Chatra — Live Chat & Chatbot Shopify App
by Roger Wilco LLCAssist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products. Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
4.5
(359)
Legacies of America Woodworking Company, United States
This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.
Install in your Shopify Store
Chatra — Live Chat & Chatbot Charts
Track Chatra — Live Chat & Chatbot's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Chatra — Live Chat & Chatbot
Pros
Reliable Performance: The app consistently connects and functions smoothly across both mobile and desktop platforms.
Ease of Use: Simple installation and intuitive operation make it accessible for users of all technical levels.
Effective Customer Support: Quick, responsive, and helpful assistance from the support team.
Sales Conversion: Live chat functionality significantly boosts sales by engaging customers during their browsing.
Cons
Minor UI Issues: Some users noted small interface quirks, like anonymous names being too similar to real ones.
Mobile App Bugs: Occasional unresponsiveness or lag in the mobile app affects timely customer interactions.
Screenshots
About the App
Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability.
- Unified customer communication: Chat with your customers from any desktop or mobile app.
- Digital Communication: Respond to messages received on Facebook, Instagram, or email.
- Automate tasks with chatbots: Let chatbots handle your everyday tasks to save your time!
- Website visitor analytics: Check who's visiting your website, their location, and what they have in their shopping cart.
- Cross-Platform Compatibility: We support Windows, Mac, Android, and iOS, even when you're on the move!
Keywords
Key Features
- Engage customers in real-time with live chat on desktop or mobile.
- Automate routine tasks using customizable chatbots to save time.
- Track website visitors, their location, and cart contents for insights.
Pricing
Chatra — Live Chat & Chatbot Pricing Plans
Free plan
$0/month
Up to 5 conversations per month
Live chat
Offline contact form bot
Most features
Free forever
Essential plan
$31/month
Live chat
Chatbots
Instagram DM
Facebook chat
Realtime visitor list
Pro plan
$41/month
All Essential plan features
Chat ratings & reports
Data export
Operating hours
Agent groups
Not sure which plan to pick? Discuss Free plan or Essential plan plans with us, learn about custom pricing, or get a demo.
Here's an overview of Chatra — Live Chat & Chatbot costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by Chatra — Live Chat & Chatbot: (Free plan). The paid plan(s) offered by Chatra — Live Chat & Chatbot: (Essential plan, Pro plan).
The details of the plan(s) are outlined below:
Free plan: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Up to 5 conversations per month, Live chat, Offline contact form bot, Most features, Free forever.
Essential plan: The Essential plan plan costs $31 and comes with a 10-day free trial period. The plan offers a host of features, including Live chat, Chatbots, Instagram DM, Facebook chat, Realtime visitor list, Visitor info, Chat automation, Typing insights.
Pro plan: The Pro plan plan costs $41 and comes with a 10-day free trial period. The plan offers a host of features, including All Essential plan features, Chat ratings & reports, Data export, Operating hours, Agent groups, Integrations, REST API & outgoing webhooks.
Chatra — Live Chat & Chatbot Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $31, $41 |
| Free trial available | Yes, for 10 day(s) |
For further information regarding Chatra — Live Chat & Chatbot app pricing plans, see the official website.
Chatra — Live Chat & Chatbot Shopify App Discounts
If you are looking for discounts on Chatra — Live Chat & Chatbot app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Roger Wilco LLC to secure better deals on the Chatra — Live Chat & Chatbot app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Chatra — Live Chat & Chatbot
“This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.”
“We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication.The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.”
“They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend. ”
Trusted By
Trusted by the best Shopify stores
Legacies of America Woodworking Company
United States
Cosmetics Tenerife®
Spain
My Energy Flow
Canada
Prestige Aid
United States
CozyCompleteHome.com
United States
Family Game Lounge
United States
mainly Ministries Australia
Australia
Backyard Evolution
United States
Assist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products.
Online, on your computer, or on your mobile device.
Chatra lets you chat live with your customers from a single app, on desktop or mobile.
Increase sales
We'll answer questions, clear up any worries, and promote additional sales. This will aid in raising your order count and elevating the average value of each order.
Rescue unused shopping carts.
A pop-up chat message saying "Hey, can we assist you?" might be what separates a successful sale from a lost one.
Comparison
Top Chatra — Live Chat & Chatbot Alternatives Detailed Comparison
The table below highlights the crucial differences between Chatra — Live Chat & Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.5(272 reviews) | 4.8(783 reviews) | |
| Developed by | Roger Wilco LLC | Dondy | |
| Launch Date | 10/29/2015 | 3/15/2023 | |
| Pricing | Free, $31/month, $41/month | Free, $6.99/month, $79.99/month, $159.99/month | |
| Objective | Chatra: Includes Live Chat, Email, Facebook features, Visitor List and Cart Saver ability. | Abandoned cart recovery, AI agent & automations on WhatsApp | |
| Categories | Abandoned cart, Chat | Abandoned cart, Chat | |
| Key Features & Highlights | |||
| Purpose | Assist website visitors in reaching the checkout more quickly by providing immediate support and suggesting products. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | |
| Features List |
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| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 96.4% | 0.0% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 10 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.5 | 4.8 | |
| Total Reviews | 359 | 625 | |
| Launch Date | 10/29/2015 | 3/15/2023 | |
| SD Points | 8 | 356 | |
More Details About Chatra — Live Chat & Chatbot
Product Description
Chatra offers online tools including Live Chat, Chatbot, Cart Saver, and Shared inbox to enhance customer engagement and improve sales. It enables 24/7 automated customer support, manage conversations from social and email channels from one place, and integrates well with our user-friendly interface.
AI Summary
The app is a live chat solution designed for Shopify stores, offering real-time communication between merchants and customers. Its key features include a user-friendly interface, mobile and desktop compatibility, and the ability to see what customers are typing before they send messages, enabling faster responses. The app supports automated responses, visitor tracking, and customizable chat widgets, along with integrations like Help Scout. It provides both free and paid plans, with the latter offering advanced functionalities such as conditional logic and multi-language support. Strengths include reliable performance, ease of setup, and responsive customer service, which contribute to improved sales conversions and customer engagement. Notable benefits include the ability to monitor live visitors, edit sent messages, and use a mobile app for on-the-go support. Some limitations include occasional bugs in the mobile app and a desire for more robust contact information capture. Overall, the app is praised for its affordability, customization options, and effectiveness in enhancing customer interactions.
Support
For any questions, concerns, or assistance with Chatra — Live Chat & Chatbot, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Chatra — Live Chat & Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the Chatra — Live Chat & Chatbot app are available in various languages on the Shopify app store, including French, Spanish, Portuguese (Brazil), and Russian.
Chatra — Live Chat & Chatbot Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, French, Spanish, Portuguese (Brazil), and Russian |
Integration
The list of top Shopify apps or features or software tools that Chatra — Live Chat & Chatbot seamlessly integrates are given below:
Developer
Name: Roger Wilco LLC
Website: /partners/developer-4a793fa917703f2a
Address: 501 Silverside Rd, Suite 105, Wilmington, DE, 19809
Looking to install Chatra — Live Chat & Chatbot app on your store?
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Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
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Chatra — Live Chat & Chatbot Q&A
How does this app help recover abandoned carts?
It sends automated chat messages to visitors who leave items in their cart, offering assistance or reminders to complete their purchase, reducing lost sales.
Can I manage social media chats in one place?
Yes, it consolidates messages from Facebook, Instagram, and email into a single inbox, making it easier to respond to customers across platforms.
Does the app work on mobile devices?
Absolutely! It supports iOS, Android, and desktop, allowing you to chat with customers and monitor activity anytime, anywhere.
How can chatbots improve customer support?
Chatbots handle routine queries like FAQs or order updates, freeing up your team to focus on complex issues while providing 24/7 assistance.
Can I track visitor behavior in real time?
Yes, it shows live visitor data, including location and cart contents, helping you tailor support or promotions to boost conversions.
Is there a free plan available?
Yes, the free plan includes live chat and basic features for up to 20 monthly conversations, ideal for small businesses testing the tool.
How does it help increase average order value?
By enabling real-time cross-selling or upselling during chats, you can suggest complementary products, encouraging customers to spend more.
Are chat conversations customizable?
Yes, you can personalize chat windows with branding, emojis, and automated greetings to align with your store’s tone and style.
Can I set operating hours for live chat?
Pro users can define business hours, ensuring chats are only active during set times, with automated responses outside those periods.
Does it integrate with other tools?
The Pro plan supports REST API and outgoing webhooks, letting you connect with CRM, analytics, or marketing platforms seamlessly.
Customer Reviews
Chatra — Live Chat & Chatbot has an overall rating of 4.9 stars from a total of 359 reviews on the Shopify app store. Of these, 350 (97.5%) are positive, 1 (0.3%) are neutral, and 8 (2.2%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication.The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend.
It is an amazing setup, I'm enjoying the free trial. Based on your desires and business needs, the pro version is well worth the price compared to others.
I have just started by store, but I think this ap will be wonderful for people who use ai a lot. I am looking forward to seeing how it affects my store visitors.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Chatra — Live Chat & Chatbot on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Chatra — Live Chat & Chatbot FAQ's
How do I install the Chatra — Live Chat & Chatbot Shopify app?
To install Chatra — Live Chat & Chatbot app on your Shopify store, click on the Chatra — Live Chat & Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Chatra — Live Chat & Chatbot on your Shopify store, then contact us now.
What are the key features of Chatra — Live Chat & Chatbot?
The key features offered by Chatra — Live Chat & Chatbot to Shopify store owners are:
- ✅Live Chat with your customers from one app; desktop or mobile
- ✅Answer messages sent through Facebook, Instagram, or email
- ✅Use chatbots to do routine work for you and save your time!
- ✅See who's on your website, where they are from, and what they have in their cart
- ✅Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Does Chatra — Live Chat & Chatbot integrate with other Shopify apps or tools?
Yes, Chatra — Live Chat & Chatbot seamlessly integrates with other Shopify apps or tools, such as Chat with your customers from any desktop or mobile app., Respond to messages received on Facebook, Instagram, or email., Let chatbots handle your everyday tasks to save your time!.
Is there a free trial available for Chatra — Live Chat & Chatbot?
Yes, Chatra — Live Chat & Chatbot offers 10 days free trial on all its paid plans.
What are the pricing plans for Chatra — Live Chat & Chatbot?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $31/month, $41/month, and come with a 10-day free trial period.
How does billing work for Chatra — Live Chat & Chatbot?
Chatra — Live Chat & Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Chatra — Live Chat & Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Chatra — Live Chat & Chatbot offer customer support? How can I get assistance?
Yes, Chatra — Live Chat & Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Chatra — Live Chat & Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Chatra — Live Chat & Chatbot compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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