Chatway Live Chat & AI Chatbot Vs Re:amaze AI Helpdesk & Chat: Which Shopify App Is Best For Your Store In October 2026?

Discover the power of Shopify apps as we compare Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Compare Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat

Chatway Live Chat & AI ChatbotChatway Live Chat & AI ChatbotView on Shopify
Re:amaze AI Helpdesk & ChatRe:amaze AI Helpdesk & ChatView on Shopify
General Information
Ratings
4.9(284 reviews)
4.4(180 reviews)
Developed byPremioReamaze
Launch Date9/7/20234/1/2014
PricingFree, $29/month, $79/month, $149/month$29/month, $49/month, $59/month, $69/month
Objective-Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.
CategoriesChat, HelpdeskChat, Helpdesk
Key Features & Highlights
PurposeLive chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.
Features List
  1. Access Shopify cart, orders, and coupons directly through live chat.
  2. Use canned responses and FAQs to speed up customer support.
  3. Provide live chat support via mobile apps on iOS and Android.
  1. Unify email, social, SMS, and voice conversations in a single inbox for streamlined support.
  2. Manage and modify Shopify orders directly within customer chats for faster resolution.
  3. Generate AI-powered replies, chatbots, and FAQ articles to enhance support efficiency.
Highlights
  1. Based in United States
  1. Based in United States
User Reviews and Ratings
Recommended %97.9%90.0%
Pros
  1. Responsive and helpful support team frequently praised for quick issue resolution.
  2. Clean, intuitive design with easy navigation and setup.
  3. Real-time communication with customers enhances engagement and sales.
  4. Seamless notifications and chat management on iOS and Android devices.
  5. Smooth compatibility with Shopify and other platforms.
  6. Flexible branding and appearance settings for businesses.
  7. Fast operation without draining device battery.
  8. Well-structured message management with email and app notifications.
  9. Streamlined handling of common customer queries.
  10. Increased customer interaction and sales reported by multiple users.
  1. Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.
  2. Streamlines customer service with automated workflows, intents, and response templates.
  3. Highly responsive and knowledgeable support team, frequently praised for quick resolutions.
  4. Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.
  5. Intuitive design and easy navigation, appreciated by both casual and power users.
  6. Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.
  7. Competitive pricing models, especially for small businesses, with flexible user-based plans.
  8. Clear and helpful onboarding, including tutorials and one-on-one support sessions.
  9. Reduces manual errors and saves significant time in managing customer interactions.
  10. Customers frequently highlight improved satisfaction and efficiency after switching to the app.
Cons
  1. Some users noted the app could benefit from more in-depth functionalities.
  2. A few reviews mentioned initial technical difficulties during installation.
  3. Isolated reports of interface glitches on specific devices.
  4. Minor challenges noted by beginners unfamiliar with Shopify or live chat tools.
  1. Some users find the reporting tools restrictive and request more advanced analytics.
  2. Minor issues reported, particularly with older devices or specific integrations.
  3. New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.
  4. A small subset of users found certain customization options difficult to implement.
Pricing and Plans
Total Pricing Plans44
Free PlanAvailableNot available
Free TrialYes, for 14 day(s)Yes, for 14 day(s)
Technical Information
Rating
4.9
4.4
Total Reviews268225
Launch Date9/7/20234/1/2014
SD Points5124

Shopify Apps Detailed Comparison: Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

Skip the detailed comparison and head straight to the final verdict section.

Overview of the apps

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Overview

Let's dive into the overview of these two apps: Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Chatway Live Chat & AI Chatbot Overview

Chatway Live Chat & AI Chatbot is a Shopify app developed by Unknown Developer to help merchants with With an average rating of 4.9 stars from 284 reviews , Chatway Live Chat & AI Chatbot is one of the top-rated Chat Shopify apps.

Launch Date: Sep 7, 2023

Purpose: Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

Pricing summary: Free plan available. Free trial available.

Re:amaze AI Helpdesk & Chat Overview

Re:amaze AI Helpdesk & Chat is a Shopify app developed by Unknown Developer to help merchants with Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions. With an average rating of 4.4 stars from 180 reviews, Re:amaze AI Helpdesk & Chat is one of the top-rated Chat Shopify apps.

Launch Date: Apr 1, 2014

Purpose: Boost your business and keep your customers satisfied using AI-enabled customer service, instant messaging, and CRM.

Pricing summary: From $29/month. Free trial available.

Salient Features

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Features Comparison

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Chatway Live Chat & AI Chatbot Features

Here are the salient features of Chatway Live Chat & AI Chatbot:

No features information available.

Re:amaze AI Helpdesk & Chat Features

Here are the salient features of Re:amaze AI Helpdesk & Chat:

  • ✅Combine email, social media, text messages, and voice chats from all stores in one inbox.
  • ✅Handle, change, and make Shopify orders right in customer service and chats.
  • ✅Use AI to construct responses, create FAQ content, develop chatbots, and summarize information.
  • ✅Use data and rules to automatically handle frequent tasks and patterns, hence saving time.
  • ✅Surveys for customer satisfaction, updates on status, and alerts to maintain customer interaction.

Pricing Details

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Pricing Plans

There are tons of Shopify apps for small businesses and enterprises alike. From Chatway Live Chat & AI Chatbot to Re:amaze AI Helpdesk & Chat, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat measure up.

Chatway Live Chat & AI Chatbot Pricing Details

Chatway Live Chat & AI Chatbot has 4 pricing plans: 1 free and 3 paid. The paid plans cost $29/ month, $79/ month, $149/ month and come with a 14-day free trial period.

Free

$0/month

  • 1 seat included

  • 30 days chat history

  • FAQs & canned responses

  • iOS and Android mobile apps

  • Unlimited conversations

Solo

$29/month

  • 1 seat included

  • Everything in Free, and

  • Unlimited chat history

  • Real-time visitors insights

  • Email, Whatsapp, Messenger & Instagram

Team

$79/month

  • 4 seats included

  • Everything in Solo, and

  • Automations & workflows

  • Optional AI chatbot credits & agents

Plus

$149/month

  • 10 seats included

  • Everything in Team, and

  • Multi-widget support

  • Multiple inboxes

  • Priority support

Re:amaze AI Helpdesk & Chat Pricing Details

Re:amaze AI Helpdesk & Chat offers 4 paid plans, which cost $29/ month, $49/ month, $59/ month, $69/ month. The paid plans also come with a 14-day free trial period.

Re:amaze Basic

$29/month

  • Unlimited Email Inboxes

  • Social Integrations

  • Live Chat and Chatbots (unlimited)

  • 5 AI Agent resolutions per user/mo

  • Trainable AI Intents

Re:amaze Pro

$49/month

  • Basic Features +

  • Multi-Store

  • SMS and VOIP Integrations

  • Live View

  • Advanced Reports

Re:amaze Starter

$59/month

Re:amaze Plus

$69/month

  • Basic + Pro +

  • Staff Reports, Roles, Shifts, Days Off

  • Departments

  • Satisfaction Surveys

  • FAQ History

Ratings and Reviews

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: User Ratings

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat.

Chatway Live Chat & AI Chatbot Ratings

Chatway Live Chat & AI Chatbot has garnered an overall rating of 4.9 stars from a total of 284 reviews on the Shopify app store.

4.9| 284 reviews

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of Chatway Live Chat & AI Chatbot ReviewsThe app is a live chat and customer support tool designed for Shopify stores, offering real-time communication with customers through a user-friendly interface. It features seamless integration with Shopify, customizable chat widgets, and mobile apps for iOS and Android, enabling store owners to respond to inquiries from anywhere. Key functionalities include instant notifications, FAQ automation, canned responses, file sharing, and conversation history tracking. The app is lightweight, easy to set up, and praised for its intuitive design, which avoids cluttering the storefront. Strengths include reliable performance, robust customer support, and tools that enhance customer engagement and sales conversions. However, some reviews suggest room for improvement in feature depth and FAQ comprehensiveness. Overall, the app is well-regarded for its efficiency, customization options, and ability to streamline customer interactions.

Re:amaze AI Helpdesk & Chat Ratings

Re:amaze AI Helpdesk & Chat has garnered an overall rating of 4.4 stars from a total of 180 reviews on the Shopify app store.

4.4| 180 reviews

Of the total reviews, 88% are positive, 12% are neutral, and 12% are negative.

✨ AI Summary of Re:amaze AI Helpdesk & Chat ReviewsThe app is a comprehensive customer support and CRM solution designed for Shopify stores, offering multi-channel communication management across email, live chat, social media, and messaging platforms. Its strengths include seamless Shopify integration, enabling order lookups and real-time customer data access, along with robust automation tools like workflows, chatbots, and intent-based responses. The platform consolidates support inquiries into a unified dashboard, supports multiple brands or stores under one account, and includes features such as customizable FAQs, satisfaction ratings, and reporting. Customer support is frequently highlighted as responsive and knowledgeable, with onboarding assistance and tutorials available. However, some limitations include restricted reporting capabilities, occasional gaps in social media channel coverage (e.g., Pinterest and YouTube), and a learning curve for advanced features. While praised for its value, pricing may be a concern for smaller businesses, and rare criticisms mention occasional technical issues or unmet customization expectations. Overall, the app is positioned as a powerful, scalable tool for streamlining customer service operations.

Pros and Cons

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Pros and Cons

Let's explore the pros and cons of Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat to better understand their strengths and limitations.

Chatway Live Chat & AI Chatbot Pros and Cons

Pros

Responsive and helpful support team frequently praised for quick issue resolution.

Clean, intuitive design with easy navigation and setup.

Real-time communication with customers enhances engagement and sales.

Seamless notifications and chat management on iOS and Android devices.

Smooth compatibility with Shopify and other platforms.

Flexible branding and appearance settings for businesses.

Fast operation without draining device battery.

Well-structured message management with email and app notifications.

Streamlined handling of common customer queries.

Increased customer interaction and sales reported by multiple users.

Cons

Some users noted the app could benefit from more in-depth functionalities.

A few reviews mentioned initial technical difficulties during installation.

Isolated reports of interface glitches on specific devices.

Minor challenges noted by beginners unfamiliar with Shopify or live chat tools.

Re:amaze AI Helpdesk & Chat Pros and Cons

Pros

Consolidates customer communications from email, social media, live chat, and other platforms into a single interface.

Streamlines customer service with automated workflows, intents, and response templates.

Highly responsive and knowledgeable support team, frequently praised for quick resolutions.

Tightly integrates with Shopify, displaying order data and enabling actions like refunds directly from the app.

Intuitive design and easy navigation, appreciated by both casual and power users.

Includes chatbots, live visitor tracking, customizable FAQs, and multi-brand management.

Competitive pricing models, especially for small businesses, with flexible user-based plans.

Clear and helpful onboarding, including tutorials and one-on-one support sessions.

Reduces manual errors and saves significant time in managing customer interactions.

Customers frequently highlight improved satisfaction and efficiency after switching to the app.

Cons

Some users find the reporting tools restrictive and request more advanced analytics.

Minor issues reported, particularly with older devices or specific integrations.

New AI features like shopping assistance bots sometimes fail to handle basic queries effectively.

A small subset of users found certain customization options difficult to implement.

Integrations

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Featured Integrations

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat, and see how effortlessly these apps can enhance your store operations.

Chatway Live Chat & AI Chatbot Integrations

Chatway Live Chat & AI Chatbot offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Shopify Admin
  • •Chatbot
  • •Email
  • •Facebook Messenger
  • •Instagram
  • •Live Chat
  • •WhatsApp

Re:amaze AI Helpdesk & Chat Integrations

Re:amaze AI Helpdesk & Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Checkout
  • •+20 Integrations
  • •Klaviyo
  • •Loop Returns
  • •RingCentral
  • •Shipstation
  • •Yotpo

Support

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Support

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Chatway Live Chat & AI Chatbot User Support

For any inquiries or assistance regarding Chatway Live Chat & AI Chatbot, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Chatway Live Chat & AI Chatbot offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Re:amaze AI Helpdesk & Chat User Support

For any inquiries or assistance regarding Re:amaze AI Helpdesk & Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Re:amaze AI Helpdesk & Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Final Verdict

Chatway Live Chat & AI Chatbot vs Re:amaze AI Helpdesk & Chat: Final Verdict

When choosing the ideal Shopify app for your business, both Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat offer unique strengths and considerations.

The choice between Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Chatway Live Chat & AI Chatbot holds an average rating of 4.9 stars, whereas Re:amaze AI Helpdesk & Chat has 4.4 star ratings.

🥇 Winner: Chatway Live Chat & AI Chatbot

🥈 Runner Up: Re:amaze AI Helpdesk & Chat

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Chatway Live Chat & AI Chatbot has received a total of 284 reviews and Re:amaze AI Helpdesk & Chat has 180 reviews.

🥇 Winner: Chatway Live Chat & AI Chatbot

🥈 Runner Up: Re:amaze AI Helpdesk & Chat

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat were launched on Sep 7, 2023 and Apr 1, 2014 respectively.

🥇 Winner: Re:amaze AI Helpdesk & Chat

🥈 Runner Up: Chatway Live Chat & AI Chatbot

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Chatway Live Chat & AI Chatbot offers 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $64.25. Re:amaze AI Helpdesk & Chat, on the other hand, has a total of 4 pricing plans (0 free plans, 4 paid plans) with an average plan price of $51.50.

🥇 Winner: Re:amaze AI Helpdesk & Chat

🥈 Runner Up: Chatway Live Chat & AI Chatbot

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Chatway Live Chat & AI Chatbot: Email, Phone, FAQs page - 3 support options

Re:amaze AI Helpdesk & Chat: Email, Phone, FAQs page - 3 support options

🥇 Winner: Chatway Live Chat & AI Chatbot, Re:amaze AI Helpdesk & Chat

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Chatway Live Chat & AI Chatbot: 7 integrations

Re:amaze AI Helpdesk & Chat: 7 integrations

🥇 Winner: Re:amaze AI Helpdesk & Chat

🥈 Runner Up: Chatway Live Chat & AI Chatbot

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Chatway Live Chat & AI Chatbot comes with a 14-day free trial period. Re:amaze AI Helpdesk & Chat, on the other hand, comes with a 14-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Chatway Live Chat & AI Chatbot, Re:amaze AI Helpdesk & Chat

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat that aligns best with your requirements and preferences for a successful Shopify app experience.

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Frequently Asked Questions

FAQs for Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat

1. What is the key difference between these Shopify apps: Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat?

When comparing various Shopify apps, their main objective sets them apart. Chatway Live Chat & AI Chatbot is designed to help merchants with . On the other hand, Re:amaze AI Helpdesk & Chat focuses on Customer service includes chat support, chatbots, ticketing, customer relationship management, and frequently asked questions.. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat offers free pricing plan options for Shopify merchants?

Chatway Live Chat & AI Chatbot has 1 free plan.

3. What are the pricing plans for Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat?

While the specific pricing plans may vary for each app, here's a general breakdown:

Chatway Live Chat & AI Chatbot

offers a total of 4 pricing plans: 1 free plan and 3 paid plans.

Paid plan costs: $29/ month, $79/ month, $149/ month

Free plan cost: Free

Re:amaze AI Helpdesk & Chat

offers a total of 4 pricing plans: 0 free plans and 4 paid plans.

Paid plan costs: $29/ month, $49/ month, $59/ month, $69/ month

Free plan costs: None

4. Is there a free trial available for Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat?

Chatway Live Chat & AI Chatbot comes with a 14-day free trial period. Re:amaze AI Helpdesk & Chat, on the other hand, comes with a 14-day free trial period.

5. What are the integration options available for Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat?

Chatway Live Chat & AI Chatbot

  • Shopify Admin
  • Chatbot
  • Email
  • Facebook Messenger
  • Instagram
  • Live Chat
  • WhatsApp

Re:amaze AI Helpdesk & Chat

  • Checkout
  • +20 Integrations
  • Klaviyo
  • Loop Returns
  • RingCentral
  • Shipstation
  • Yotpo
6. What are the support options available for Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat?

Chatway Live Chat & AI Chatbot

Re:amaze AI Helpdesk & Chat

7. Are Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat compatible with my Shopify theme?

Generally, Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat is better?

Determining which app between Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Find the full evaluation here.