Channel Sales Chat Bot CRM Vs Chatty AI Chatbot & Live Chat: Which Shopify App Is Best For Your Store In October 2026?

Discover the power of Shopify apps as we compare Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Compare Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat

Channel Sales Chat Bot CRMChannel Sales Chat Bot CRMView on Shopify
Chatty AI Chatbot & Live ChatChatty AI Chatbot & Live ChatView on Shopify
General Information
Ratings
4.8(51 reviews)
4.9(1,870 reviews)
Developed byChannel Corp.Chatty (By Avada)
Launch Date6/7/20216/9/2022
PricingFree, $36/month, $120/monthFree, $19.99/month, $68.99/month, $199/month
ObjectiveAll-in-one customer service with live chat, pop-ups, and AIAI livechat & helpdesk: AI chat inbox for sales and support
CategoriesChat, HelpdeskChat, Helpdesk
Key Features & Highlights
PurposeYour trusted sales concierge designed to boost sales and LTV through your existing customers.Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.
Features List
  1. Identify and nurture high-value customers with personalized engagement tools.
  2. Resolve repetitive inquiries instantly using AI-powered automated responses.
  3. Communicate with customers in real-time through unlimited live chat.
  1. Automatically answer customer questions 24/7 using AI-powered chatbots.
  2. Manage all messaging channels in one unified team inbox.
  3. Create a self-service FAQ help center for instant customer support.
Highlights-
  1. Based in France
User Reviews and Ratings
Recommended %98.0%98.6%
Pros
  1. Proactive and dedicated assistance, often going above expectations to resolve issues.
  2. Significant improvements in sales, revenue, and customer engagement reported by multiple users.
  3. Clean, intuitive design with easy setup and navigation.
  4. Combines CRM, marketing tools, and live chat for a streamlined business solution.
  5. Chatbot and automated responses enhance efficiency and customer satisfaction.
  6. Seamless Shopify integration and useful marketing tools like targeted pop-ups.
  7. Individual guidance and tutorials help users maximize app potential.
  1. Consistently praised for quick, efficient, and friendly assistance, often resolving issues in minutes.
  2. The app is intuitive and easy to navigate, with a clean layout that simplifies setup and use.
  3. Effortlessly integrates with Shopify and other platforms, enhancing customer support workflows.
  4. Offers live chat, FAQ pages, order tracking, and customization, rivaling paid alternatives.
  5. Support team is highly responsive, often providing instant solutions to user queries.
  6. Users appreciate the ability to tailor the chat widget and FAQ pages to match their brand.
  7. The app provides robust functionality at no cost, exceeding expectations for a free tool.
  8. Includes WhatsApp and upcoming Instagram/Facebook integration, expanding communication options.
  9. Operates smoothly without noticeable lag or downtime across various devices.
  10. Support pages and guides are clear and assist users in troubleshooting independently.
Cons
  1. Some users noted the app is more tailored for Asian markets.
  2. Occasional language barriers in guides or materials, primarily for non-Korean/Japanese users.
  3. A few reviewers expressed unease about mandatory sign-ups and data gathering.
  1. Some users experienced delays or failures in receiving instant message alerts on older devices.
  2. Minor interface problems, such as FAQ pages displaying incomplete content, were reported.
  3. A few users noted translation errors or mismatches in multilingual support.
  4. While robust, the free tier may lack advanced features available in paid competitors.
Pricing and Plans
Total Pricing Plans34
Free PlanAvailableAvailable
Free TrialYes, for 14 day(s)Yes, for 7 day(s)
Technical Information
Rating
4.8
4.9
Total Reviews581,643
Launch Date6/7/20216/9/2022
SD Points11330

Shopify Apps Detailed Comparison: Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

Skip the detailed comparison and head straight to the final verdict section.

Overview of the apps

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Overview

Let's dive into the overview of these two apps: Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Channel Sales Chat Bot CRM Overview

Channel Sales Chat Bot CRM is a Shopify app developed by Unknown Developer to help merchants with All-in-one customer service with live chat, pop-ups, and AI With an average rating of 4.8 stars from 51 reviews , Channel Sales Chat Bot CRM is one of the top-rated Chat Shopify apps.

Launch Date: Jun 7, 2021

Purpose: Your trusted sales concierge designed to boost sales and LTV through your existing customers.

Pricing summary: Free to install. Free trial available.

Chatty AI Chatbot & Live Chat Overview

Chatty AI Chatbot & Live Chat is a Shopify app developed by Unknown Developer to help merchants with AI livechat & helpdesk: AI chat inbox for sales and support With an average rating of 4.9 stars from 1,870 reviews, Chatty AI Chatbot & Live Chat is one of the top-rated Chat Shopify apps.

Launch Date: Jun 9, 2022

Purpose: Shoppers have questions? AI chatbot & livechat have answers. Need sales support? AI Agent's got it.

Pricing summary: Free plan available. Free trial available.

Salient Features

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Features Comparison

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Channel Sales Chat Bot CRM Features

Here are the salient features of Channel Sales Chat Bot CRM:

No features information available.

Chatty AI Chatbot & Live Chat Features

Here are the salient features of Chatty AI Chatbot & Live Chat:

No features information available.

Pricing Details

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Pricing Plans

There are tons of Shopify apps for small businesses and enterprises alike. From Channel Sales Chat Bot CRM to Chatty AI Chatbot & Live Chat, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat measure up.

Channel Sales Chat Bot CRM Pricing Details

Channel Sales Chat Bot CRM has 3 pricing plans: 1 free and 2 paid. The paid plans cost $36/ month, $120/ month and come with a 14-day free trial period.

Free Plan

$0/month

  • Unlimited customer live chat

  • Unlimited team chat

  • Integrations with Email, Instagram

  • Custom chat widget

Early

$36/month

Growth

$120/month

Chatty AI Chatbot & Live Chat Pricing Details

Chatty AI Chatbot & Live Chat has 4 pricing plans: 1 free and 3 paid. The paid plans cost $19.99/ month, $68.99/ month, $199/ month and come with a 7-day free trial period.

Free

$0/month

  • 50 AI conversations/ month

  • Unlimited human conversation

  • AI trained up to 200 products

  • AI answers FAQs & recommends products

  • Email connect

Basic

$19.99/month

  • 100 AI conversations/ month

  • 12-month chat history

  • AI order tracking

  • 5 members

  • Multi-channel inbox

Pro

$68.99/month

  • 500 AI conversations /month

  • Unlimited conversation history

  • AI Shopping assistant

  • Pro AI model - smarter & higher accuracy

  • Proactive engage

Plus

$199/month

  • 1000 AI conversations /month

  • Unlimited member

  • Train AI with up to 20,000 products

  • Pro AI model higher accuracy

  • AI Shopping assistant

Ratings and Reviews

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: User Ratings

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat.

Channel Sales Chat Bot CRM Ratings

Channel Sales Chat Bot CRM has garnered an overall rating of 4.8 stars from a total of 51 reviews on the Shopify app store.

4.8| 51 reviews

Of the total reviews, 96% are positive, 4% are neutral, and 4% are negative.

✨ AI Summary of Channel Sales Chat Bot CRM ReviewsThe app is a comprehensive Shopify-integrated platform designed for live chat, customer service (CS), and marketing automation, featuring a user-friendly interface and robust CRM capabilities. Its strengths include seamless integration with Shopify, an intuitive setup process, and a responsive support team that offers personalized guidance and training. The app excels in real-time customer engagement through automated chatbots, targeted marketing pop-ups, and analytics tools, which contribute to improved conversion rates and streamlined CS operations. It also supports integration with Asian messaging platforms like LINE and KakaoTalk, making it particularly useful for businesses targeting those markets. However, limitations include occasional translation inconsistencies in non-English materials, a lack of integration with WhatsApp and Facebook Messenger, and a pricing structure that may be prohibitive for some users. While the app is highly effective for Asian markets, its suitability for Western audiences may be limited due to regional feature gaps. Overall, it provides a powerful, all-in-one solution for businesses seeking to enhance customer interactions and marketing efforts.

Chatty AI Chatbot & Live Chat Ratings

Chatty AI Chatbot & Live Chat has garnered an overall rating of 4.9 stars from a total of 1,870 reviews on the Shopify app store.

4.9| 1,870 reviews

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of Chatty AI Chatbot & Live Chat ReviewsThe app is a versatile Shopify tool offering live chat, FAQ management, and customer support features, designed to enhance store engagement and streamline communication. Its key functionalities include a customizable chat widget, AI-powered live chat, order tracking, and seamless integration with platforms like WhatsApp, with potential expansions to Instagram and Facebook. The app is praised for its intuitive interface, ease of setup, and robust free tier, which rivals paid alternatives. Strengths include responsive 24/7 customer support, quick issue resolution, and features like mobile app accessibility for real-time responses. However, some minor technical glitches, such as notification delays or UI inconsistencies, have been noted. The app’s affordability and comprehensive feature set make it a strong choice for businesses seeking efficient, professional customer support solutions.

Pros and Cons

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Pros and Cons

Let's explore the pros and cons of Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat to better understand their strengths and limitations.

Channel Sales Chat Bot CRM Pros and Cons

Pros

Proactive and dedicated assistance, often going above expectations to resolve issues.

Significant improvements in sales, revenue, and customer engagement reported by multiple users.

Clean, intuitive design with easy setup and navigation.

Combines CRM, marketing tools, and live chat for a streamlined business solution.

Chatbot and automated responses enhance efficiency and customer satisfaction.

Seamless Shopify integration and useful marketing tools like targeted pop-ups.

Individual guidance and tutorials help users maximize app potential.

Cons

Some users noted the app is more tailored for Asian markets.

Occasional language barriers in guides or materials, primarily for non-Korean/Japanese users.

A few reviewers expressed unease about mandatory sign-ups and data gathering.

Chatty AI Chatbot & Live Chat Pros and Cons

Pros

Consistently praised for quick, efficient, and friendly assistance, often resolving issues in minutes.

The app is intuitive and easy to navigate, with a clean layout that simplifies setup and use.

Effortlessly integrates with Shopify and other platforms, enhancing customer support workflows.

Offers live chat, FAQ pages, order tracking, and customization, rivaling paid alternatives.

Support team is highly responsive, often providing instant solutions to user queries.

Users appreciate the ability to tailor the chat widget and FAQ pages to match their brand.

The app provides robust functionality at no cost, exceeding expectations for a free tool.

Includes WhatsApp and upcoming Instagram/Facebook integration, expanding communication options.

Operates smoothly without noticeable lag or downtime across various devices.

Support pages and guides are clear and assist users in troubleshooting independently.

Cons

Some users experienced delays or failures in receiving instant message alerts on older devices.

Minor interface problems, such as FAQ pages displaying incomplete content, were reported.

A few users noted translation errors or mismatches in multilingual support.

While robust, the free tier may lack advanced features available in paid competitors.

Integrations

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Featured Integrations

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat, and see how effortlessly these apps can enhance your store operations.

Channel Sales Chat Bot CRM Integrations

Channel Sales Chat Bot CRM offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Checkout
  • •Email
  • •Instagram
  • •KakaoTalk
  • •Line
  • •Slack
  • •Zapier

Chatty AI Chatbot & Live Chat Integrations

Chatty AI Chatbot & Live Chat offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Checkout
  • •Shopify Flow
  • •Shopify Admin
  • •Email
  • •Instagram
  • •Klaviyo
  • •Messenger
  • •WhatsApp
  • •Zendesk

Support

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Support

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Channel Sales Chat Bot CRM User Support

For any inquiries or assistance regarding Channel Sales Chat Bot CRM, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Channel Sales Chat Bot CRM offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Chatty AI Chatbot & Live Chat User Support

For any inquiries or assistance regarding Chatty AI Chatbot & Live Chat, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Chatty AI Chatbot & Live Chat offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Final Verdict

Channel Sales Chat Bot CRM vs Chatty AI Chatbot & Live Chat: Final Verdict

When choosing the ideal Shopify app for your business, both Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat offer unique strengths and considerations.

The choice between Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Channel Sales Chat Bot CRM holds an average rating of 4.8 stars, whereas Chatty AI Chatbot & Live Chat has 4.9 star ratings.

🥇 Winner: Chatty AI Chatbot & Live Chat

🥈 Runner Up: Channel Sales Chat Bot CRM

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Channel Sales Chat Bot CRM has received a total of 51 reviews and Chatty AI Chatbot & Live Chat has 1,870 reviews.

🥇 Winner: Chatty AI Chatbot & Live Chat

🥈 Runner Up: Channel Sales Chat Bot CRM

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat were launched on Jun 7, 2021 and Jun 9, 2022 respectively.

🥇 Winner: Channel Sales Chat Bot CRM

🥈 Runner Up: Chatty AI Chatbot & Live Chat

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Channel Sales Chat Bot CRM offers 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $52.00. Chatty AI Chatbot & Live Chat, on the other hand, has a total of 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $72.00.

🥇 Winner: Channel Sales Chat Bot CRM

🥈 Runner Up: Chatty AI Chatbot & Live Chat

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Channel Sales Chat Bot CRM: Email, Phone, FAQs page - 3 support options

Chatty AI Chatbot & Live Chat: Email, Phone, FAQs page - 3 support options

🥇 Winner: Channel Sales Chat Bot CRM, Chatty AI Chatbot & Live Chat

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Channel Sales Chat Bot CRM: 7 integrations

Chatty AI Chatbot & Live Chat: 9 integrations

🥇 Winner: Chatty AI Chatbot & Live Chat

🥈 Runner Up: Channel Sales Chat Bot CRM

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Channel Sales Chat Bot CRM comes with a 14-day free trial period. Chatty AI Chatbot & Live Chat, on the other hand, comes with a 7-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: Channel Sales Chat Bot CRM, Chatty AI Chatbot & Live Chat

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat that aligns best with your requirements and preferences for a successful Shopify app experience.

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Frequently Asked Questions

FAQs for Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat

1. What is the key difference between these Shopify apps: Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat?

When comparing various Shopify apps, their main objective sets them apart. Channel Sales Chat Bot CRM is designed to help merchants with All-in-one customer service with live chat, pop-ups, and AI. On the other hand, Chatty AI Chatbot & Live Chat focuses on AI livechat & helpdesk: AI chat inbox for sales and support. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat offers free pricing plan options for Shopify merchants?

Channel Sales Chat Bot CRM has 1 free plan.

3. What are the pricing plans for Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat?

While the specific pricing plans may vary for each app, here's a general breakdown:

Channel Sales Chat Bot CRM

offers a total of 3 pricing plans: 1 free plan and 2 paid plans.

Paid plan costs: $36/ month, $120/ month

Free plan cost: Free

Chatty AI Chatbot & Live Chat

offers a total of 4 pricing plans: 1 free plan and 3 paid plans.

Paid plan costs: $19.99/ month, $68.99/ month, $199/ month

Free plan cost: Free

4. Is there a free trial available for Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat?

Channel Sales Chat Bot CRM comes with a 14-day free trial period. Chatty AI Chatbot & Live Chat, on the other hand, comes with a 7-day free trial period.

5. What are the integration options available for Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat?

Channel Sales Chat Bot CRM

  • Checkout
  • Email
  • Instagram
  • KakaoTalk
  • Line
  • Slack
  • Zapier

Chatty AI Chatbot & Live Chat

  • Checkout
  • Shopify Flow
  • Shopify Admin
  • Email
  • Instagram
  • Klaviyo
  • Messenger
  • WhatsApp
  • Zendesk
6. What are the support options available for Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat?

Channel Sales Chat Bot CRM

Chatty AI Chatbot & Live Chat

7. Are Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat compatible with my Shopify theme?

Generally, Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat is better?

Determining which app between Channel Sales Chat Bot CRM and Chatty AI Chatbot & Live Chat is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Find the full evaluation here.