk & Chat: 7 integrations
Chatty AI Chatbot & Live Chat: 9 integrations
🥇 Winner: Chatty AI Chatbot & Live Chat
🥈 Runner Up: Re:amaze AI Helpdesk & Chat
For a comprehensive analysis, head to the Integrations section.
Free trial periods allow you to explore the app's features and functionalities before committing. Re:amaze AI Helpdesk & Chat comes with a 14-day free trial period. Chatty AI Chatbot & Live Chat, on the other hand, comes with a 7-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.
🥇 Winner: Re:amaze AI Helpdesk & Chat, Chatty AI Chatbot & Live Chat
🥈 Runner Up: N/A
For a comprehensive analysis, head to the Features section.
By comparing and weighing these factors, you can make an informed decision and determine the winner between Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat that aligns best with your requirements and preferences for a successful Shopify app experience.
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When comparing various Shopify apps, their main objective sets them apart. Re:amaze AI Helpdesk & Chat is designed to help merchants with Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.. On the other hand, Chatty AI Chatbot & Live Chat focuses on AI livechat & helpdesk: AI chat inbox for sales and support. Assessing these differences will help you determine which app aligns best with your unique business needs.
Re:amaze AI Helpdesk & Chat has no free plans.
While the specific pricing plans may vary for each app, here's a general breakdown:
Re:amaze AI Helpdesk & Chat
offers a total of 4 pricing plans: 0 free plans and 4 paid plans.
Paid plan costs: $29/ month, $49/ month, $59/ month, $69/ month
Free plan costs: Not available
Chatty AI Chatbot & Live Chat
offers a total of 4 pricing plans: 1 free plan and 3 paid plans.
Paid plan costs: $19.99/ month, $68.99/ month, $199/ month
Free plan cost: Free
Re:amaze AI Helpdesk & Chat comes with a 14-day free trial period. Chatty AI Chatbot & Live Chat, on the other hand, comes with a 7-day free trial period.
Re:amaze AI Helpdesk & Chat
Chatty AI Chatbot & Live Chat
Re:amaze AI Helpdesk & Chat
Chatty AI Chatbot & Live Chat
Generally, Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.
Determining which app between Re:amaze AI Helpdesk & Chat and Chatty AI Chatbot & Live Chat is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.
Find the full evaluation here.