SB: Helpdesk, Live Chat & FAQs Vs Chatra — Live Chat & Chatbot: Which Shopify App Is Best For Your Store In September 2026?

SB: Helpdesk, Live Chat & FAQs Features

Here are the salient features of SB: Helpdesk, Live Chat & FAQs:

• ✅Unlimited FAQs: Personalize with custom CSS, enhance Google SEO snippets, and manage translation, import/export of FAQs.
• ✅ Chatbot & Real-Time Customer Support: Enable immediate connections between your customers and your business.
• ✅Help Desk ticket solution: address questions from different sources in one location.
• ✅Tabs for products including descriptions (assign them by product type, collection, or seller)
• ✅Widget for self-service, works with order tracking, frequently asked questions, and contact form.

Chatra — Live Chat & Chatbot Features

Here are the salient features of Chatra — Live Chat & Chatbot:

• ✅Chat with your customers from any desktop or mobile app.
• ✅Respond to messages received on Facebook, Instagram, or email.
• ✅Let chatbots handle your everyday tasks to save your time!
• ✅Check who's visiting your website, their location, and what they have in their shopping cart.
• ✅We support Windows, Mac, Android, and iOS, even when you're on the move!

SB: Helpdesk, Live Chat & FAQs Ratings

SB: Helpdesk, Live Chat & FAQs has garnered an overall rating of 4.5 stars from a total of 243 reviews on the Shopify app store.

Of the total reviews, 90% are positive, 10% are neutral, and 10% are negative.

✨ AI Summary of SB: Helpdesk, Live Chat & FAQs ReviewsThe app is a Shopify FAQ and help center solution designed to create professional, user-friendly FAQ pages with minimal setup time. Its core features include an intuitive interface for adding and organizing questions, seamless integration with store themes, and a clean, responsive design that enhances customer navigation. Strengths include ease of use, fast deployment, and reliable customer support, often resolving issues promptly. The free plan offers essential functionality, making it accessible for small businesses. However, limitations include restricted customization options for layout, fonts, and colors without CSS adjustments, and the inability to create multiple FAQ pages on some plans. Some users report occasional bugs, such as difficulties deleting older articles or inheriting theme fonts. While praised for its simplicity, advanced customization or SEO features may require paid upgrades. The app is well-suited for stores seeking a straightforward, visually cohesive FAQ solution but may lack flexibility for highly tailored designs.

Chatra — Live Chat & Chatbot Ratings

Chatra — Live Chat & Chatbot has garnered an overall rating of 4.5 stars from a total of 272 reviews on the Shopify app store.

Of the total reviews, 90% are positive, 10% are neutral, and 10% are negative.

✨ AI Summary of Chatra — Live Chat & Chatbot ReviewsThe app is a live chat solution designed for Shopify stores, offering real-time communication between merchants and customers. Its key features include a user-friendly interface, mobile and desktop compatibility, and the ability to see what customers are typing before they send messages, enabling faster responses. The app supports automated responses, visitor tracking, and customizable chat widgets, along with integrations like Help Scout. It provides both free and paid plans, with the latter offering advanced functionalities such as conditional logic and multi-language support. Strengths include reliable performance, ease of setup, and responsive customer service, which contribute to improved sales conversions and customer engagement. Notable benefits include the ability to monitor live visitors, edit sent messages, and use a mobile app for on-the-go support. Some limitations include occasional bugs in the mobile app and a desire for more robust contact information capture. Overall, the app is praised for its affordability, customization options, and effectiveness in enhancing customer interactions.

SB: Helpdesk, Live Chat & FAQs Pros and Cons

Chatra — Live Chat & Chatbot Pros and Cons

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, SB: Helpdesk, Live Chat & FAQs holds an average rating of 4.5 stars, whereas Chatra — Live Chat & Chatbot has 4.5 star ratings.

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, SB: Helpdesk, Live Chat & FAQs has received a total of 243 reviews and Chatra — Live Chat & Chatbot has 272 reviews.

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot were launched on Dec 8, 2015 and Oct 29, 2015 respectively.

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, SB: Helpdesk, Live Chat & FAQs offers 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $18.99. Chatra — Live Chat & Chatbot, on the other hand, has a total of 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $24.00.

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

SB: Helpdesk, Live Chat & FAQs: Email, Phone, FAQs page - 3 support options

Chatra — Live Chat & Chatbot: Email, Phone, FAQs page - 3 support options

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of SB: Helpdesk, Live Chat & FAQs and Chatra — Live Chat & Chatbot. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

SB: Helpdesk, Live Chat & FAQs: 4 integrations

Chatra — Live Chat & Chatbot: 6 integrations

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. SB: Helpdesk, Live Chat & FAQs comes with a 14-day free trial period. Chatra — Live Chat & Chatbot, on the other hand, comes with a 10-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

For a comprehensive analysis, head to the Features section.