17TRACK Order Tracking Vs Tracktor Order Tracking: Which Shopify App Is Best For Your Store In September 2026?

17TRACK Order Tracking Features

Here are the salient features of 17TRACK Order Tracking:

• ✅Global Tracking: Monitor both your international and domestic packages in one place.
• ✅Personalized tracking page. Allow customers to check their orders on your website.
• ✅Email Notification. Inform customers immediately when their order status updates.
• ✅Customer Protection. Customers can insure their orders against loss, damage, or delay.
• ✅Management Dashboard. Track your shipment status and increased sales data.

Tracktor Order Tracking Features

Here are the salient features of Tracktor Order Tracking:

• ✅A system that tracks packages and looks up orders, compatible with all major delivery services.
• ✅Decrease support: Limit WMO requests by allowing your customers to self-help.
• ✅Email/SMS alerts will be sent when a package is out for delivery or arrives.
• ✅Take control: Customize what a buyer sees by using a branded tracking page.
• ✅Dashboard of Mission Control: Real-time monitoring updates on a 3D interactive map

17TRACK Order Tracking Ratings

17TRACK Order Tracking has garnered an overall rating of 4.9 stars from a total of 3,971 reviews on the Shopify app store.

Of the total reviews, 98% are positive, 2% are neutral, and 2% are negative.

✨ AI Summary of 17TRACK Order Tracking ReviewsThe app is a Shopify-integrated order tracking solution designed to streamline logistics management for ecommerce stores. It offers real-time package tracking across multiple carriers, automated customer notifications, and a customizable tracking page embedded in the storefront. Key features include seamless integration, support for numerous logistics providers, and synchronization with platforms like PayPal. The app excels in user-friendliness, with straightforward setup, intuitive navigation, and detailed setup instructions. Its customer support is highly responsive, available 24/7, and frequently praised for prompt, professional assistance. Strengths include reducing customer inquiries, improving conversion rates, and providing accurate, automated tracking updates. A free tier with 50 monthly orders accommodates new users. However, some note pricing could be more competitive, and while customization options are extensive, a few users suggest further refinements in interface flexibility. Overall, the app is a robust, cost-effective tool for enhancing post-purchase customer experience and operational efficiency.

Tracktor Order Tracking Ratings

Tracktor Order Tracking has garnered an overall rating of 4.6 stars from a total of 130 reviews on the Shopify app store.

Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.

✨ AI Summary of Tracktor Order Tracking ReviewsTracktor is a Shopify app designed to enhance order tracking for merchants and customers by providing a branded, self-service tracking page integrated directly into the store. The app allows customers to view real-time shipment details, reducing support inquiries about order status. Key features include customizable order statuses, seamless integration with Shopify and third-party logistics providers, and a user-friendly interface that matches the store’s theme. It supports multiple carriers, including niche or regional providers, and offers tools like a progress bar and map for visual tracking. The app’s Mission Control dashboard provides merchants with insights into delivery performance and exceptions. Strengths include responsive, hands-on customer support, which often assists with setup, troubleshooting, and customizations like CSS adjustments or carrier mappings. However, some limitations include occasional tracking inaccuracies, particularly with unpaid or unshipped orders, and a pricing model that charges per order, including those not requiring shipment. A few users noted the lack of bulk status updates or email notifications for custom statuses on lower-tier plans. Despite these drawbacks, Tracktor is widely praised for its reliability, ease of use, and ability to streamline order management while improving customer transparency.

17TRACK Order Tracking Pros and Cons

Tracktor Order Tracking Pros and Cons

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for 17TRACK Order Tracking and Tracktor Order Tracking. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, 17TRACK Order Tracking holds an average rating of 4.9 stars, whereas Tracktor Order Tracking has 4.6 star ratings.

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews 17TRACK Order Tracking and Tracktor Order Tracking have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, 17TRACK Order Tracking has received a total of 3,971 reviews and Tracktor Order Tracking has 130 reviews.

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - 17TRACK Order Tracking and Tracktor Order Tracking to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. 17TRACK Order Tracking and Tracktor Order Tracking were launched on Jan 4, 2021 and Jun 15, 2015 respectively.

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, 17TRACK Order Tracking offers 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $54.25. Tracktor Order Tracking, on the other hand, has a total of 4 pricing plans (1 free plan, 3 paid plans) with an average plan price of $15.99.

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both 17TRACK Order Tracking and Tracktor Order Tracking provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

17TRACK Order Tracking: Email, Phone, FAQs page - 3 support options

Tracktor Order Tracking: Email, Phone, FAQs page - 3 support options

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of 17TRACK Order Tracking and Tracktor Order Tracking. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

17TRACK Order Tracking: 10 integrations

Tracktor Order Tracking: 8 integrations

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. 17TRACK Order Tracking has no free trial period. Tracktor Order Tracking, on the other hand, comes with a 14-day free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

For a comprehensive analysis, head to the Features section.