AfterShip Order Tracking Vs 17TRACK Order Tracking: Which Shopify App Is Best For Your Store In September 2026?

AfterShip Order Tracking Features

Here are the salient features of AfterShip Order Tracking:

• ✅Customized tracking pages including personalized product suggestions to increase sales.
• ✅Email and SMS alerts sent on time to ease customer worry and lessen WISMO calls.
• ✅Central hub for tracking shipment status and finding irregularities.
• ✅AI-based predicted delivery dates to calm worried customers.
• ✅Built-in tools to understand shipment status and timely delivery performance.

17TRACK Order Tracking Features

Here are the salient features of 17TRACK Order Tracking:

• ✅Global Tracking: Monitor both your international and domestic packages in one place.
• ✅Personalized tracking page. Allow customers to check their orders on your website.
• ✅Email Notification. Inform customers immediately when their order status updates.
• ✅Customer Protection. Customers can insure their orders against loss, damage, or delay.
• ✅Management Dashboard. Track your shipment status and increased sales data.

AfterShip Order Tracking Ratings

AfterShip Order Tracking has garnered an overall rating of 4.7 stars from a total of 1,300 reviews on the Shopify app store.

Of the total reviews, 94% are positive, 6% are neutral, and 6% are negative.

✨ AI Summary of AfterShip Order Tracking ReviewsThe app is a Shopify-integrated order tracking solution designed to automate shipping updates and enhance customer experience. Its core features include automated tracking notifications, a customizable branded tracking page, and seamless synchronization with multiple carriers, including those not natively supported by Shopify. The app simplifies order management by consolidating tracking information in one place, reducing customer inquiries about shipment status. Strengths include a user-friendly setup, reliable tracking functionality, and highly responsive customer support that assists with customization and troubleshooting. However, some users report occasional bugs in features like order search and statistics, and a few note billing discrepancies or challenges with subscription management. While the app generally performs well, rare technical issues and customer service delays have been noted in isolated cases. Its ability to integrate smoothly with Shopify stores and provide real-time tracking updates makes it a valuable tool for merchants aiming to improve post-purchase communication.

17TRACK Order Tracking Ratings

17TRACK Order Tracking has garnered an overall rating of 4.9 stars from a total of 3,971 reviews on the Shopify app store.

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of 17TRACK Order Tracking ReviewsThe app is a Shopify-integrated order tracking solution designed to streamline logistics management for ecommerce stores. It offers real-time package tracking across multiple carriers, automated customer notifications, and a customizable tracking page embedded in the storefront. Key features include seamless integration, support for numerous logistics providers, and synchronization with platforms like PayPal. The app excels in user-friendliness, with straightforward setup, intuitive navigation, and detailed setup instructions. Its customer support is highly responsive, available 24/7, and frequently praised for prompt, professional assistance. Strengths include reducing customer inquiries, improving conversion rates, and providing accurate, automated tracking updates. A free tier with 50 monthly orders accommodates new users. However, some note pricing could be more competitive, and while customization options are extensive, a few users suggest further refinements in interface flexibility. Overall, the app is a robust, cost-effective tool for enhancing post-purchase customer experience and operational efficiency.

AfterShip Order Tracking Pros and Cons

17TRACK Order Tracking Pros and Cons

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for AfterShip Order Tracking and 17TRACK Order Tracking. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, AfterShip Order Tracking holds an average rating of 4.7 stars, whereas 17TRACK Order Tracking has 4.9 star ratings.

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews AfterShip Order Tracking and 17TRACK Order Tracking have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, AfterShip Order Tracking has received a total of 1,300 reviews and 17TRACK Order Tracking has 3,971 reviews.

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - AfterShip Order Tracking and 17TRACK Order Tracking to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. AfterShip Order Tracking and 17TRACK Order Tracking were launched on May 9, 2012 and Jan 4, 2021 respectively.

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, AfterShip Order Tracking offers 3 pricing plans (1 free plan, 2 paid plans) with an average plan price of $27.00. 17TRACK Order Tracking, on the other hand, has a total of 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $54.25.

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both AfterShip Order Tracking and 17TRACK Order Tracking provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

AfterShip Order Tracking: Email, Phone, FAQs page - 3 support options

17TRACK Order Tracking: Email, Phone, FAQs page - 3 support options

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of AfterShip Order Tracking and 17TRACK Order Tracking. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

AfterShip Order Tracking: 10 integrations

17TRACK Order Tracking: 10 integrations

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. AfterShip Order Tracking comes with a 7-day free trial period. 17TRACK Order Tracking, on the other hand, has no free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

For a comprehensive analysis, head to the Features section.