Channel Sales Chat Bot CRM Shopify App
by Channel Corp.Your trusted sales concierge designed to boost sales and LTV through your existing customers. All-in-one customer service with live chat, pop-ups, and AI
4.8
(58)
Seoulish Korea, South Korea
This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.- Here's the pros : 1. Beautiful and easy to use user interface 2. Free plan is available -> unlimited on site live chats 3. Desktop and mobile dashboard app available 4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk. 5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to. 6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high! 6. Super duper supportive and quick support!!! Thank you Bora - Things to improve: 1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great! 2. Would love to see Whatsapp and Facebook Messenger be added!
Install in your Shopify Store
Channel Sales Chat Bot CRM Charts
Track Channel Sales Chat Bot CRM's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Channel Sales Chat Bot CRM
Pros
Excellent Customer Support: Proactive and dedicated assistance, often going above expectations to resolve issues.
Business Growth Impact: Significant improvements in sales, revenue, and customer engagement reported by multiple users.
User-Friendly Interface: Clean, intuitive design with easy setup and navigation.
Comprehensive Features: Combines CRM, marketing tools, and live chat for a streamlined business solution.
Cons
Limited Western Market Suitability: Some users noted the app is more tailored for Asian markets.
Translation Gaps: Occasional language barriers in guides or materials, primarily for non-Korean/Japanese users.
Screenshots
About the App
All-in-one customer service with live chat, pop-ups, and AI
- Sales Concierge - identify and nurture key customers.
- Unlimited Live Chat & Team Chat - quality customer support
- AI Agent ALF - resolve repetitive inquiries with AI and convert customers
- Team Messenger - communicate with your teammates anywhere in the world
- Marketing & Chatbots - unlimited chatbot messages, customizations and automation
Keywords
Key Features
- Identify and nurture high-value customers with personalized engagement tools.
- Resolve repetitive inquiries instantly using AI-powered automated responses.
- Communicate with customers in real-time through unlimited live chat.
Pricing
Channel Sales Chat Bot CRM Pricing Plans
Free Plan
$0/month
Unlimited customer live chat
Unlimited team chat
Integrations with Email, Instagram
Custom chat widget
Early
$36/month
Growth
$120/month
Not sure which plan to pick? Discuss Free Plan or Early plans with us, learn about custom pricing, or get a demo.
Here's an overview of Channel Sales Chat Bot CRM costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by Channel Sales Chat Bot CRM: (Free Plan). The paid plan(s) offered by Channel Sales Chat Bot CRM: (Early, Growth).
The details of the plan(s) are outlined below:
Free Plan: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Unlimited customer live chat, Unlimited team chat, Integrations with Email, Instagram, Custom chat widget.
Early: The Early plan costs $36 and comes with a 14-day free trial period. The plan offers a host of features, including all app features.
Growth: The Growth plan costs $120 and comes with a 14-day free trial period. The plan offers a host of features, including all app features.
Channel Sales Chat Bot CRM Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $36, $120 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Channel Sales Chat Bot CRM app pricing plans, see the official website.
Channel Sales Chat Bot CRM Shopify App Discounts
If you are looking for discounts on Channel Sales Chat Bot CRM app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Channel Corp. to secure better deals on the Channel Sales Chat Bot CRM app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Channel Sales Chat Bot CRM
“This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.- Here's the pros : 1. Beautiful and easy to use user interface 2. Free plan is available -> unlimited on site live chats 3. Desktop and mobile dashboard app available 4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk. 5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to. 6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high! 6. Super duper supportive and quick support!!! Thank you Bora - Things to improve: 1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great! 2. Would love to see Whatsapp and Facebook Messenger be added!”
“We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!”
“チャネルトーク、カスタマー向けの対応はもちろん、社内のコミュニケーションツールとしても、便利です！ECカートの乗り換え前後の慌ただしい中での導入だったのですが、 導入前の打ち合わせ時に丁寧にヒアリングいただき、 サポートいただいたおかげで、スムーズに導入できました。 またその後のカート移行時も、 チャット問合せやボットの自動対応のおかげて、 大きな混乱なくカスタマーの方へご案内ができました。ボット対応は、とにかく便利だなーと思います。 これまではカスタマーの方がQAを探されるか、 メールでのお問合せでの対応でしたが、 ボットを精査していくことで、問合せ数が減り、 購入へ繋がりやすくなったと実感しています。 また、定期的にお打ち合わせいただけるので、 「その時やりたいこと」について具体的なアドバイスもいただけるので、 これからも長くお付き合いいただきたいと思っています！ よろしくお願いいたします！”
Trusted By
Trusted by the best Shopify stores
Seoulish Korea
South Korea
IISE US
South Korea
Rinenna
Japan
NAILS INC Japan official site
Japan
toysub-store
Japan
Craft Cadence
United Kingdom
WAAK°
Japan
HOUSE OF PICTURES
Japan
Comparison
Top Channel Sales Chat Bot CRM Alternatives Detailed Comparison
The table below highlights the crucial differences between Channel Sales Chat Bot CRM and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.8(41 reviews) | 4.9(56 reviews) | |
| Developed by | Channel Corp. | QuickCEP | |
| Launch Date | 6/7/2021 | 1/5/2022 | |
| Pricing | Free, $36/month, $120/month | Free, $1699/month | |
| Objective | All-in-one customer service with live chat, pop-ups, and AI | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Your trusted sales concierge designed to boost sales and LTV through your existing customers. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 98.0% | 98.2% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 2 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 14 day(s) | No | |
| Technical Information | |||
| Rating | 4.8 | 4.9 | |
| Total Reviews | 58 | 81 | |
| Launch Date | 6/7/2021 | 1/5/2022 | |
| SD Points | 1 | N/A | |
More Details About Channel Sales Chat Bot CRM
Product Description
Channel Talk is your trusted sales concierge to help you convert the existing traffic on your website. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.
AI Summary
The app is a comprehensive Shopify-integrated platform designed for live chat, customer service (CS), and marketing automation, featuring a user-friendly interface and robust CRM capabilities. Its strengths include seamless integration with Shopify, an intuitive setup process, and a responsive support team that offers personalized guidance and training. The app excels in real-time customer engagement through automated chatbots, targeted marketing pop-ups, and analytics tools, which contribute to improved conversion rates and streamlined CS operations. It also supports integration with Asian messaging platforms like LINE and KakaoTalk, making it particularly useful for businesses targeting those markets. However, limitations include occasional translation inconsistencies in non-English materials, a lack of integration with WhatsApp and Facebook Messenger, and a pricing structure that may be prohibitive for some users. While the app is highly effective for Asian markets, its suitability for Western audiences may be limited due to regional feature gaps. Overall, it provides a powerful, all-in-one solution for businesses seeking to enhance customer interactions and marketing efforts.
Support
For any questions, concerns, or assistance with Channel Sales Chat Bot CRM, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Channel Sales Chat Bot CRM offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the Channel Sales Chat Bot CRM app are available in various languages on the Shopify app store, including Korean, and Japanese.
Channel Sales Chat Bot CRM Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, Korean, and Japanese |
Integration
The list of top Shopify apps or features or software tools that Channel Sales Chat Bot CRM seamlessly integrates are given below:
Developer
Name: Channel Corp.
Website: /partners/3771
Address: 5F Tokyu Yotsuya Building 6-6 Kojimachi, Chiyoda-ku, JP-13, 102-0083
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Customer Reviews
Channel Sales Chat Bot CRM has an overall rating of 4.8 stars from a total of 58 reviews on the Shopify app store. Of these, 56 (96.6%) are positive, 0 (0.0%) are neutral, and 2 (3.4%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.- Here's the pros : 1. Beautiful and easy to use user interface 2. Free plan is available -> unlimited on site live chats 3. Desktop and mobile dashboard app available 4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk. 5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to. 6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high! 6. Super duper supportive and quick support!!! Thank you Bora - Things to improve: 1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great! 2. Would love to see Whatsapp and Facebook Messenger be added!
This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.- Here's the pros : 1. Beautiful and easy to use user interface 2. Free plan is available -> unlimited on site live chats 3. Desktop and mobile dashboard app available 4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk. 5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to. 6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high! 6. Super duper supportive and quick support!!! Thank you Bora - Things to improve: 1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great! 2. Would love to see Whatsapp and Facebook Messenger be added!
We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!
We love this service and especially the team behind it! They have always helped us with any issues and now having direct communication with our customers has led to deeper relationship building and higher overall sales. Definitely recommend!
チャネルトーク、カスタマー向けの対応はもちろん、社内のコミュニケーションツールとしても、便利です！ECカートの乗り換え前後の慌ただしい中での導入だったのですが、 導入前の打ち合わせ時に丁寧にヒアリングいただき、 サポートいただいたおかげで、スムーズに導入できました。 またその後のカート移行時も、 チャット問合せやボットの自動対応のおかげて、 大きな混乱なくカスタマーの方へご案内ができました。ボット対応は、とにかく便利だなーと思います。 これまではカスタマーの方がQAを探されるか、 メールでのお問合せでの対応でしたが、 ボットを精査していくことで、問合せ数が減り、 購入へ繋がりやすくなったと実感しています。 また、定期的にお打ち合わせいただけるので、 「その時やりたいこと」について具体的なアドバイスもいただけるので、 これからも長くお付き合いいただきたいと思っています！ よろしくお願いいたします！
CS業務の効率化だけでなく、顧客情報の連携によりお客様のご購入履歴や会員登録の有無、どの店舗を利用されているのかなど鮮明に分かるようになったことで、今まで以上にパーソナルな接客が可能になりました。また、ツール導入後のサポートが手厚く、顧客様満足度を高めるためのツール活用法や好事例もこまめに共有していただけるので、安心して運用出来ます。
CS業務の効率化だけでなく、顧客情報の連携によりお客様のご購入履歴や会員登録の有無、どの店舗を利用されているのかなど鮮明に分かるようになったことで、今まで以上にパーソナルな接客が可能になりました。また、ツール導入後のサポートが手厚く、顧客様満足度を高めるためのツール活用法や好事例もこまめに共有していただけるので、安心して運用出来ます。
CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！
CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Channel Sales Chat Bot CRM on your Shopify store
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Channel Sales Chat Bot CRM FAQ's
How do I install the Channel Sales Chat Bot CRM Shopify app?
To install Channel Sales Chat Bot CRM app on your Shopify store, click on the Channel Sales Chat Bot CRM installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Channel Sales Chat Bot CRM on your Shopify store, then contact us now.
What are the key features of Channel Sales Chat Bot CRM?
The key features offered by Channel Sales Chat Bot CRM to Shopify store owners are:
- ✅Sales Concierge - identify and nurture key customers.
- ✅Unlimited Live Chat & Team Chat - quality customer support
- ✅AI Agent ALF - resolve repetitive inquiries with AI and convert customers
- ✅Team Messenger - communicate with your teammates anywhere in the world
- ✅Marketing & Chatbots - unlimited chatbot messages, customizations and automation
Does Channel Sales Chat Bot CRM integrate with other Shopify apps or tools?
Channel Sales Chat Bot CRM has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for Channel Sales Chat Bot CRM?
Yes, Channel Sales Chat Bot CRM offers 14 days free trial on all its paid plans.
What are the pricing plans for Channel Sales Chat Bot CRM?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $36/month, $120/month, and come with a 14-day free trial period.
How does billing work for Channel Sales Chat Bot CRM?
Channel Sales Chat Bot CRM uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Channel Sales Chat Bot CRM allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Channel Sales Chat Bot CRM offer customer support? How can I get assistance?
Yes, Channel Sales Chat Bot CRM offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Channel Sales Chat Bot CRM offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Channel Sales Chat Bot CRM compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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